East Coast Facilities, Inc.
Operations Manager
East Coast Facilities, Inc., Baltimore, Maryland, United States, 21276
Major Areas of FocusThe Operations Manager (OPM) is like a quarterback who directs all the players on the field. He is under the supervision of the Director of Operations who ultimately calls the plays. He keeps the team moving down the field because he oversees all of the operations, middle managers, personnel, and equipment. He is responsible for the master schedule. He is the hub, and everyone else is a spoke. The operations manager works hard to be a good communicator to the operations team and sales team.Key Responsibilities
Manages and supports service delivery and fulfillment operationsSupports sales team with proactive communication and updatesOversees fleet supervisor, fleet maintenance, and repairs for assigned Service Center and Satellites if applicableOversees purchasing for materials, sub-contractors, and fleet repair and maintenance needsThe role will focus on exterior services such as landscape management, facility repair and maintenance services, and similarReports to Director of Operations (DOO)Essential Duties and Responsibilities
Operations
Keeps master scheduling tools updated at all times. (i.e., Default Schedules, Calendars, SPS)Updates Omnia’s fleet and local item library with current dataManages Omnia’s fulfillment systems and production calendarsCoordinates master schedules and provides operational schedules to Account Executives and Project ManagersEnsures fleet needs are level-set against production requirements, and communicates fleet needs to the DOOManages designated Fleet Supervisor and all repair and maintenance needs of assigned fleetManages fleet inventory systemsManages designated 5s LeaderManages all Field Supervisors and Production ManagersCreates incident reports and compiles information per policy for accidents, or close callsDrives the ECF Egress and ECF Ingress standardsFinancial
Responsible for purchasing goods, services, and materials in line with job budget; superior manager must approve overagesCompletes all appropriate internal documentation related to purchasing proceduresManages job budget of hours and materials, with Production Managers and Field Supervisors to ensure budget is metApproves expense reports weekly for subordinatesApproves payroll weekly for field staffApproves purchasing requisitions weekly for subordinatesMay assist in AR matters if directed by DOOClient Management
Coordinates with the project(s) client(s) and the designated Account Executive to ensure customer satisfaction is at its highest possible level, before, during, and after the delivery of a completed project/scope.Participates in customer service-related activities at the direction of the DOO or corporate office staffHuman Resources
Participates in recruiting, the hiring process, and the development of team membersEnsures that all new hires complete orientation per policyFollows company policies and ensures that team members are obeying all safety, quality, and excellence rules and guidelinesTakes the lead in maintaining adequate staff to meet the needs of productionFollows and administers appropriate disciplinary protocols that are applicable to subordinatesResponsible for all uniforms and assigned company purchased tools and equipment to subordinatesSales & Quality Assurance
Supports Account Executives and Project Managers with estimating processes and developing proposals for new and existing clientsSeeks and obtains referrals for additional work opportunitiesManages post-sale quality control. Establishes and maintains strict programs that manage quality and warranty programsImage Control
Ensures assigned fleet, personnel uniforms & grooming, facility cleanliness, and job sites, meet our corporate standards of professional imageConducts etiquette, behavior, and professional standards training to all subordinatesEnsures that all personnel are observing safety standards during working hours, at job sites, in public places, in transit, and at branch facilities, and such standards are clearly seen by the publicLanguage Skills
While performing duties, employees are regularly required to use written and oral communication skills; may read and interpret data, information, and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work. Proficiency in English is required.Physical Demands
The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Long working hours are required for an emergency, urgent response, or winter weather storm management operations.Work Environment
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.Travel & Development
Travel throughout the market served by the Allentown Service Center, from time to time for purposes of training, the employee may be required to travel to other offices of ECF.Security
The employee may not use illicit drugs or prescribed pharmaceuticals that will impact their ability to safely carry out their job during their employment with ECF. ECF operates in several high-security environments which require individuals who can pass security background checks. The employee is required to be able to pass security background checks to fulfill their role. The employee is to have and hold a valid driver’s license free of points from traffic violations and or accidents.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required of employees in this job family series.
