TTEC
Temporary Team Lead - Remote
TTEC, Montgomery, Alabama, United States, 36136
TTEC Temporary Team Lead - Remote Montgomery, Alabama Apply Now
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Temporary Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!What You’ll DoMotivate your team to ensure they meet both TTEC and client metric performance goals.Answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience.Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.What You Bring to the RoleAssociate degree, technical school, or equivalent work experience.Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.Utilize time management skills and manage priority tasks.Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.Customer-focused mindset.Comfortable with computer systems.What You Can ExpectSupportive of your career and professional development.An inclusive culture and community-minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values.Ask us about our paid time off (PTO) and wellness and healthcare benefits.The anticipated range is $20-$22 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Visit
here
for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#J-18808-Ljbffr
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Temporary Team Lead working remotely in the United States, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all!What You’ll DoMotivate your team to ensure they meet both TTEC and client metric performance goals.Answer associates' questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience.Coach associates to ensure the achievement of company and client goals while addressing employee-related issues and coordinating training on new or revised information relating to services, products, or processes of projects.Manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team, processing payroll, and other administrative tasks.Motivate and mentor your team by providing constant coaching and feedback, celebrating successes with recognition, and having those difficult conversations when needed.Utilize numerous TTEC and client tools and applications throughout your day to accomplish required tasks. Troubleshoot technology issues and support outage processes.Impact the financial health of our company as you lead with compassion, help retain our most valuable assets, our employees, and influence other drivers including absenteeism and occupancy.What You Bring to the RoleAssociate degree, technical school, or equivalent work experience.Promote a performance-driven culture and always work towards reaching for amazing, mentor and inspire others.Utilize time management skills and manage priority tasks.Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks.Customer-focused mindset.Comfortable with computer systems.What You Can ExpectSupportive of your career and professional development.An inclusive culture and community-minded organization where giving back is encouraged.A global team of curious lifelong learners guided by our company values.Ask us about our paid time off (PTO) and wellness and healthcare benefits.The anticipated range is $20-$22 hourly. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels. Visit
here
for more information.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#J-18808-Ljbffr