Help Desk Support Specialist

Job Title: Help Desk Support Specialist (Windows) (Onsite)Location: Atlanta, GADuration: 6 Months+Job Type: Corp-Corp / 1099 / Contract W2Client: State of GeorgiaInterview Type: Either Web Cam or In PersonNote: Local candidates OnlyJob Description:Georgia Tech Research Institute (GTRI) seeks a Helpdesk Specialist to perform services to support GTRI’s High Assurance Computing (HAC). The specialist will support classified systems in Dept. of Defense (DoD).Responsibilities include:Provide unit level support in the installation, operation, and maintenance of computer systems.Address issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments.Interact consistently with users within assigned unit, including management, faculty, and staff personnel.Install, maintain, and upgrade workstation and peripheral hardware and software.Respond to and resolve workstation, application, and server-related problems.Update desktop software/applications and maintain documentation on installed applications.Provide users with assistance in working with specific applications.Maintain/troubleshoot office-related equipment and applications such as copiers, fax machines, printers, building access systems, and email accounts.Perform other duties as assigned.Experience Required:2-5 years of job-related experience.Skill Matrix:Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions):

Required - 2 YearsSupporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening, and producing RMF documentation:

Required - 2 YearsSupporting office equipment such as printers and scanners, and documenting installed applications:

Required - 2 YearsJob Types:

Full-time, ContractPay:

$25.00 - $29.00 per hourBenefits:Dental insuranceHealth insuranceWork Location:

In person

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