Esri
Sr. Business Analyst- Salesforce
Esri, Redlands, California, us, 92375
You’re invited to join our dedicated team of Salesforce professionals, pushing the envelope to provide Esri with industry-leading Salesforce solutions! You get excited about making connections that enable others to work smarter. You know that by analyzing how work occurs in our organization, teams are enabled to manage processes in more sophisticated ways. You’ll contribute to new features and capabilities, boosting the efficiency of our sales and other CRM users using Experience Cloud, CPQ, CLM, and other Salesforce and App Exchange products. Be part of the team that manages our global instance of Salesforce, supporting over 5,000 sales and service users in 100 countries.Responsibilities
Elicit business requirements using a variety of methods to support business analysis and solution developmentPerform hands-on configuration of Sales Cloud, Experience Cloud, and other Salesforce and App Exchange productsSupport, coordinate, write test scripts, and provide testing in all stages of SDLC (Unit, Integration, Testing, and UAT)Identify essential components in a solution design, distinguishing them from optional or nice-to-have elementsCollaborate with product owners and stakeholders to prepare or groom user stories as part of an Agile scrum teamProactively communicate and collaborate with clients and technical teams to prioritize requirements, propose potential solutions, identify quick fixes or workarounds, and develop model business processesGenerate and update analysis artifacts and deliverables to capture business and technical requirements, including use cases, business rules, and business process modelsDrive and challenge IST and business colleagues to optimize designs and work productsCollaborate on weekly production deploys and post-production supportRequirements
5+ years of experience between Salesforce configuration and business analysisBusiness analysis skills to identify technical and process optimization optionsHands-on configuration experience such as flows, validations LEX record pages, and formula fieldsA firm grasp of the Salesforce security & sharing model (OWD, role hierarchy, profiles, permission sets, sharing rules, public groups)Understand object architecture and relationship model principles such as parent/child, master-detail/lookup/junction relationshipsKnowledge of SOQL, SQL or similar database query languagesAbility to effectively prioritize and execute your workAdept at conducting research into application and process related issues; knowing when to ask for help or escalate an issueExceptional communication skills, both verbal and written, to effectively drive consensus and collaborate with clients, team members, and managementProficient in effectively present solutions in a demo or peer review setting, explaining the business need, talking through your solution, and answering technical questionsExperience in agile application development and support, enabling effective collaboration within a scrum teamBachelor's in Business, Information Systems, Computer Science, or a related STEM fieldRecommended Qualifications
Salesforce Sales Cloud configuration experience in a high-tech environmentExperience with API management, middleware (Mulesoft), and other integration technologiesExperience with Flosum CICDMaster’s in Business, Information Systems, Computer Science, or a related STEM fieldTotal Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.A reasonable estimate of the base salary range is $72,800 - $135,200 USDAbout Esri
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Esri Privacy: Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
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Elicit business requirements using a variety of methods to support business analysis and solution developmentPerform hands-on configuration of Sales Cloud, Experience Cloud, and other Salesforce and App Exchange productsSupport, coordinate, write test scripts, and provide testing in all stages of SDLC (Unit, Integration, Testing, and UAT)Identify essential components in a solution design, distinguishing them from optional or nice-to-have elementsCollaborate with product owners and stakeholders to prepare or groom user stories as part of an Agile scrum teamProactively communicate and collaborate with clients and technical teams to prioritize requirements, propose potential solutions, identify quick fixes or workarounds, and develop model business processesGenerate and update analysis artifacts and deliverables to capture business and technical requirements, including use cases, business rules, and business process modelsDrive and challenge IST and business colleagues to optimize designs and work productsCollaborate on weekly production deploys and post-production supportRequirements
5+ years of experience between Salesforce configuration and business analysisBusiness analysis skills to identify technical and process optimization optionsHands-on configuration experience such as flows, validations LEX record pages, and formula fieldsA firm grasp of the Salesforce security & sharing model (OWD, role hierarchy, profiles, permission sets, sharing rules, public groups)Understand object architecture and relationship model principles such as parent/child, master-detail/lookup/junction relationshipsKnowledge of SOQL, SQL or similar database query languagesAbility to effectively prioritize and execute your workAdept at conducting research into application and process related issues; knowing when to ask for help or escalate an issueExceptional communication skills, both verbal and written, to effectively drive consensus and collaborate with clients, team members, and managementProficient in effectively present solutions in a demo or peer review setting, explaining the business need, talking through your solution, and answering technical questionsExperience in agile application development and support, enabling effective collaboration within a scrum teamBachelor's in Business, Information Systems, Computer Science, or a related STEM fieldRecommended Qualifications
Salesforce Sales Cloud configuration experience in a high-tech environmentExperience with API management, middleware (Mulesoft), and other integration technologiesExperience with Flosum CICDMaster’s in Business, Information Systems, Computer Science, or a related STEM fieldTotal Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.A reasonable estimate of the base salary range is $72,800 - $135,200 USDAbout Esri
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Esri Privacy: Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
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