Treasury Management Support Specialist

Position SummaryThe Treasury Management Support Specialist II will work with Treasury Management Executives, Commercial Relationship Managers, Commercial Loan Coordinators, Retail and customers to provide support for commercial deposit and treasury management services. This role may act as a subject matter expert for Treasury Management.Duties & ResponsibilitiesProvide direct support to customers and associates by responding to general and technical inquiries related to treasury management services/systems and commercial deposit account inquiries via phone or email.Provide training for all treasury management services, including but not limited to, ACH processing, online wires, commercial online banking, bill pay, sweep accounts, positive pay, Integrated Payables, and Remote Deposit Capture.Complete system setup and maintenance items for existing and new treasury management products and services.Prepare customer documents required to maintain treasury management services and commercial deposit accounts.Assist business customers who have experienced fraud on their accounts.Provide specialized line of business support.Maintain knowledge of regulations surrounding treasury management services.Identify and resolve issues within assigned responsibility, elevating urgent matters to management.Other special projects as directed.Education & ExperienceKnowledge of:Strong oral and written communication skillsAdvanced knowledge of the line of business policies, procedures, and productsOperational workflows and secure file transmissionsAbility to:Multi-task and work independentlySolve problems independently while applying logic and discretionAdapt to change and respond to all requests in a professional mannerDesire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasksAnalyze and solve problems for which there are not always precedentsMaintain visual attention and mental concentration for extended periods of timeUnderstand and process multiple types of inquiries in a professional, fast-paced, and high traffic environmentEducation and Training:High School diploma or equivalent required; Associate or Bachelor's degree preferred.3+ years of customer service experience preferred.2+ years of experience in bank operations required, with a focus in treasury management preferred.Previous experience in roles identifying customer needs to expand relationships.Requires strong background working with a variety of PC operating systems and anti-virus software.Requires knowledge of Microsoft Office, Excel, Access, and Adobe Acrobat.Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. Visit Busey.com/Careers to learn more about Busey's Equal Opportunity Employment.

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