Tapestry, Inc.
Lead Supervisor I
Tapestry, Inc., Indiana, Pennsylvania, us, 15705
CoachEdinburgh, IN, USCoach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit
Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity.Job Description
The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, representing Coach at its highest standard. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store's environment.Responsibilities
Sales
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.Endorses, models, and develops the team to deliver Coach’s Selling and Service expectations.Enforces sales strategies, initiatives, and growth across all categories.Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.Maximizes floor supervisor role to deliver strong metrics through team selling and selling to multiple customers.Holds sales team accountable for personal sales.Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.Builds credibility and trust with the team and customers, serving as a personal fashion advisor to deliver business results.Creates positive impressions with store team and customers by bringing the best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s Guide to Style.Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.Tailors approach by reading cues and is sensitive to customer and team’s needs.Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager when appropriate.Develops both self and individual product knowledge skills and remains aware of current collections.Understands the positive sales impact staffing has on the business and recruits accordingly.Coaches, develops, and motivates the team on a daily, weekly, and monthly basis to meet goals and utilizes Company tools.Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development.Regularly provides feedback to others; coaches performance to a higher standard; providing feedback to Store Manager(s) and Assistant Store Manager(s).Operations
Manages daily operational tasks according to Coach standards; switches gears based on the needs of the business both seamlessly and pro-actively.Demonstrates strong business acumen.Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor.Maintains interior and exterior upkeep of the building with partnership from the corporate office.Understands and uses all retail systems and reporting tools to make informed decisions.Adheres to all retail policies and procedures including POS and Operations procedures.Leverages Coach’s tools and technology to support relationship building and clienteling efforts.Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.Ensures all daily tasks are completed without negatively impacting service of Coach standards.Competencies
Drive for Results:
Can be counted on to exceed goals successfully; is consistently one of the top performers.Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers.Creativity:
Comes up with a lot of new and unique ideas.Interpersonal Savvy:
Relates well to all kinds of people; builds constructive and effective relationships.Learning on The Fly:
Learns quickly when facing new problems; open to change.Perseverance:
Pursues everything with energy, drive, and a need to finish.Dealing with Ambiguity:
Can effectively cope with change and handle risk and uncertainty.Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends accurately.Building Effective Teams:
Blends people into teams when needed; creates strong morale and spirit in the team.Managerial Courage:
Provides current, direct, complete, and actionable feedback to others.Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.Americans with Disabilities Act (ADA)Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
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Our People
page to learn more about Tapestry's commitment to equity, inclusion, and diversity.Job Description
The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes. This individual shows exemplary performance behaviors, representing Coach at its highest standard. They serve as a true utilitarian player, possessing the ability to adapt to all roles within the store's environment.Responsibilities
Sales
Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.Endorses, models, and develops the team to deliver Coach’s Selling and Service expectations.Enforces sales strategies, initiatives, and growth across all categories.Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.Maximizes floor supervisor role to deliver strong metrics through team selling and selling to multiple customers.Holds sales team accountable for personal sales.Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives.Builds credibility and trust with the team and customers, serving as a personal fashion advisor to deliver business results.Creates positive impressions with store team and customers by bringing the best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s Guide to Style.Acts as a brand ambassador in the local market/mall to drive brand loyalty and business.Tailors approach by reading cues and is sensitive to customer and team’s needs.Solution-oriented and forward-thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager when appropriate.Develops both self and individual product knowledge skills and remains aware of current collections.Understands the positive sales impact staffing has on the business and recruits accordingly.Coaches, develops, and motivates the team on a daily, weekly, and monthly basis to meet goals and utilizes Company tools.Welcomes feedback and adapts behaviors; creates short and long-term goals to achieve personal metrics and performance development.Regularly provides feedback to others; coaches performance to a higher standard; providing feedback to Store Manager(s) and Assistant Store Manager(s).Operations
Manages daily operational tasks according to Coach standards; switches gears based on the needs of the business both seamlessly and pro-actively.Demonstrates strong business acumen.Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor.Maintains interior and exterior upkeep of the building with partnership from the corporate office.Understands and uses all retail systems and reporting tools to make informed decisions.Adheres to all retail policies and procedures including POS and Operations procedures.Leverages Coach’s tools and technology to support relationship building and clienteling efforts.Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions.Ensures all daily tasks are completed without negatively impacting service of Coach standards.Competencies
Drive for Results:
Can be counted on to exceed goals successfully; is consistently one of the top performers.Customer Focus:
Dedicated to meeting the expectations and requirements of internal and external customers.Creativity:
Comes up with a lot of new and unique ideas.Interpersonal Savvy:
Relates well to all kinds of people; builds constructive and effective relationships.Learning on The Fly:
Learns quickly when facing new problems; open to change.Perseverance:
Pursues everything with energy, drive, and a need to finish.Dealing with Ambiguity:
Can effectively cope with change and handle risk and uncertainty.Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends accurately.Building Effective Teams:
Blends people into teams when needed; creates strong morale and spirit in the team.Managerial Courage:
Provides current, direct, complete, and actionable feedback to others.Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.Americans with Disabilities Act (ADA)Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.
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