Highgate Hotels, LP
Housekeeping Coordinator
Highgate Hotels, LP, Miami, Florida, us, 33222
Housekeeping CoordinatorRequisition ID:
2024-56958
Category:
Housekeeping
Job Location:
US-FL-Miami
Property:
The Elser Hotel & Residences
Compensation Type:
Hourly
Company OverviewHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
LocationThe Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space.
OverviewThe Housekeeping Coordinator is responsible for administering and coordinating housekeeping functions in the housekeeping office and serving as housekeeping receptionist.
Responsibilities
Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
Prints all required reports daily to make up room attendant assignments according to established productivity standards ensuring that all special requests are completed.
Answers telephone and all communication device monitoring, and acting on each request as appropriate and dispatching appropriate personnel.
Must maintain constant communication with other departments.
Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms filling out PM report as necessary and getting supervisor approval.
Maintain "Lost and Found" procedures and policies according to standards.
Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment.
Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery.
Records housekeeping attendance daily.
Issues keys and maintains key control system.
Utilize and master all necessary rooms systems that impact the housekeeping operation.
Assist with payroll, scheduling, incentive tracking and administrative tasks as necessary.
Complete maintenance requests daily for all maintenance issues reported. Log and track completion.
Coordinate and execute housekeeping training programs.
Identify and analyze positive and negative trends influencing the Housekeeping metrics and guest satisfaction.
Establish excellent communication practices between all departments in the hotel with the Housekeeping department.
Provide support to Housekeeping management and line-level functions as requested by the Housekeeping management team.
Ensure overall guest satisfaction.
Qualifications
High School diploma or equivalent required.
Two or three years of progressive experience in a hotel or related field preferred.
College course work in related field helpful.
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2024-56958
Category:
Housekeeping
Job Location:
US-FL-Miami
Property:
The Elser Hotel & Residences
Compensation Type:
Hourly
Company OverviewHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.
LocationThe Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space.
OverviewThe Housekeeping Coordinator is responsible for administering and coordinating housekeeping functions in the housekeeping office and serving as housekeeping receptionist.
Responsibilities
Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and fellow employees.
Prints all required reports daily to make up room attendant assignments according to established productivity standards ensuring that all special requests are completed.
Answers telephone and all communication device monitoring, and acting on each request as appropriate and dispatching appropriate personnel.
Must maintain constant communication with other departments.
Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms filling out PM report as necessary and getting supervisor approval.
Maintain "Lost and Found" procedures and policies according to standards.
Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment.
Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery.
Records housekeeping attendance daily.
Issues keys and maintains key control system.
Utilize and master all necessary rooms systems that impact the housekeeping operation.
Assist with payroll, scheduling, incentive tracking and administrative tasks as necessary.
Complete maintenance requests daily for all maintenance issues reported. Log and track completion.
Coordinate and execute housekeeping training programs.
Identify and analyze positive and negative trends influencing the Housekeeping metrics and guest satisfaction.
Establish excellent communication practices between all departments in the hotel with the Housekeeping department.
Provide support to Housekeeping management and line-level functions as requested by the Housekeeping management team.
Ensure overall guest satisfaction.
Qualifications
High School diploma or equivalent required.
Two or three years of progressive experience in a hotel or related field preferred.
College course work in related field helpful.
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