Element Fleet Corporation
Manager, Operations
Element Fleet Corporation, Baltimore, Maryland, United States, 21276
Get started on an exciting career at Element!Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.What We Need
We are looking for a
Manager, Operations
to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!Are you:A Strong, dynamic leader that mentors, develops and guides team membersStrong on the technical knowledge in Title and RegistrationAs the
Manager, Operations , you will be responsible for creating a culture that prioritizes people, leading to high employee satisfaction, strong retention of employees and clients, and promoting employee development while ensuring that operational activities remain on time and within budget. Drive value to clients by ensuring consistency in service delivery across North American Initial Title & Registration team. Represent Element's interest with clients by adhering to cultural values and ethics. Seek out new technologies and Best in Class processes to ensure Element is an industry Leader in the Title Management space.A Day in the Life
Strategic Leadership
Build and maintain a team environment that fosters Element's Ways of WorkingIdentify risks and challenges in the Initial Title & Registration Environment; recommend actions to resolve.Develop best-in-class operating procedures that exceed client expectations.Establish quality management practices within the Initial Title & Registration team to exceed Client ExpectationsPeople and Performance Management
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution. Develop and monitor staff performance, ensuring consistency in service delivery.Implement compliance protocols to ensure the department operates within legal and client frameworks.Deliver business metrics monthly with root cause assessments for all variations against forecast.Provide coaching to Team Leaders (as applicable) while ensuring front line receive a twice monthly performance review.Prioritize daily workflow in a manner that beats Cycle Time targets and Vehicle Compliance goals.Establish capacity requirements and maintains the headcount required to manage forecasted volumes.Client Management
Drive customer satisfaction by exceeding consistent client experience verified by NPS score.Partner with cross-functional teams and clients to manage and exceed customer expectations.Maintain a reputation for reliability by ensuring status updates on client requests are provided regularly and timely.Financial Management
Maintain OPEX within established budget.Forecast monthly Revenue at the charge code level and reconcile with actuals at month end.Requirements
Preference given to candidates with a background in Title and Registration or Motor vehicle Administration.Bachelor's degree in operations management, business administration or 3 - 5 years of equivalent experience with at least 1-2 years of direct people management experience.Management/planning skills to manage staff and complete projects within established timeframes.Ability to operate in a rapidly changing environment with a sense of urgency, and to develop and deploy changes to positively impact service delivery.High degree of initiative and flexibility. Ability to lead through changes to the work environment volume, business processes, systems and other changes.Excellent interpersonal skills. Must be able to successfully interact at multiple levels in the organization.Strong business acumen and ability to understand financial outcomes.Demonstrate project management and organizational skills. Must be able to effectively lead and coordinate cross-functional teams to deliver desired results in the time frame required. Must be able to evaluate and effectively prioritize several projects independently. Effective delegation skills, utilizing the talents of the team while maintaining an appropriate level of control and responsibility.*Internally, this role will be known as "Manager, Title Management"What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.Pay transparency NondiscriminationKnow Your Rights: Workplace discrimination is illegal
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We are looking for a
Manager, Operations
to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!Are you:A Strong, dynamic leader that mentors, develops and guides team membersStrong on the technical knowledge in Title and RegistrationAs the
Manager, Operations , you will be responsible for creating a culture that prioritizes people, leading to high employee satisfaction, strong retention of employees and clients, and promoting employee development while ensuring that operational activities remain on time and within budget. Drive value to clients by ensuring consistency in service delivery across North American Initial Title & Registration team. Represent Element's interest with clients by adhering to cultural values and ethics. Seek out new technologies and Best in Class processes to ensure Element is an industry Leader in the Title Management space.A Day in the Life
Strategic Leadership
Build and maintain a team environment that fosters Element's Ways of WorkingIdentify risks and challenges in the Initial Title & Registration Environment; recommend actions to resolve.Develop best-in-class operating procedures that exceed client expectations.Establish quality management practices within the Initial Title & Registration team to exceed Client ExpectationsPeople and Performance Management
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution. Develop and monitor staff performance, ensuring consistency in service delivery.Implement compliance protocols to ensure the department operates within legal and client frameworks.Deliver business metrics monthly with root cause assessments for all variations against forecast.Provide coaching to Team Leaders (as applicable) while ensuring front line receive a twice monthly performance review.Prioritize daily workflow in a manner that beats Cycle Time targets and Vehicle Compliance goals.Establish capacity requirements and maintains the headcount required to manage forecasted volumes.Client Management
Drive customer satisfaction by exceeding consistent client experience verified by NPS score.Partner with cross-functional teams and clients to manage and exceed customer expectations.Maintain a reputation for reliability by ensuring status updates on client requests are provided regularly and timely.Financial Management
Maintain OPEX within established budget.Forecast monthly Revenue at the charge code level and reconcile with actuals at month end.Requirements
Preference given to candidates with a background in Title and Registration or Motor vehicle Administration.Bachelor's degree in operations management, business administration or 3 - 5 years of equivalent experience with at least 1-2 years of direct people management experience.Management/planning skills to manage staff and complete projects within established timeframes.Ability to operate in a rapidly changing environment with a sense of urgency, and to develop and deploy changes to positively impact service delivery.High degree of initiative and flexibility. Ability to lead through changes to the work environment volume, business processes, systems and other changes.Excellent interpersonal skills. Must be able to successfully interact at multiple levels in the organization.Strong business acumen and ability to understand financial outcomes.Demonstrate project management and organizational skills. Must be able to effectively lead and coordinate cross-functional teams to deliver desired results in the time frame required. Must be able to evaluate and effectively prioritize several projects independently. Effective delegation skills, utilizing the talents of the team while maintaining an appropriate level of control and responsibility.*Internally, this role will be known as "Manager, Title Management"What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.Pay transparency NondiscriminationKnow Your Rights: Workplace discrimination is illegal
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