Highgate Hotels, LP
Rooms Controller
Highgate Hotels, LP, Miami, Florida, us, 33222
Rooms ControllerRequisition ID:
2024-57814
Category:
Front Office Operations
Job Location:
US-FL-Miami
Property:
The Elser Hotel & Residences
Compensation Type:
Hourly
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Location:
The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space.
OverviewThe Rooms Controller is responsible for assisting in management of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
Responsibilities
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's.
Assist in preparing and conducting all Rooms Division interviews and follow hiring procedures according to Highgate Hotel SOP's.
Develop employee morale and ensure training of Rooms Division personnel.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all Highgate Hotel policies and house rules.
Ensure sign off of all Service Standards by Position competencies for Rooms division managers.
Monitor oversold dates to ensure the maximization of rooms revenue.
Tour Rooms operating departments daily, greeting employees and soliciting feedback.
Ensure compliance to Standard of the Week training.
Analyze rate variance, monitor credit report and maintain close observation of daily house count.
Attend daily and monthly Rooms Merchandizing meetings.
Assist in completing the monthly reforecast.
Monitor and support the corporate Guest Recognition Program.
Monitor expenses to ensure expense control and maximize profit.
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
Attend weekly Rooms Division meeting.
Perform Rooms Managers' performance reviews according to Highgate Hotel SOP.
Monitor labor expenses through schedule approval process and ensure budgeted productivity.
Prepare department heads for succession through development of their need areas.
Operate all aspects of the Front Office computer system.
Assist in preparation of revenue and occupancy forecasting.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure overall guest satisfaction.
Qualifications
At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
Previous supervisory experience required.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Perform other duties as requested by management.
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2024-57814
Category:
Front Office Operations
Job Location:
US-FL-Miami
Property:
The Elser Hotel & Residences
Compensation Type:
Hourly
Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
Location:
The Elser Hotel & Residences is a 49-story luxury condominium hotel located in Downtown Miami. The newly completed tower offers 646 fully furnished rooms/residences, over 19,000 square feet of curated amenities and 5,000 square feet of prime retail space.
OverviewThe Rooms Controller is responsible for assisting in management of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
Responsibilities
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's.
Assist in preparing and conducting all Rooms Division interviews and follow hiring procedures according to Highgate Hotel SOP's.
Develop employee morale and ensure training of Rooms Division personnel.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Ensure implementation of all Highgate Hotel policies and house rules.
Ensure sign off of all Service Standards by Position competencies for Rooms division managers.
Monitor oversold dates to ensure the maximization of rooms revenue.
Tour Rooms operating departments daily, greeting employees and soliciting feedback.
Ensure compliance to Standard of the Week training.
Analyze rate variance, monitor credit report and maintain close observation of daily house count.
Attend daily and monthly Rooms Merchandizing meetings.
Assist in completing the monthly reforecast.
Monitor and support the corporate Guest Recognition Program.
Monitor expenses to ensure expense control and maximize profit.
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
Attend weekly Rooms Division meeting.
Perform Rooms Managers' performance reviews according to Highgate Hotel SOP.
Monitor labor expenses through schedule approval process and ensure budgeted productivity.
Prepare department heads for succession through development of their need areas.
Operate all aspects of the Front Office computer system.
Assist in preparation of revenue and occupancy forecasting.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure overall guest satisfaction.
Qualifications
At least 5 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience.
Previous supervisory experience required.
Must be proficient in Windows, Company approved spreadsheets and word processing.
Long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to effectively communicate both verbally and written, with all level of employees and guests.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Perform other duties as requested by management.
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