Customer Service Representative

ABC Imaging is a global Printing and Media company, providing One Stop Visual Solutions to the Fortune 500 Companies worldwide. Locations in USA, London, Dubai, and Shanghai.Job DescriptionWe are currently seeking a proactive and experienced Customer Service Representative who can become an integral member of the team.DUTIES AND RESPONSIBILITIES:Routinely check for incoming jobs from email, incoming bin, fax machine, and over the counter.Accurately code customer tickets in accordance with company prescribed guidelines.Address all client inquiries and concerns in a business-like and timely manner.Explain complexities and scheduling of each job before assigning jobs to operators.Contact clients with questions on incoming jobs regarding specifications, deadlines, and budgets.Double check correctness of information given on incoming correspondence.Log jobs out after they are completed and shipped out.Ensure that front desk is clean and organized at all times.Possess the ability to multi-task without losing focus.Provide front counter assistance to customers as needed.Responsible for answering incoming telephone calls.Maintain proper inventory of supplies.Provide back-up assistance to the production staff as needed.Responsible for other duties as assigned by Manager.QUALIFICATIONS:

Strong organizational skills and attention to detail.Experience with enhancing service offerings.Good knowledge of how to increase revenue.Experience with Prepress and offset.Solutions-focused - ability to solve problems efficiently.Ability to communicate effectively.Excellent Customer Service skills and experience.Proficiency with MS Office.Graphics Application skills and experience.InDesign, Illustrator, and Photoshop preferred.

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