Otis Elevator Co.
Otis ONE Global Product Manager, Customer Experience
Otis Elevator Co., Farmington, Connecticut, us, 06030
Date Posted:
2023-11-08Country:
United States of AmericaLocation:
OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA
Otis ONE is our IoT solution that connects elevators to cloud ecosystem to deliver a seamless passenger, customer, mechanic, and expert experience. The Otis ONE Global Product Manager, Customer Experience is responsible for managing the Otis ONE customer application requirements to improve Otis ONE customer engagement. Applications include customer portal (browser based and mobile responsive experience), developer’s portal, eView content management system and emergency personnel application. The Product Manager will work closely with passenger experience and key accounts product owners to ensure appropriate application convergence roadmap for improved service experience from passenger to building manager to owner.
Key Responsibilities
Play a hands-on role in product planning, delivery and marketing throughout the product lifecycle from concept, to delivery, to end-of-life.Define clear product vision while keeping up to date on all developments essential to achieving our desired outcomes.Champion and adhere to the product development process, ensuring that all products are developed according to established guidelines and standards.Support MPM process with cross functional teams to determine product & systems development roadmap.Lead in program charter creation, scope definition, commercialization of products, requirements development, risk management, schedule development, and communications planning.Prepare for release plan by conducting product requirement gathering & prioritization, ensuring release readiness according to roadmap.Support the product and feature development including testing capabilities.Create and present on findings, defects, improvements, statuses, and risk management.Identify opportunities for differentiation and innovation through competitive analysis enabling more strategic decision making.Develop and set product pricing and promotion strategies.
Requirements
Bachelor’s degree with 10+ years of experience or MA/MS degree with 8+ years of experience.Strong program management skills, proven ability to lead and manage complex projects involving a cross functional team.Ability to define strategic roadmaps, build execution plans and drive initiatives in a multi-cultural environment.Excellent communication and organizational skills to collect requirements and prioritize them based on internal customers feedback and market/technological knowledge.Confidence representing the product team to internal customers and stakeholders, including presenting to large audiences.A passion to create impactful user experiences.Creative and resourceful approach to solving problems.Strong business acumen and excellent problem-solving skills to resolve operational challenges.Excellent customer relationship management skills, ability to work in a highly team-oriented and dynamic environment.Good written and verbal communication skills, with strong presentation aptitude.Proficient in Microsoft Office such as Word, PowerPoint and Excel.
Apply today to join us and build what’s next!If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.Privacy Policy and Terms:
Click on this link to read the Policy and Terms
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2023-11-08Country:
United States of AmericaLocation:
OT999: 1CP - Farmington, CT One Carrier Place, Farmington, CT, 06032 USA
Otis ONE is our IoT solution that connects elevators to cloud ecosystem to deliver a seamless passenger, customer, mechanic, and expert experience. The Otis ONE Global Product Manager, Customer Experience is responsible for managing the Otis ONE customer application requirements to improve Otis ONE customer engagement. Applications include customer portal (browser based and mobile responsive experience), developer’s portal, eView content management system and emergency personnel application. The Product Manager will work closely with passenger experience and key accounts product owners to ensure appropriate application convergence roadmap for improved service experience from passenger to building manager to owner.
Key Responsibilities
Play a hands-on role in product planning, delivery and marketing throughout the product lifecycle from concept, to delivery, to end-of-life.Define clear product vision while keeping up to date on all developments essential to achieving our desired outcomes.Champion and adhere to the product development process, ensuring that all products are developed according to established guidelines and standards.Support MPM process with cross functional teams to determine product & systems development roadmap.Lead in program charter creation, scope definition, commercialization of products, requirements development, risk management, schedule development, and communications planning.Prepare for release plan by conducting product requirement gathering & prioritization, ensuring release readiness according to roadmap.Support the product and feature development including testing capabilities.Create and present on findings, defects, improvements, statuses, and risk management.Identify opportunities for differentiation and innovation through competitive analysis enabling more strategic decision making.Develop and set product pricing and promotion strategies.
Requirements
Bachelor’s degree with 10+ years of experience or MA/MS degree with 8+ years of experience.Strong program management skills, proven ability to lead and manage complex projects involving a cross functional team.Ability to define strategic roadmaps, build execution plans and drive initiatives in a multi-cultural environment.Excellent communication and organizational skills to collect requirements and prioritize them based on internal customers feedback and market/technological knowledge.Confidence representing the product team to internal customers and stakeholders, including presenting to large audiences.A passion to create impactful user experiences.Creative and resourceful approach to solving problems.Strong business acumen and excellent problem-solving skills to resolve operational challenges.Excellent customer relationship management skills, ability to work in a highly team-oriented and dynamic environment.Good written and verbal communication skills, with strong presentation aptitude.Proficient in Microsoft Office such as Word, PowerPoint and Excel.
Apply today to join us and build what’s next!If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.Become a part of the Otis team and help us #Buildwhatsnext!Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.Privacy Policy and Terms:
Click on this link to read the Policy and Terms
#J-18808-Ljbffr