Reporting Solutions Supervisor

Company DescriptionWe help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.About the RoleThe CMS Reporting Solutions Supervisor draws upon many talents to get the job done - excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Reporting Solutions Supervisor is to ensure internal processes are managed and optimized to ensure the client experience is unparalleled from onboarding to ongoing customer support.About the Day-to-Day Responsibilities of the RoleOversee general product support questions/inquiries and ensure timely resolution for clients.Own/support key accounts.Lead conversations with Sales and other stakeholders in preparation for client meetings and milestones (contract renewals, trainings, stewardship meetings, etc.)Manage Sr. Product Ops Specialists and Product Ops Specialists.Support Product Specialists with subject matter expertise, customer service, and coaching.Work with other Reporting Solutions Managers to ensure coordination of onboarding and holistic reporting activities.Lead product implementations, client trainings, etc. as needed.Monitor customer support metrics and optimize Salesforce usage across Operations team.Assist with maintenance and storage of product documentation.Assist with UAT for technical enhancements as needed.Identify and document solution deficiencies and recommend solutions.Examine and evaluate purpose and content of requests for data or reporting.Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.QualificationsAbout You and How You Can Excel in This RoleExperience with data analysis and manipulation using Excel (v look-up, pivot tables)Previous experience with insurance claims preferredWell organized and able to work independentlyAble to make decisions while considering client requirements, efficiency, and cost effectiveness.Excellent written and oral communication with internal team members and customersAbility to learn new concepts quickly~5% travel is requiredAt least 4 years of experience in a corporate office/customer facing environmentManagement experienceVerisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

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