Client Success Manager, Select

Posted Monday, August 12, 2024 at 4:00 AMLocaliQ is looking for a Client Success Manager to develop and execute on digital marketing strategies for our company’s clients. This role will formulate appropriate strategies and implementation plans, and will be responsible for the ongoing management of the client’s digital marketing plan.Job SummaryThe Client Success Manager will advise our clients on how best to leverage current and emerging marketing solutions to meet their business needs. This role will possess strong expertise in existing and emerging business marketing solutions, and will collaborate with our sales consultants to identify opportunities and effectively deliver on marketing solutions to best suit our client’s business needs & maximize their return on investment (advertising expenses).Strong proficiency in customer relationship management, online search and display advertising techniques and LocaliQ proprietary technologies are required. This role will manage day to day campaign performance, assess digital campaign trends, facilitate client advertising performance discussions, and identify creative new advertising techniques to further our client’s digital marketing needs.About Your ResponsibilitiesBuild rapport with client representatives and marketing staffs through routine and scheduled interactionsDevelop & advise on marketing strategies by understanding client expectations, assessing feasibility and identifying marketing and advertising opportunities for our clientsMonitor, evaluate, and leverage standard processes to manage SEM/display campaign performance across LocaliQ publisher networks to determine improvement opportunitiesTroubleshoot performance issues using digital advertising best practices while creating new, innovative solutions to meet the changing needs of our clientsDrive campaign ROI and leverage client relationships to assist the sales team in growing accountsManage client expectations, communication and performance metricsIncorporate constantly evolving technologies and processes into the client solution delivery processKey SkillsAbility to quickly master business process, marketing and technology conceptsDemonstrated expertise in customer relationship managementMastery of key technologies and systems to manage digital marketing campaignsAdvanced capabilities to effectively manage digital advertising campaigns –Search, Display, Marketing Management Systems etc.Strong technical skills to establish, assess, modify/adjust, and routinely improve marketing campaigns over their lifecycleDemonstrated expertise with digital marketing publishing systems & processesStrong verbal and written communication skillsCustomer FocusEstablish and maintain effective relationships with clientsSeek client feedback and incorporate it into future activitiesDemonstrate dedication to meeting client expectations and requirementsOrganizationAble to manage time and prioritize multiple tasks in a fast-paced environmentOrganize tasks, deliverables and meet commitments on timeAnalytical ThinkingCapable of interpreting data and making recommendations to prove performanceQuickly identify the symptoms and underlying cause of problemsBusiness Process and Technology AcumenCapable of quickly mastering business processesAbility to master technology solutionsConflict ManagementGood at focused listeningCan find common ground and explains differing viewpoints comprehensivelyAbout You:Bachelor’s Degree in General Business, Economics, Finance, Marketing, Advertising, Public Relations, Journalism or English2+ years hands-on experience managing online/digital advertising campaignsMust have 3+ years of client service/account management experience.

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