Crawford Hoying
Facilities Manager-The Banks
Crawford Hoying, Cincinnati, Ohio, United States, 45208
Facilities Manager (The Banks)
Summary
The Facilities Manager performs various corrective and preventive maintenance duties necessary to maintain and enhance Crawford Hoying's residential properties at The Banks. Duties include, but are not limited to, HVAC, plumbing, electrical, carpentry, and grounds maintenance. In addition, the Facilities Manager will provide leadership and instruction to the Service Technicians at The Banks. As the basis for leadership and management, the Facilities Manager shall implement the 7 Core Values that Crawford Hoying has established to maintain its desired culture.
Job Responsibilities
Train, lead, and mentor The Banks Service Technicians by teaching, coaching, leading by example, and exemplifying the 7 Core Values established by Crawford Hoying.
Inspect the physical property sites at The Banks, identifying all areas in need of immediate or future repairs and maintenance, and provide an inspection report to the Vice President of Real Estate Operations.
Prioritize, complete, or delegate maintenance work and maintenance service requests, including but not limited to carpentry, plumbing, painting, electrical, HVAC, masonry, and other general maintenance in accordance with company standards and local city, state, and federal building codes when applicable.
Maintain the on-call schedule for The Banks Service Technicians for all evening, weekend, and holiday work; ensure that on-call service requests are answered and completed; track the status of on-call work orders.
Negotiate contracts with vendors and contractors and schedule work.
Inspect vendor/contractor work to ensure quality, completeness, and compliance with company standards.
Perform other duties as assigned.
Performance Objectives
The 7 Core Values that Crawford Hoying has established to maintain its desired culture.
Leadership and accountability.
Responsibility and sound judgment when working with limited direct oversight.
Flexibility and effectiveness in managing personnel.
Service request resolution within 24 hours.
Service request quality.
Customer service feedback.
Strategic approach to problem-solving and troubleshooting.
Preferred Knowledge, Skills, Education, and Experience
5-7 years of property maintenance experience.
3-5 years of personnel management experience.
Advanced maintenance skills related to painting, carpentry, electrical, HVAC, plumbing, pool maintenance, and emergency/security systems.
Effective oral and written communication skills.
Ability to give clear direction and respond to inquiries.
Understanding of accounting principles and budget process.
Project management skills, including planning, organizing, and coordinating tasks.
Negotiation and conflict resolution skills.
Knowledge of first-aid and safety procedures.
Computer proficiency.
High school diploma or equivalent, supplemented by specialized courses in HVAC, plumbing, electrical, and carpentry.
Valid driver's license.
Work Environment
The Facilities Manager interfaces with external and internal customers, residents, and vendors on a regular basis. Hours are typically 7:30 am to 4:30 pm. The Facilities Manager is not regularly scheduled for on-call but must be flexible and readily available, depending on the needs of the property.
Reporting Structure
The Facilities Manager reports to the District Property Manager and oversees a team of Service Technicians.
Physical Requirements
The Facilities Manager's physical condition must be sufficient for the consistent and successful completion of the responsibilities defined for this position. This position frequently requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling. This position may require lifting and/or moving up to 50 pounds and operating power tools. The Facilities Manager must be able to drive during the course of work.
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Summary
The Facilities Manager performs various corrective and preventive maintenance duties necessary to maintain and enhance Crawford Hoying's residential properties at The Banks. Duties include, but are not limited to, HVAC, plumbing, electrical, carpentry, and grounds maintenance. In addition, the Facilities Manager will provide leadership and instruction to the Service Technicians at The Banks. As the basis for leadership and management, the Facilities Manager shall implement the 7 Core Values that Crawford Hoying has established to maintain its desired culture.
Job Responsibilities
Train, lead, and mentor The Banks Service Technicians by teaching, coaching, leading by example, and exemplifying the 7 Core Values established by Crawford Hoying.
Inspect the physical property sites at The Banks, identifying all areas in need of immediate or future repairs and maintenance, and provide an inspection report to the Vice President of Real Estate Operations.
Prioritize, complete, or delegate maintenance work and maintenance service requests, including but not limited to carpentry, plumbing, painting, electrical, HVAC, masonry, and other general maintenance in accordance with company standards and local city, state, and federal building codes when applicable.
Maintain the on-call schedule for The Banks Service Technicians for all evening, weekend, and holiday work; ensure that on-call service requests are answered and completed; track the status of on-call work orders.
Negotiate contracts with vendors and contractors and schedule work.
Inspect vendor/contractor work to ensure quality, completeness, and compliance with company standards.
Perform other duties as assigned.
Performance Objectives
The 7 Core Values that Crawford Hoying has established to maintain its desired culture.
Leadership and accountability.
Responsibility and sound judgment when working with limited direct oversight.
Flexibility and effectiveness in managing personnel.
Service request resolution within 24 hours.
Service request quality.
Customer service feedback.
Strategic approach to problem-solving and troubleshooting.
Preferred Knowledge, Skills, Education, and Experience
5-7 years of property maintenance experience.
3-5 years of personnel management experience.
Advanced maintenance skills related to painting, carpentry, electrical, HVAC, plumbing, pool maintenance, and emergency/security systems.
Effective oral and written communication skills.
Ability to give clear direction and respond to inquiries.
Understanding of accounting principles and budget process.
Project management skills, including planning, organizing, and coordinating tasks.
Negotiation and conflict resolution skills.
Knowledge of first-aid and safety procedures.
Computer proficiency.
High school diploma or equivalent, supplemented by specialized courses in HVAC, plumbing, electrical, and carpentry.
Valid driver's license.
Work Environment
The Facilities Manager interfaces with external and internal customers, residents, and vendors on a regular basis. Hours are typically 7:30 am to 4:30 pm. The Facilities Manager is not regularly scheduled for on-call but must be flexible and readily available, depending on the needs of the property.
Reporting Structure
The Facilities Manager reports to the District Property Manager and oversees a team of Service Technicians.
Physical Requirements
The Facilities Manager's physical condition must be sufficient for the consistent and successful completion of the responsibilities defined for this position. This position frequently requires standing, walking, sitting, reaching with hands and arms, stooping, kneeling, crouching, or crawling. This position may require lifting and/or moving up to 50 pounds and operating power tools. The Facilities Manager must be able to drive during the course of work.
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