East Coast Facilities Inc.
Operations Manager
East Coast Facilities Inc., Baltimore, Maryland, United States, 21276
Major Areas of FocusThe Operations Manager (OPM) oversees all operations, middle managers, personnel, and equipment under the supervision of the Director of Operations (DOO). The OPM is responsible for the master schedule and ensures effective communication with the operations and sales teams.
Manages and supports service delivery and fulfillment operations
Supports sales team with proactive communication and updates
Oversees fleet supervisor, fleet maintenance, and repairs for assigned Service Center and Satellites if applicable
Oversees purchasing for materials, sub-contractors, and fleet repair and maintenance needs
Focuses on exterior services such as landscape management and facility repair and maintenance services
Reports to Director of Operations (DOO)
Essential Duties and ResponsibilitiesOperations
Keeps master scheduling tools updated (i.e., Default Schedules, Calendars, SPS)
Updates Omnia’s fleet and local item library with current data
Manages Omnia’s fulfillment systems and production calendars
Coordinates master schedules and provides operational schedules to Account Executives and Project Managers
Ensures fleet needs are aligned with production requirements and communicates needs to the DOO
Manages designated Fleet Supervisor and all repair and maintenance needs of assigned fleet
Manages fleet inventory systems
Manages designated 5s Leader
Manages all Field Supervisors and Production Managers
Creates incident reports and compiles information per policy for accidents or close calls
Drives ECF Egress and ECF Ingress standards
Financial
Responsible for purchasing goods, services, and materials in line with job budget; superior manager must approve overages
Completes all appropriate internal documentation related to purchasing procedures
Manages job budget of hours and materials with Production Managers and Field Supervisors
Approves expense reports weekly for subordinates
Approves payroll weekly for field staff
Approves purchasing requisitions weekly for subordinates
May assist in AR matters if directed by DOO
Client Management
Coordinates with project clients and designated Account Executive to ensure high customer satisfaction
Participates in customer service-related activities at the direction of the DOO or corporate office staff
Human Resources
Participates in recruiting, hiring, and development of team members
Ensures that all new hires complete orientation per policy
Follows company policies and ensures compliance with safety and quality guidelines
Takes the lead in maintaining adequate staff to meet production needs
Administers appropriate disciplinary protocols for subordinates
Responsible for uniforms and assigned company tools and equipment for subordinates
Sales & Quality Assurance
Supports Account Executives and Project Managers with estimating processes and proposal development
Seeks and obtains referrals for additional work opportunities
Manages post-sale quality control and maintains quality and warranty programs
Image Control
Ensures fleet, personnel uniforms, facility cleanliness, and job sites meet corporate professional image standards
Conducts training on etiquette, behavior, and professional standards for all subordinates
Ensures personnel observe safety standards during work hours and at job sites
Language SkillsEmployees are required to use written and oral communication skills, read and interpret data, and interact with others encountered in the course of work. Proficiency in English is required.
Physical DemandsThe employee frequently is required to stand, walk, and sit. The employee may occasionally lift and/or move up to 60 pounds and must have specific vision abilities required by this job.
Work EnvironmentThe employee is occasionally exposed to wet/humid conditions, moving mechanical parts, and outside weather conditions.
Travel & DevelopmentTravel throughout the market served by the Allentown Service Center may be required for training purposes.
SecurityThe employee must pass security background checks and hold a valid driver’s license free of points from traffic violations or accidents.
The above statements describe the general nature and level of work performed by individuals in this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required of employees in this job family series.
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Manages and supports service delivery and fulfillment operations
Supports sales team with proactive communication and updates
Oversees fleet supervisor, fleet maintenance, and repairs for assigned Service Center and Satellites if applicable
Oversees purchasing for materials, sub-contractors, and fleet repair and maintenance needs
Focuses on exterior services such as landscape management and facility repair and maintenance services
Reports to Director of Operations (DOO)
Essential Duties and ResponsibilitiesOperations
Keeps master scheduling tools updated (i.e., Default Schedules, Calendars, SPS)
Updates Omnia’s fleet and local item library with current data
Manages Omnia’s fulfillment systems and production calendars
Coordinates master schedules and provides operational schedules to Account Executives and Project Managers
Ensures fleet needs are aligned with production requirements and communicates needs to the DOO
Manages designated Fleet Supervisor and all repair and maintenance needs of assigned fleet
Manages fleet inventory systems
Manages designated 5s Leader
Manages all Field Supervisors and Production Managers
Creates incident reports and compiles information per policy for accidents or close calls
Drives ECF Egress and ECF Ingress standards
Financial
Responsible for purchasing goods, services, and materials in line with job budget; superior manager must approve overages
Completes all appropriate internal documentation related to purchasing procedures
Manages job budget of hours and materials with Production Managers and Field Supervisors
Approves expense reports weekly for subordinates
Approves payroll weekly for field staff
Approves purchasing requisitions weekly for subordinates
May assist in AR matters if directed by DOO
Client Management
Coordinates with project clients and designated Account Executive to ensure high customer satisfaction
Participates in customer service-related activities at the direction of the DOO or corporate office staff
Human Resources
Participates in recruiting, hiring, and development of team members
Ensures that all new hires complete orientation per policy
Follows company policies and ensures compliance with safety and quality guidelines
Takes the lead in maintaining adequate staff to meet production needs
Administers appropriate disciplinary protocols for subordinates
Responsible for uniforms and assigned company tools and equipment for subordinates
Sales & Quality Assurance
Supports Account Executives and Project Managers with estimating processes and proposal development
Seeks and obtains referrals for additional work opportunities
Manages post-sale quality control and maintains quality and warranty programs
Image Control
Ensures fleet, personnel uniforms, facility cleanliness, and job sites meet corporate professional image standards
Conducts training on etiquette, behavior, and professional standards for all subordinates
Ensures personnel observe safety standards during work hours and at job sites
Language SkillsEmployees are required to use written and oral communication skills, read and interpret data, and interact with others encountered in the course of work. Proficiency in English is required.
Physical DemandsThe employee frequently is required to stand, walk, and sit. The employee may occasionally lift and/or move up to 60 pounds and must have specific vision abilities required by this job.
Work EnvironmentThe employee is occasionally exposed to wet/humid conditions, moving mechanical parts, and outside weather conditions.
Travel & DevelopmentTravel throughout the market served by the Allentown Service Center may be required for training purposes.
SecurityThe employee must pass security background checks and hold a valid driver’s license free of points from traffic violations or accidents.
The above statements describe the general nature and level of work performed by individuals in this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required of employees in this job family series.
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