Brown University
Manager, Global Travel Safety and Operations
Brown University, Providence, Rhode Island, us, 02912
Manager, Global Travel Safety and Operations
Reporting to the Senior Director, the Manager, Global Travel Safety and Operations will oversee the day-to-day relationship with Brown’s travel management company, collaborate in establishing and managing relationships with travel suppliers, assess and enhance travel booking resources, and develop and support compliance mechanisms to align traveler registrations and procedures with the University’s global travel policy. The Manager will train and update the Brown community on policy, procedures, and travel services, and assist with the needs of Brown’s global travelers. Establishing and communicating processes that are clear, efficient, and promote stakeholder engagement and high-quality customer service procedures to serve the diverse needs of our faculty, staff, and student travelers is essential.The Manager provides critical support for the University’s travel risk management program, in partnership with the Senior Director. On a rotational basis and in the Senior Director’s absence, the Manager provides back-up 24/7 emergency coverage for Brown University’s travelers and coordinates incident response management; therefore, work outside of normal business hours may be required on occasion.The Manager will collaborate externally with vendors and partner organizations, as well as internally with a diverse array of campus stakeholders.The Manager will be the subject matter expert for the travel booking platform that supports the Brown University community of travelers.Major Responsibilities
Business Operations (40%)Supporting Actions:Serve as the subject matter expert on the global travel industry, keeping abreast of changes in the quickly evolving field, providing guidance and training to Brown travelers on use of the travel platform and working with travel providers to troubleshoot and mediate disputes.In collaboration with the Office of Strategic Procurement & Contracts, coordinate the strategic sourcing activities for the travel category (hotel, air, ground transport, etc.), and develop, monitor, and maintain travel contracts and relationships with travel service providers.Responsible for financial monitoring and reporting for the University’s global travel, providing and interpreting key metrics such as dollars spent by category, savings accrued through card programs and travel initiatives, and satisfaction of cardholders and travelers.Actively support and maintain the global travel booking platform.Manage the global travel card administration, in collaboration with Accounts Payable’s travel card program.Review and recommend evolving travel technology suppliers and mobile applications to improve services and enhance traveler experience.Collaborate with the University Controller, Senior Director, Accounts Payable, and other University constituents to review, maintain, and implement Brown’s global travel policies and procedures.Oversee daily operations of the office in the absence of the Senior Director.Risk & Safety (40%)Supporting Actions:Oversee the global traveler registration system and process; promote compliance, evaluate user experience, and manage enhancements and improvements.Streamline and manage Safety Plan and program assessment review and approval process with the Global Travel Risk Assessment Committee (GTRAC).Assist Senior Director with emergency response, as needed, and serve as backup 24/7/365 point of contact for domestic and international travel incidents.Develop and coordinate comprehensive case management for all travel health or safety emergencies and create incident reports as needed.Establish and manage relationships with internal and external experts and stakeholders to support and achieve the office’s mission and goals.Advise travelers on risk mitigation and travel resilience strategies.Review current travel tracking and emergency assistance policies and procedures and suggest improvements.Assist the Senior Director in managing compliance with the Clery Act and ensure University travel is compliant with federal regulatory requirements.May be required to travel for training and assessment per management.Communications & Outreach (20%)Supporting Actions:Train and update the Brown community on policy, procedures, and travel services, including policy compliance and cost-containment best practices.Assist in design and implementation of educational materials and conduct pre-departure trainings for students, program organizers, and trip leaders.Update and maintain Brown’s global travel management website.Manage a travel advisory group made up of Brown’s campus stakeholders to keep the community informed and provide a forum for feedback.Prepare customized content related to Brown travel policy changes for publication in academic or administrative department newsletters.Job Qualifications
Education and Experience:Bachelor’s degree preferred, or a combination of education and relevant work experience.Minimum of 3 years related experience in the travel industry, risk management, or travel operations at an institute of higher education or similar complex global organization.Previous global travel experience and experience using travel and expense management platforms required.Experience living, working, or studying abroad preferred.Deep understanding of global travel industry trends and geo-political events that may impact the University’s travel.Ability to prioritize, think strategically, and problem solve with minimal supervision.Well-organized, maintains composure in pressure situations.Demonstrated experience in stakeholder/customer service focus.Sound judgment and a high degree of professionalism in coordinating emergency response.Experience with international insurance, emergency management, and/or international education desirable.Proficient user of Excel, Word, and PowerPoint.Strong verbal and written communication skills.Demonstrated ability to promote and support a community of diverse perspectives and cultures in an inclusive environment.All offers of employment are contingent upon a satisfactory criminal background and credit check.Benefits of Working at Brown:
Information on the Benefits of Working at Brown can be found
here .Date Posted: 2024-09-17Department: Office of the ControllerGrade: Grade 10Worker Type: EmployeeWorker Sub-Type: RegularTime Type: Full timeScheduled Weekly Hours: 37.5Position Work Location: Providence, Rhode IslandSubmission Guidelines: Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.Still Have Questions? If you have any questions you may contact
employment@brown.edu .EEO Statement: Brown University is an E-Verify Employer. As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.
