LGE Community Credit Union
Technical Support Specialist
LGE Community Credit Union, Atlanta, Georgia, United States, 30383
What You'll Do:The IT Support Specialist is responsible for providing second level support for end-user technical issues as well as identifying issues related to other IT services. Responsible for handling support escalations from tier one support resources.
Essential Functions:Provides direct support to the organization's end usersCoordinates investigations to resolve information system issuesResearch and present recommendations and improvements for user systemsManage enterprise document management system including user access control, troubleshooting, and system updatesMaintain helpdesk ticketing system configuration, updates, and reportingUtilize scripting such as batch and PowerShell for software deployments and configuration changesManage user access controls, share permissions, and group membership in Active DirectoryPerform and maintain security patching and updates on all desktop computers, laptops, and other end-point devicesProvide elevated support for enterprise technology including 3rd party branch technology and member delivery systems and solutionsUtilize Group Policy Management for software installation, registry changes, and control settings on computersManage Exchange mailboxes, distribution groups, and calendarsManage end-point encryption and hardening solutions for all end-point devicesTroubleshoot and resolve issues related to hardware and software including PCs, printing devices, peripheral devices, 3rd party applications, Windows Operating Systems, and conference room AV equipmentEnsure tickets are resolved in a timely manner, updated, or closed dailyEnd-user management within active directory including employee onboarding and decommissioning, password management, and account managementCreate and update technical documentation provided to users for common issue resolutionProvide after-hours support as needed or directedSupport Audio/Video solutions such as content management, conference rooms, and video conferencing. Work with 3rd parties for new installs, maintenance, and troubleshootingMobile device management including mobile account management, equipment orders, and mobile device end point security administrationSupport remote workforce enterprise solution technologiesPartner with 3rd party vendors to resolve hardware warranty support issues and replacement of defective equipmentManage the hardware life cycle such as laptops, desktops, monitors, printers, and mobile devicesDeployment, relocation, and removal of computer hardware, software, systems, printers, scanners, and peripheral devicesSupport enterprise print management solution including printer installations, configuration, and troubleshootingProvide technical insight to key stakeholders supporting new product and solution implementationsMaintain organization of IT equipment inventoryMaintain asset inventory using asset tracking solutionDocument troubleshooting and resolution effortsCreate and update policies and procedures as neededProcure equipment including laptops, desktops, printers, monitors, peripheral devices, mobile devices, and printing suppliesAssist with desktop security patchingProvide end user software or hardware training when neededParticipate in regular team meetings and project discussionsMaintain familiarity with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot ActWho you are:Required: 4+ years technical end user/help desk support experiencePreferred: Bachelor's degree in Computer Science or technology related fieldPreferred: A+ CertificationAbility to effectively prioritize and execute tasks in a high-pressure situationStrong judgmental & problem-solving skills requiredPromote and maintain positive team relationshipsExcellent interpersonal and communication skills, both oral and writtenGood organizational and time management skills required; detail oriented with the ability to multi-task
Essential Functions:Provides direct support to the organization's end usersCoordinates investigations to resolve information system issuesResearch and present recommendations and improvements for user systemsManage enterprise document management system including user access control, troubleshooting, and system updatesMaintain helpdesk ticketing system configuration, updates, and reportingUtilize scripting such as batch and PowerShell for software deployments and configuration changesManage user access controls, share permissions, and group membership in Active DirectoryPerform and maintain security patching and updates on all desktop computers, laptops, and other end-point devicesProvide elevated support for enterprise technology including 3rd party branch technology and member delivery systems and solutionsUtilize Group Policy Management for software installation, registry changes, and control settings on computersManage Exchange mailboxes, distribution groups, and calendarsManage end-point encryption and hardening solutions for all end-point devicesTroubleshoot and resolve issues related to hardware and software including PCs, printing devices, peripheral devices, 3rd party applications, Windows Operating Systems, and conference room AV equipmentEnsure tickets are resolved in a timely manner, updated, or closed dailyEnd-user management within active directory including employee onboarding and decommissioning, password management, and account managementCreate and update technical documentation provided to users for common issue resolutionProvide after-hours support as needed or directedSupport Audio/Video solutions such as content management, conference rooms, and video conferencing. Work with 3rd parties for new installs, maintenance, and troubleshootingMobile device management including mobile account management, equipment orders, and mobile device end point security administrationSupport remote workforce enterprise solution technologiesPartner with 3rd party vendors to resolve hardware warranty support issues and replacement of defective equipmentManage the hardware life cycle such as laptops, desktops, monitors, printers, and mobile devicesDeployment, relocation, and removal of computer hardware, software, systems, printers, scanners, and peripheral devicesSupport enterprise print management solution including printer installations, configuration, and troubleshootingProvide technical insight to key stakeholders supporting new product and solution implementationsMaintain organization of IT equipment inventoryMaintain asset inventory using asset tracking solutionDocument troubleshooting and resolution effortsCreate and update policies and procedures as neededProcure equipment including laptops, desktops, printers, monitors, peripheral devices, mobile devices, and printing suppliesAssist with desktop security patchingProvide end user software or hardware training when neededParticipate in regular team meetings and project discussionsMaintain familiarity with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot ActWho you are:Required: 4+ years technical end user/help desk support experiencePreferred: Bachelor's degree in Computer Science or technology related fieldPreferred: A+ CertificationAbility to effectively prioritize and execute tasks in a high-pressure situationStrong judgmental & problem-solving skills requiredPromote and maintain positive team relationshipsExcellent interpersonal and communication skills, both oral and writtenGood organizational and time management skills required; detail oriented with the ability to multi-task