Continental Finance Company
Credit Protection Supervisor
Continental Finance Company, Wilmington, Delaware, us, 19894
Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards!
Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Credit Protection Supervisor to support our Operations team.
The Credit Protection Supervisor manages and coordinates the operational day-to-day responsibilities of the department, including investigation and resolution of complex and sensitive service-related consumer disputes under limited supervision. The Credit Protection Supervisor participates in the analysis of existing and proposed programs, policies and services, as well as the development and implementation of new department policies and procedures.
The Credit Protection Supervisor will be responsible for providing daily updates on workload, timelines and/or any other departmental processes or issues.
Essential Functions:
Oversee the daily operations of department and its various components, ensuring compliance with Company, local, state and Federal policies and regulations.
Oversee the supervision of department personnel including work allocation, training, and problem resolution; evaluating performance and making recommendations for personnel actions; motivating employees to achieve peak productivity and performance.
Manage departmental PTO requests, weekly timesheets and payroll requests.
Examine causes of customer disputes and initiating corrective action to improve customer relations.
Analyze and recommending improvements in customer service policies, systems, programs and services.
Assist the Senior VP of Operations with internal and external audits.
Provide advice and assistance to top management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.
Perform other duties as assigned.
The ideal candidate will have the following:
Bachelor’s degree in business or public administration, management, communications, public relations, marketing, psychology, conflict resolution or other consumer-related fields, or equivalent number of years’ experience.
Minimum 3 years of customer service management experience.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Employee development and performance management skills.
Ability to foster a cooperative work environment.
Ability to supervise and train employees including organizing, prioritizing, and scheduling work assignments.
Excellent problem-solving and analytical skills.
Why Continental Finance?
Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
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Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Credit Protection Supervisor to support our Operations team.
The Credit Protection Supervisor manages and coordinates the operational day-to-day responsibilities of the department, including investigation and resolution of complex and sensitive service-related consumer disputes under limited supervision. The Credit Protection Supervisor participates in the analysis of existing and proposed programs, policies and services, as well as the development and implementation of new department policies and procedures.
The Credit Protection Supervisor will be responsible for providing daily updates on workload, timelines and/or any other departmental processes or issues.
Essential Functions:
Oversee the daily operations of department and its various components, ensuring compliance with Company, local, state and Federal policies and regulations.
Oversee the supervision of department personnel including work allocation, training, and problem resolution; evaluating performance and making recommendations for personnel actions; motivating employees to achieve peak productivity and performance.
Manage departmental PTO requests, weekly timesheets and payroll requests.
Examine causes of customer disputes and initiating corrective action to improve customer relations.
Analyze and recommending improvements in customer service policies, systems, programs and services.
Assist the Senior VP of Operations with internal and external audits.
Provide advice and assistance to top management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.
Perform other duties as assigned.
The ideal candidate will have the following:
Bachelor’s degree in business or public administration, management, communications, public relations, marketing, psychology, conflict resolution or other consumer-related fields, or equivalent number of years’ experience.
Minimum 3 years of customer service management experience.
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Employee development and performance management skills.
Ability to foster a cooperative work environment.
Ability to supervise and train employees including organizing, prioritizing, and scheduling work assignments.
Excellent problem-solving and analytical skills.
Why Continental Finance?
Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.
CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!
#J-18808-Ljbffr