Idaho Division of Human Resources
Technical Records Specialist 2
Idaho Division of Human Resources, Boise, Idaho, United States, 83708
Idaho Division of Human Resources - Technical Records Specialist 2 - Boise, Idaho
NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date.STATE OF IDAHO EMPLOYEES: If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities. Applying through the State of Idaho’s external career website will cause duplicate profiles and will slow the processing of your application for a new position.Do you want to make a difference and be part of an award-winning agency, dedicated to enhancing the quality of life in Idaho through transportation? At the Idaho Transportation Department (ITD), every employee is critical to the mission, and we strive to foster an innovative, collaborative workplace where employees can grow and do their best work.The Division of Motor Vehicles (DMV) continues to move towards providing excellent customer service. We are seeking to fill a Technical Records Specialist 2 (TRS2) vacancy on our Vehicle Services team. This position will be an opportunity to demonstrate your broader knowledge base and higher level of analytical skills. This position will need to be proficient in all aspects of Vehicle Services. They will also be responsible for key decision-making authority with regards to specifically identified DMV programs. This position is critical to the success of DMV's organization model and will have continued importance as the organization seeks to continually improve programs and provide enhanced customer service.The successful candidate will need to demonstrate excellent customer service skills, independent decision-making, and strong interpersonal skills.*Please note: This position requires a criminal background check and will be scheduled to work during the core hours of 8:00 am – 5:00 pm, Monday through Friday.Example of Duties
Become a subject matter expert in all areas of vehicle registration and titling as well as related state and federal requirements;Have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures;Identify, lead and/or assist with process improvement tasks;Serve as a program expert and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers;Frequent contact with internal and external customers, which requires good public relation skills;Function with considerable independence and exercise discretion in applying policies and procedures;Extensive knowledge of department programs and objectives.Minimum Qualifications:
Monitoring record systems to identify and correct errors;Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs;Analyzing information and researching a variety of sources to identify and resolve problems or issues;Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations;Entering and retrieving data using a computerized record system;Composing and proofreading business correspondence.The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year.EEO/ADA/Veteran:The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711).Preference may be given to veterans who qualify under state and federal laws and regulations.
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NOTICE: Applications will be accepted through 4:59 PM MST on the posting end date.STATE OF IDAHO EMPLOYEES: If you are a current or temporary State of Idaho employee you MUST apply through Luma Opportunities. Applying through the State of Idaho’s external career website will cause duplicate profiles and will slow the processing of your application for a new position.Do you want to make a difference and be part of an award-winning agency, dedicated to enhancing the quality of life in Idaho through transportation? At the Idaho Transportation Department (ITD), every employee is critical to the mission, and we strive to foster an innovative, collaborative workplace where employees can grow and do their best work.The Division of Motor Vehicles (DMV) continues to move towards providing excellent customer service. We are seeking to fill a Technical Records Specialist 2 (TRS2) vacancy on our Vehicle Services team. This position will be an opportunity to demonstrate your broader knowledge base and higher level of analytical skills. This position will need to be proficient in all aspects of Vehicle Services. They will also be responsible for key decision-making authority with regards to specifically identified DMV programs. This position is critical to the success of DMV's organization model and will have continued importance as the organization seeks to continually improve programs and provide enhanced customer service.The successful candidate will need to demonstrate excellent customer service skills, independent decision-making, and strong interpersonal skills.*Please note: This position requires a criminal background check and will be scheduled to work during the core hours of 8:00 am – 5:00 pm, Monday through Friday.Example of Duties
Become a subject matter expert in all areas of vehicle registration and titling as well as related state and federal requirements;Have the authority, knowledge, and judgment to devise solutions that fall outside existing policies and procedures;Identify, lead and/or assist with process improvement tasks;Serve as a program expert and provide guidance and assistance regarding complex program rules and regulations to office staff and external customers;Frequent contact with internal and external customers, which requires good public relation skills;Function with considerable independence and exercise discretion in applying policies and procedures;Extensive knowledge of department programs and objectives.Minimum Qualifications:
Monitoring record systems to identify and correct errors;Interpreting, explaining, and applying laws, regulations, and complex policies for multiple or highly specialized programs;Analyzing information and researching a variety of sources to identify and resolve problems or issues;Dealing with individuals from varying cultural and socio-economic backgrounds in stressful situations;Entering and retrieving data using a computerized record system;Composing and proofreading business correspondence.The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year.EEO/ADA/Veteran:The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711).Preference may be given to veterans who qualify under state and federal laws and regulations.
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