Verisk
Reporting Solutions Supervisor
Verisk, