Hills Bank
Loan Servicing Specialist
Hills Bank, Hills, Iowa, us, 52235
Hills Bank - Loan Servicing Specialist
Location:
131 E Main St, Hills, IA 52235Schedule:
Monday through Friday (7:30 am - 5:00 pm rotating shift). Average of 40 hours a week.Benefits:
Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!SCOPE:The Loan Servicing Specialist will report directly to the Loan Servicing Supervisor with direction from the Loan Servicing Lead. Responsibilities include processing loan extensions/modifications, responding to customer and lender loan maintenance requests, and processing payment corrections. This role requires ensuring proper GL balancing and completion of daily loan reports, as well as completing daily check back of new loans and troubleshooting errors affecting loans in the Core System. The Loan Servicing Specialist will maintain up-to-date knowledge of state and federal bank regulations regarding servicing standards and facilitate credit reporting corrections for the bank's loan portfolio. Responsibilities also include payment of escrowed taxes and processing and communication of escrow analysis statements.ACCOUNTABILITIES:Loan Servicing (80%):Complete the processing of extensions and maintenance of current loans ensuring correct documentation, maintenance, and retention.Assist with various loan GL reconciliations when necessary.Complete timely payment of property taxes from loan escrow accounts.Assist with general maintenance of escrow accounts and maintain administration duties of the Core processing system related to escrow setup.Complete daily check back of consumer loans, commercial loans, real estate loans, extensions, and loan maintenance to comply with the bank's SOX standards.Process escrow analysis statements and assist customers and lenders with questions regarding escrow payment and analysis.Respond to and process credit bureau correction requests and errors, communicating with lenders and customers, and updating records when necessary.Process monthly reconciliation of select accounts in Quickbooks.Troubleshoot issues with loan statements and notices, working with third parties to ensure adherence to bank regulations.Provide support services to loan officers and other staff regarding loan servicing requests, delivering excellent internal and external customer service.Complete daily loan report reconciliation, correcting tickets/transactions that rejected the previous business day.Process year-end tax notifications and ongoing servicing of those statements.Assist in the development of manuals and supporting documentation for tasks/duties inherent in this position.Core Processing (15%):Assist with maintenance and upgrades of the bank's core processing system (Silverlake).Work with Jack Henry to troubleshoot errors and issues affecting loans in Silverlake.Assist with the facilitation of third-party integration with Silverlake.Other (5%):As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.Will perform other duties as assigned.EDUCATION AND SPECIAL REQUIREMENTS:High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.Technical training in loan documentation and compliance.This job requires skills needed in a typical office environment, including computer skills, communication skills, and utilization of office equipment.
#J-18808-Ljbffr
Location:
131 E Main St, Hills, IA 52235Schedule:
Monday through Friday (7:30 am - 5:00 pm rotating shift). Average of 40 hours a week.Benefits:
Our employees are our most valuable assets, so we invest in them with a comprehensive and competitive benefits package. Our philosophy of taking care of the customer extends to taking care of our employees so that they, in turn, can take good care of themselves and their families. Join Hills Bank and let us surprise you with even more perks!SCOPE:The Loan Servicing Specialist will report directly to the Loan Servicing Supervisor with direction from the Loan Servicing Lead. Responsibilities include processing loan extensions/modifications, responding to customer and lender loan maintenance requests, and processing payment corrections. This role requires ensuring proper GL balancing and completion of daily loan reports, as well as completing daily check back of new loans and troubleshooting errors affecting loans in the Core System. The Loan Servicing Specialist will maintain up-to-date knowledge of state and federal bank regulations regarding servicing standards and facilitate credit reporting corrections for the bank's loan portfolio. Responsibilities also include payment of escrowed taxes and processing and communication of escrow analysis statements.ACCOUNTABILITIES:Loan Servicing (80%):Complete the processing of extensions and maintenance of current loans ensuring correct documentation, maintenance, and retention.Assist with various loan GL reconciliations when necessary.Complete timely payment of property taxes from loan escrow accounts.Assist with general maintenance of escrow accounts and maintain administration duties of the Core processing system related to escrow setup.Complete daily check back of consumer loans, commercial loans, real estate loans, extensions, and loan maintenance to comply with the bank's SOX standards.Process escrow analysis statements and assist customers and lenders with questions regarding escrow payment and analysis.Respond to and process credit bureau correction requests and errors, communicating with lenders and customers, and updating records when necessary.Process monthly reconciliation of select accounts in Quickbooks.Troubleshoot issues with loan statements and notices, working with third parties to ensure adherence to bank regulations.Provide support services to loan officers and other staff regarding loan servicing requests, delivering excellent internal and external customer service.Complete daily loan report reconciliation, correcting tickets/transactions that rejected the previous business day.Process year-end tax notifications and ongoing servicing of those statements.Assist in the development of manuals and supporting documentation for tasks/duties inherent in this position.Core Processing (15%):Assist with maintenance and upgrades of the bank's core processing system (Silverlake).Work with Jack Henry to troubleshoot errors and issues affecting loans in Silverlake.Assist with the facilitation of third-party integration with Silverlake.Other (5%):As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.Will perform other duties as assigned.EDUCATION AND SPECIAL REQUIREMENTS:High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.Technical training in loan documentation and compliance.This job requires skills needed in a typical office environment, including computer skills, communication skills, and utilization of office equipment.
#J-18808-Ljbffr