Woda Cooper
Service Director
Woda Cooper, Columbus, Ohio, United States, 43224
Job Summary:
The Service Director - Management is responsible for overall supervision of the daily operations and maintenance of all properties within a designated region. The Service Director - Management supervises a team of Senior Service Technicians and Service Technician staff and ensures that the properties within a specified region are well-maintained, clean, and safe for occupants. This position identifies, manages response and vendor work for large property issues to include oversite to ensure large project completion. This position requires strong leadership, communication, and organizational skills and the ability to manage multiple projects simultaneously. This position works remotely with an expectation of multi-State travel at least 85% of time.
Reports To:
Senior Regional Manager or Regional Vice President or Senior Vice President
Duties/Responsibilities:
Supervise regional and site maintenance staff, including scheduling, assigning tasks, and monitoring performance.
Oversee maintenance and repair of building systems, including HVAC, electrical, plumbing, and mechanical.
Develop and implement preventative maintenance programs to ensure optimal performance of building systems and equipment.
Conduct regular inspections to ensure that the properties are clean, safe, and well-maintained.
Respond to emergencies and urgent maintenance requests in a timely manner.
Manage the procurement and inventory of supplies and equipment needed for property maintenance and operations.
Ensure compliance with all relevant building codes, safety regulations, and other legal requirements.
Manage vendor relationships and contracts for outsourced construction and maintenance services.
Collaborate with other departments to ensure that property needs are met, including security, IT, Construction, Development, Facilities and Accounting.
Manage Q5 and Warranty walk process for turnover of new construction and rehabilitated properties.
Act as a liaison with Construction and Development for prospective and new projects.
Manage and facilitate all training plans and initiatives to ensure continuing education for the Senior Service Technicians, Service Technicians, vendors, and other 3rd parties.
Participate in the preparation of property budgets, including tracking expenses and making budget recommendations.
Maintain accurate and up-to-date records and documentation related to property operations and maintenance.
Complete Service Requests/Work Orders as needed.
Complete building maintenance as needed.
Perform other duties as assigned by Leadership.
Required Skills and Abilities:
Ability to stand, walk, and/or sit for extended periods of time
Ability to lift and carry up to 50 pounds
Ability to climb stairs and ladders
Ability to work in a variety of environmental conditions, including hot or cold temperatures, noise, and dust
Ability to work cooperatively with vendors, departments, leadership and property staff
Ability to train and teach large groups
Education and Experience:
High school diploma or equivalent; some college coursework in facilities management or a related field preferred
3-5 years of experience in facilities management or a related field
Strong leadership and supervisory skills
Knowledge of building systems, including HVAC, electrical, plumbing, and mechanical
Knowledge of building codes, safety regulations, and other legal requirements
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Proficient in Microsoft Office and property management software
Physical Requirements:
Must possess a valid drivers license and insurance.
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The Service Director - Management is responsible for overall supervision of the daily operations and maintenance of all properties within a designated region. The Service Director - Management supervises a team of Senior Service Technicians and Service Technician staff and ensures that the properties within a specified region are well-maintained, clean, and safe for occupants. This position identifies, manages response and vendor work for large property issues to include oversite to ensure large project completion. This position requires strong leadership, communication, and organizational skills and the ability to manage multiple projects simultaneously. This position works remotely with an expectation of multi-State travel at least 85% of time.
Reports To:
Senior Regional Manager or Regional Vice President or Senior Vice President
Duties/Responsibilities:
Supervise regional and site maintenance staff, including scheduling, assigning tasks, and monitoring performance.
Oversee maintenance and repair of building systems, including HVAC, electrical, plumbing, and mechanical.
Develop and implement preventative maintenance programs to ensure optimal performance of building systems and equipment.
Conduct regular inspections to ensure that the properties are clean, safe, and well-maintained.
Respond to emergencies and urgent maintenance requests in a timely manner.
Manage the procurement and inventory of supplies and equipment needed for property maintenance and operations.
Ensure compliance with all relevant building codes, safety regulations, and other legal requirements.
Manage vendor relationships and contracts for outsourced construction and maintenance services.
Collaborate with other departments to ensure that property needs are met, including security, IT, Construction, Development, Facilities and Accounting.
Manage Q5 and Warranty walk process for turnover of new construction and rehabilitated properties.
Act as a liaison with Construction and Development for prospective and new projects.
Manage and facilitate all training plans and initiatives to ensure continuing education for the Senior Service Technicians, Service Technicians, vendors, and other 3rd parties.
Participate in the preparation of property budgets, including tracking expenses and making budget recommendations.
Maintain accurate and up-to-date records and documentation related to property operations and maintenance.
Complete Service Requests/Work Orders as needed.
Complete building maintenance as needed.
Perform other duties as assigned by Leadership.
Required Skills and Abilities:
Ability to stand, walk, and/or sit for extended periods of time
Ability to lift and carry up to 50 pounds
Ability to climb stairs and ladders
Ability to work in a variety of environmental conditions, including hot or cold temperatures, noise, and dust
Ability to work cooperatively with vendors, departments, leadership and property staff
Ability to train and teach large groups
Education and Experience:
High school diploma or equivalent; some college coursework in facilities management or a related field preferred
3-5 years of experience in facilities management or a related field
Strong leadership and supervisory skills
Knowledge of building systems, including HVAC, electrical, plumbing, and mechanical
Knowledge of building codes, safety regulations, and other legal requirements
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Proficient in Microsoft Office and property management software
Physical Requirements:
Must possess a valid drivers license and insurance.
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