Comerica Bank
Sales Enablement Governance Manager
Comerica Bank, Dallas, Texas, United States, 75215
Sales Enablement Governance ManagerThe Retail Sales Enablement Risk & Governance Manager is a critical role responsible for overseeing and managing the comprehensive framework that supports and coordinates the business' management and performance related to incentive plan management, compliance, risk management, sales reporting, validation of sales campaigns and sales discrepancies. This role will organize and establish governance structures that align to the company's overall objectives by serving as the single point of contact for various governance, operations, compliance and regulatory support initiatives representing Retail Sales and will ensure Retail Sales is fully connected to the various operational and risk areas of the bank. This role will also serve as a key stakeholder within the risk and operations area of the bank, partnering with the Retail Bank Market Operations Director, the Retail Bank Risk Assessment Director, and the various Business Unit Compliance Leaders.Position ResponsibilitiesIncentive Plan Management and Coordination:Partner with Business Director to develop and design a comprehensive incentive program and strategies aligned to the Retail Bank goals and strategies.Communicate with cross functional teams to ensure strong partnerships and smooth program execution.Identify and assess potential risks associated with incentive plans.Implement risk mitigation and controls as needed based on stakeholder feedback, behaviors, market research, data and risk review.
Design an incentive review process to include:Analyze program data to evaluate effectiveness of plans.Communicate program details to participants and leadership.Establish and reinforce governance framework.Ensure plans align to sales practice guidelines and behavior execution.Validate incentive payment and process.Validate campaigns.Maintain a continuous improvement mindset.Propose enhancements to existing programs.Stay informed about industry best practices and emerging risks related to incentive plan management.Support and identify coaching and training opportunities related to sales practices execution and banker behavior.Review partner feedback and data.Focus on continuous improvement of FLOD opportunities to execute.Partner with BRCO Lead to identify FLOD risk and sales practice identified issues.
Monitoring, Quality Assurance, Testing and Metrics:Collaborate with BRCO Lead and other Risk partners to institute monitoring and develop procedures in response to monitoring results.Develop and implement quality assurance procedures, determining appropriate quality targets to drive business objectives while mitigating risk; integrate into key business processes.
Reporting:Collaborate with BRCO Leads to determine the appropriate frequency and granularity of Sales Enablement Risk reporting related to normal business, including process management, incentive plans, and sales practices.Develop and implement reporting procedures, produce, and distribute risk reports and prepare custom reporting as needed.
Create a Formal Process for Risk Identification:Monitor the internal and external environment to identify changes in existing risks or new/emerging risks.Understand how to identify a material change and initiate the change management process.Execute risk assessment processes; partner with BRCO Lead for guidance, expertise and alignment with standard tools and methodologies.Partner with business executives to promote a safe and sound sales culture, mitigating risk.Participate in external and internal risk reviews with BRCO leader and execute communication based on findings.Update and refine outputs based on feedback.
Mitigation, Controls and Issue Management:Collaborate with BRCO lead and other Risk partners to identify and execute the appropriate risk management and remediation strategy.Mitigate risk by designing and implementing controls within business processes.Act as SME for Sales Enablement to explain and document critical business processes.Develop processes to document/systematize controls.Monitor performance of controls and address deficiencies.Develop, implement and report on action plans for identified issues; leverage results from monitoring processes to self-identify issues and initiate remediation.
Position Qualifications:
Bachelor's Degree from an Accredited University OR 4 Years of relevant experience7 Years Experience in Risk Management Compliance, Audit or related field in sales practices and associated incentive plans5 Years Experience in leading initiatives with multiple groups, executives and stakeholders5 Years Experience in using Risk Management software5 Years Experience in project management with ability to track progress, ensure alignment, and provide direction to executives and stakeholders3 Years Experience in Financial services industry OR knowledge of Line of Business products, services, and business processes PreferredWork Best Category:
Category C - Days in the office will either be designated days or will vary week to week from 2-5 daysHours:
8:00am - 5:00pm Monday - FridaySalary:
To Be Determined Based on Individual Experience#J-18808-Ljbffr
Design an incentive review process to include:Analyze program data to evaluate effectiveness of plans.Communicate program details to participants and leadership.Establish and reinforce governance framework.Ensure plans align to sales practice guidelines and behavior execution.Validate incentive payment and process.Validate campaigns.Maintain a continuous improvement mindset.Propose enhancements to existing programs.Stay informed about industry best practices and emerging risks related to incentive plan management.Support and identify coaching and training opportunities related to sales practices execution and banker behavior.Review partner feedback and data.Focus on continuous improvement of FLOD opportunities to execute.Partner with BRCO Lead to identify FLOD risk and sales practice identified issues.
Monitoring, Quality Assurance, Testing and Metrics:Collaborate with BRCO Lead and other Risk partners to institute monitoring and develop procedures in response to monitoring results.Develop and implement quality assurance procedures, determining appropriate quality targets to drive business objectives while mitigating risk; integrate into key business processes.
Reporting:Collaborate with BRCO Leads to determine the appropriate frequency and granularity of Sales Enablement Risk reporting related to normal business, including process management, incentive plans, and sales practices.Develop and implement reporting procedures, produce, and distribute risk reports and prepare custom reporting as needed.
Create a Formal Process for Risk Identification:Monitor the internal and external environment to identify changes in existing risks or new/emerging risks.Understand how to identify a material change and initiate the change management process.Execute risk assessment processes; partner with BRCO Lead for guidance, expertise and alignment with standard tools and methodologies.Partner with business executives to promote a safe and sound sales culture, mitigating risk.Participate in external and internal risk reviews with BRCO leader and execute communication based on findings.Update and refine outputs based on feedback.
Mitigation, Controls and Issue Management:Collaborate with BRCO lead and other Risk partners to identify and execute the appropriate risk management and remediation strategy.Mitigate risk by designing and implementing controls within business processes.Act as SME for Sales Enablement to explain and document critical business processes.Develop processes to document/systematize controls.Monitor performance of controls and address deficiencies.Develop, implement and report on action plans for identified issues; leverage results from monitoring processes to self-identify issues and initiate remediation.
Position Qualifications:
Bachelor's Degree from an Accredited University OR 4 Years of relevant experience7 Years Experience in Risk Management Compliance, Audit or related field in sales practices and associated incentive plans5 Years Experience in leading initiatives with multiple groups, executives and stakeholders5 Years Experience in using Risk Management software5 Years Experience in project management with ability to track progress, ensure alignment, and provide direction to executives and stakeholders3 Years Experience in Financial services industry OR knowledge of Line of Business products, services, and business processes PreferredWork Best Category:
Category C - Days in the office will either be designated days or will vary week to week from 2-5 daysHours:
8:00am - 5:00pm Monday - FridaySalary:
To Be Determined Based on Individual Experience#J-18808-Ljbffr