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Manages and supports service delivery and fulfillment operationsSupports sales team with proactive communication and updatesOversees fleet supervisor, fleet maintenance, and repairs for assigned Service Center and Satellites if applicableOversees purchasing for materials, sub-contractors, and fleet repair and maintenance needsThe role will focus on exterior services such as landscape management, facility repair and maintenance services, and similarReports to Director of Operations (DOO)Essential Duties and Responsibilities
Operations
Keeps master scheduling tools updated at all times. (i.e., Default Schedules, Calendars, SPS)Updates Omnia’s fleet and local item library with current dataManages Omnia’s fulfillment systems and production calendarsCoordinates master schedules and provides operational schedules to Account Executives and Project ManagersEnsures fleet needs are level-set against production requirements, and communicates fleet needs to the DOOManages designated Fleet Supervisor and all repair and maintenance needs of assigned fleetManages fleet inventory systemsManages designated 5s LeaderManages all Field Supervisors and Production ManagersCreates incident reports and compiles information per policy for accidents, or close callsDrives the ECF Egress and ECF Ingress standardsFinancial
Responsible for purchasing goods, services, and materials in line with job budget; superior manager must approve overagesCompletes all appropriate internal documentation related to purchasing proceduresManages job budget of hours and materials, with Production Managers and Field Supervisors to ensure budget is metApproves expense reports weekly for subordinatesApproves payroll weekly for field staffApproves purchasing requisitions weekly for subordinatesMay assist in AR matters if directed by DOOClient Management
Coordinates with the project(s) client(s) and the designated Account Executive to ensure customer satisfaction is at its highest possible level, before, during, and after the delivery of a completed project/scope.Participates in customer service-related activities at the direction of the DOO or corporate office staffHuman Resources
Participates in recruiting, the hiring process, and the development of team membersEnsures that all new hires complete orientation per policyFollows company policies and ensures that team members are obeying all safety, quality, and excellence rules and guidelinesTakes the lead in maintaining adequate staff to meet the needs of productionFollows and administers appropriate disciplinary protocols that are applicable to subordinatesResponsible for all uniforms and assigned company purchased tools and equipment to subordinatesSales & Quality Assurance
Supports Account Executives and Project Managers with estimating processes and developing proposals for new and existing clientsSeeks and obtains referrals for additional work opportunitiesManages post-sale quality control. Establishes and maintains strict programs that manage quality and warranty programsImage Control
Ensures assigned fleet, personnel uniforms & grooming, facility cleanliness, and job sites, meet our corporate standards of professional imageConducts etiquette, behavior, and professional standards training to all subordinatesEnsures that all personnel are observing safety standards during working hours, at job sites, in public places, in transit, and at branch facilities, and such standards are clearly seen by the publicLanguage Skills
While performing duties, employees are regularly required to use written and oral communication skills; may read and interpret data, information, and documents; observe and respond to people and situations; learn and apply new information or skills; work under deadlines; and interact with others encountered in the course of work. Proficiency in English is required.Physical Demands
The employee frequently is required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Long working hours are required for an emergency, urgent response, or winter weather storm management operations.Work Environment
While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate.Travel & Development
Travel throughout the market served by the Allentown Service Center, from time to time for purposes of training, the employee may be required to travel to other offices of ECF.Security
The employee may not use illicit drugs or prescribed pharmaceuticals that will impact their ability to safely carry out their job during their employment with ECF. ECF operates in several high-security environments which require individuals who can pass security background checks. The employee is required to be able to pass security background checks to fulfill their role. The employee is to have and hold a valid driver’s license free of points from traffic violations and or accidents.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job family chart. They are not intended to be a comprehensive list of all responsibilities, duties, and skills required of employees in this job family series.
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