#J-18808-Ljbffr
Reporting to the Senior Director, the Manager, Global Travel Safety and Operations will oversee the day-to-day relationship with Brown’s travel management company, collaborate in establishing and managing relationships with travel suppliers, assess and enhance travel booking resources, and develop and support compliance mechanisms to align traveler registrations and procedures with the University’s global travel policy. The Manager will train and update the Brown community on policy, procedures, and travel services, and assist with the needs of Brown’s global travelers. Establishing and communicating processes that are clear, efficient, and promote stakeholder engagement and high-quality customer service procedures to serve the diverse needs of our faculty, staff, and student travelers is essential.The Manager provides critical support for the University’s travel risk management program, in partnership with the Senior Director. On a rotational basis and in the Senior Director’s absence, the Manager provides back-up 24/7 emergency coverage for Brown University’s travelers and coordinates incident response management; therefore, work outside of normal business hours may be required on occasion.The Manager will collaborate externally with vendors and partner organizations, as well as internally with a diverse array of campus stakeholders.The Manager will be the subject matter expert for the travel booking platform that supports the Brown University community of travelers.Major Responsibilities
Business Operations (40%)Supporting Actions:Serve as the subject matter expert on the global travel industry, keeping abreast of changes in the quickly evolving field, providing guidance and training to Brown travelers on use of the travel platform and working with travel providers to troubleshoot and mediate disputes.In collaboration with the Office of Strategic Procurement & Contracts, coordinate the strategic sourcing activities for the travel category (hotel, air, ground transport, etc.), and develop, monitor, and maintain travel contracts and relationships with travel service providers.Responsible for financial monitoring and reporting for the University’s global travel, providing and interpreting key metrics such as dollars spent by category, savings accrued through card programs and travel initiatives, and satisfaction of cardholders and travelers.Actively support and maintain the global travel booking platform.Manage the global travel card administration, in collaboration with Accounts Payable’s travel card program.Review and recommend evolving travel technology suppliers and mobile applications to improve services and enhance traveler experience.Collaborate with the University Controller, Senior Director, Accounts Payable, and other University constituents to review, maintain, and implement Brown’s global travel policies and procedures.Oversee daily operations of the office in the absence of the Senior Director.Risk & Safety (40%)Supporting Actions:Oversee the global traveler registration system and process; promote compliance, evaluate user experience, and manage enhancements and improvements.Streamline and manage Safety Plan and program assessment review and approval process with the Global Travel Risk Assessment Committee (GTRAC).Assist Senior Director with emergency response, as needed, and serve as backup 24/7/365 point of contact for domestic and international travel incidents.Develop and coordinate comprehensive case management for all travel health or safety emergencies and create incident reports as needed.Establish and manage relationships with internal and external experts and stakeholders to support and achieve the office’s mission and goals.Advise travelers on risk mitigation and travel resilience strategies.Review current travel tracking and emergency assistance policies and procedures and suggest improvements.Assist the Senior Director in managing compliance with the Clery Act and ensure University travel is compliant with federal regulatory requirements.May be required to travel for training and assessment per management.Communications & Outreach (20%)Supporting Actions:Train and update the Brown community on policy, procedures, and travel services, including policy compliance and cost-containment best practices.Assist in design and implementation of educational materials and conduct pre-departure trainings for students, program organizers, and trip leaders.Update and maintain Brown’s global travel management website.Manage a travel advisory group made up of Brown’s campus stakeholders to keep the community informed and provide a forum for feedback.Prepare customized content related to Brown travel policy changes for publication in academic or administrative department newsletters.Job Qualifications
Education and Experience:Bachelor’s degree preferred, or a combination of education and relevant work experience.Minimum of 3 years related experience in the travel industry, risk management, or travel operations at an institute of higher education or similar complex global organization.Previous global travel experience and experience using travel and expense management platforms required.Experience living, working, or studying abroad preferred.Deep understanding of global travel industry trends and geo-political events that may impact the University’s travel.Ability to prioritize, think strategically, and problem solve with minimal supervision.Well-organized, maintains composure in pressure situations.Demonstrated experience in stakeholder/customer service focus.Sound judgment and a high degree of professionalism in coordinating emergency response.Experience with international insurance, emergency management, and/or international education desirable.Proficient user of Excel, Word, and PowerPoint.Strong verbal and written communication skills.Demonstrated ability to promote and support a community of diverse perspectives and cultures in an inclusive environment.All offers of employment are contingent upon a satisfactory criminal background and credit check.Benefits of Working at Brown:
Information on the Benefits of Working at Brown can be found
here .Date Posted: 2024-09-17Department: Office of the ControllerGrade: Grade 10Worker Type: EmployeeWorker Sub-Type: RegularTime Type: Full timeScheduled Weekly Hours: 37.5Position Work Location: Providence, Rhode IslandSubmission Guidelines: Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.Still Have Questions? If you have any questions you may contact
employment@brown.edu .EEO Statement: Brown University is an E-Verify Employer. As an EEO/AA employer, Brown University provides equal opportunity and prohibits discrimination based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.
#J-18808-Ljbffr