Kazoo
Director, Customer Success at Kazoo in Austin, TX
Kazoo, Austin, Texas, us, 78716
Director, Customer Success at Kazoo in Austin, TXThe Role:
Our Director, Customer Success is an important hire who will be responsible for establishing and executing on the vision of Kazoo's evolving customer engagement and program management teams. The DCS will be responsible for refining and upgrading the way that Kazoo partners with clients, establishing a strong point of view on the customer journey, while delivering exceptional employee engagement program results that enable client retention and growth.To be successful in the role, you'll bring a range of experiences and capabilities -- strong business and analytical skills, excellence in client management and driving business results, and an exceptional track record in building high-performing teams. You'll be both a strategic thinker and tactical executor, who can work with cross-functional stakeholders in the delivery of client results that lead to strong retention and growth results.What You'll Do:Lead the Customer Success team through its next evolution of scaled client management efforts, driving higher client engagement and satisfaction, and capturing higher retention and growth.Establish and roll out a comprehensive view of the Customer Experience Journey, optimizing the way that Kazoo engages with and supports all clients across our portfolio, from post-implementation to Upsell/Cross-sell.Identify and institute best practices in client and program management, delivering business results that exceed client goals, including program enhancements that drive meaningful employee engagement and client success.Apply customer success and organizational design principles to build an organization that can scale with Kazoo's rapidly-growing customer base.Create and institute corresponding career pathing and talent development opportunities across CS, as Kazoo scales.Develop a metrics-based culture focusing on critical, leading indicators for success, and early indications for growth and expansion efforts.Champion the principles of Value Selling, to acutely understand how to work with multiple buyers and stakeholders and unlock potential for growth.Partner effectively across the organization with key leaders and their teams including CPO, VP Sales, Director of Implementation & Success, and CMO to drive immediate and long-term client success.Synthesize and share voice-of-the-customer feedback with stakeholders to inform the product roadmap and shape the strategic business plans.Who You Are & What You Bring:10 years of sales and/or client management experience, with 3 years of people management and team building, preferably in a SaaS environment.Proven success developing scalable, metrics-driven and cost-effective customer success programs that align to corporate objectives and deliver business results.Success in coaching both individual contributors and team leaders in high-growth and/or high-change environments.Strong analytical and problem-solving skills, along with exceptional communication skills.Experience in organizational change and transformation, with proven results.Passion for building great teams, achieving targets and pushing cross-functional counterparts to be their best.Bachelor's Degree in Business.Salary Range:
$250K -- $500K+Minimum Qualification:
SalesEstimated Salary:
$20 to $28 per hour based on qualificationsCompany Information:
Mobile SaaS App - Enhancing business and people's safety.Performance Management, Human Resources, SaaS, Employee Engagement, Workplace Culture.
#J-18808-Ljbffr
Our Director, Customer Success is an important hire who will be responsible for establishing and executing on the vision of Kazoo's evolving customer engagement and program management teams. The DCS will be responsible for refining and upgrading the way that Kazoo partners with clients, establishing a strong point of view on the customer journey, while delivering exceptional employee engagement program results that enable client retention and growth.To be successful in the role, you'll bring a range of experiences and capabilities -- strong business and analytical skills, excellence in client management and driving business results, and an exceptional track record in building high-performing teams. You'll be both a strategic thinker and tactical executor, who can work with cross-functional stakeholders in the delivery of client results that lead to strong retention and growth results.What You'll Do:Lead the Customer Success team through its next evolution of scaled client management efforts, driving higher client engagement and satisfaction, and capturing higher retention and growth.Establish and roll out a comprehensive view of the Customer Experience Journey, optimizing the way that Kazoo engages with and supports all clients across our portfolio, from post-implementation to Upsell/Cross-sell.Identify and institute best practices in client and program management, delivering business results that exceed client goals, including program enhancements that drive meaningful employee engagement and client success.Apply customer success and organizational design principles to build an organization that can scale with Kazoo's rapidly-growing customer base.Create and institute corresponding career pathing and talent development opportunities across CS, as Kazoo scales.Develop a metrics-based culture focusing on critical, leading indicators for success, and early indications for growth and expansion efforts.Champion the principles of Value Selling, to acutely understand how to work with multiple buyers and stakeholders and unlock potential for growth.Partner effectively across the organization with key leaders and their teams including CPO, VP Sales, Director of Implementation & Success, and CMO to drive immediate and long-term client success.Synthesize and share voice-of-the-customer feedback with stakeholders to inform the product roadmap and shape the strategic business plans.Who You Are & What You Bring:10 years of sales and/or client management experience, with 3 years of people management and team building, preferably in a SaaS environment.Proven success developing scalable, metrics-driven and cost-effective customer success programs that align to corporate objectives and deliver business results.Success in coaching both individual contributors and team leaders in high-growth and/or high-change environments.Strong analytical and problem-solving skills, along with exceptional communication skills.Experience in organizational change and transformation, with proven results.Passion for building great teams, achieving targets and pushing cross-functional counterparts to be their best.Bachelor's Degree in Business.Salary Range:
$250K -- $500K+Minimum Qualification:
SalesEstimated Salary:
$20 to $28 per hour based on qualificationsCompany Information:
Mobile SaaS App - Enhancing business and people's safety.Performance Management, Human Resources, SaaS, Employee Engagement, Workplace Culture.
#J-18808-Ljbffr