Lorven Technologies
Help Desk Support Specialist 1 - Atlanta, GA - Onsite
Lorven Technologies, Atlanta, Georgia, United States, 30383
Role -
GTRI Help Desk Support Specialist (Windows)
Location: 430 10th Street- Atlanta, GA 30318
Job Summary
Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments. The affiliate will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation, application and server related problems. Update desktop software/applications; maintain documentation on installed applications. Provide users with assistance in working in specific applications. Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts. Perform other duties as assigned.
ResponsibilitiesExperience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
Years of Experience
2-5 years years of job-related experience
Skill matrix
Skill
Required / Desired
Amount
of Experience
Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions).
Required
2
Years
Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation.
Required
2
Years
Supporting office equipment such as printers and scanners, and documenting installed applications.
Required
2
Years
GTRI Help Desk Support Specialist (Windows)
Location: 430 10th Street- Atlanta, GA 30318
Job Summary
Provide unit level support in the installation, operation and maintenance of computer systems. Position typically addresses issues of moderate complexity, receiving general instructions on routine work and more specific direction on new assignments. The affiliate will interact on a consistent basis with: users within assigned unit which can include management, faculty and staff personnel. Install, maintain and upgrade workstation and peripheral hardware and software. Respond to and resolve workstation, application and server related problems. Update desktop software/applications; maintain documentation on installed applications. Provide users with assistance in working in specific applications. Maintain/troubleshoot office related equipment and applications such as copiers, fax machines, printers, building access system and email accounts. Perform other duties as assigned.
ResponsibilitiesExperience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions), supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation (SCAP checklists and other artifacts), STIGs, data transfers, system deployments (including hardware, operating system, and software installation, maintenance, and upgrades), supporting office equipment such as printers and scanners, and documenting installed applications.
Years of Experience
2-5 years years of job-related experience
Skill matrix
Skill
Required / Desired
Amount
of Experience
Experience with Windows, Help desk, account management (including but not limited to account creation, password resets, setting permissions).
Required
2
Years
Supporting secure VTC calls, conducting basic user troubleshooting, software patching and upgrades, system hardening and producing RMF documentation.
Required
2
Years
Supporting office equipment such as printers and scanners, and documenting installed applications.
Required
2
Years