Claims Solutions
Business Operations Coordinator Mailroom OnSite
Claims Solutions, Woburn, Massachusetts, us, 01813
Job Description
The Business Operations Coordinator is primarily responsible for handling all incoming physical and electronic mail and processing it through and into Verisk’s multiple systems. The Business Operations Coordinator role is not directly client facing, but you will work closely with outside vendors and internal staff in multiple disciplines. Each Business Operations Coordinator is responsible for successful communication, timely responses, problem solving, and providing overall excellent customer service. This position is required to be in office 4 days per week and will have the ability to work remotely 1 day per week. If you thrive in a fast-paced environment that emphasizes individual accountability with the support of a team structure, come join us!
About the Day-to-Day Responsibilities of the Role
Pick up and process all physical mail from multiple locations
Work with mail vendors to ensure timely delivery of all mail and packages
Manage mail portals and inboxes and process all electronic mail
Find efficiencies for faster mail processing
Process mail through internal systems (Crosspoint, Packet Expert, Index Expert, Relay Navigator, etc.)
Send outgoing mail, releases, proof of representations letters, CD requests etc. as requested by all Services departments
Assist Lien Service Coordinators, Lien Specialists, Allocations Paralegals, Attorneys, and staff with additional requests needed
Assist with celebrations and employee engagement events on-site
Assist with other Business Operations duties as assigned
Qualifications:
Detail-oriented, organized, quality-focused and results-driven
Customer service and communication skills, both verbal and written
Excellent technical skills and working knowledge of Microsoft Office
Able to work independently, self-directed, highly motivated
Desire to work in a fast-paced, professional, team-focused environment
Flexible and adaptable
Have a reliable vehicle and the ability to pick up mail at an outside location 2 to 3 times per week
0-1 years’ experience
Associate’s or bachelor’s degree preferred
Additional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions
— provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions
— supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions
— offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions
— provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions
— provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions
— delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Life Insurance Solutions
– offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft
— provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
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The Business Operations Coordinator is primarily responsible for handling all incoming physical and electronic mail and processing it through and into Verisk’s multiple systems. The Business Operations Coordinator role is not directly client facing, but you will work closely with outside vendors and internal staff in multiple disciplines. Each Business Operations Coordinator is responsible for successful communication, timely responses, problem solving, and providing overall excellent customer service. This position is required to be in office 4 days per week and will have the ability to work remotely 1 day per week. If you thrive in a fast-paced environment that emphasizes individual accountability with the support of a team structure, come join us!
About the Day-to-Day Responsibilities of the Role
Pick up and process all physical mail from multiple locations
Work with mail vendors to ensure timely delivery of all mail and packages
Manage mail portals and inboxes and process all electronic mail
Find efficiencies for faster mail processing
Process mail through internal systems (Crosspoint, Packet Expert, Index Expert, Relay Navigator, etc.)
Send outgoing mail, releases, proof of representations letters, CD requests etc. as requested by all Services departments
Assist Lien Service Coordinators, Lien Specialists, Allocations Paralegals, Attorneys, and staff with additional requests needed
Assist with celebrations and employee engagement events on-site
Assist with other Business Operations duties as assigned
Qualifications:
Detail-oriented, organized, quality-focused and results-driven
Customer service and communication skills, both verbal and written
Excellent technical skills and working knowledge of Microsoft Office
Able to work independently, self-directed, highly motivated
Desire to work in a fast-paced, professional, team-focused environment
Flexible and adaptable
Have a reliable vehicle and the ability to pick up mail at an outside location 2 to 3 times per week
0-1 years’ experience
Associate’s or bachelor’s degree preferred
Additional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority.
We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions
— provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions
— supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions
— offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions
— provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions
— provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions
— delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Life Insurance Solutions
– offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft
— provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
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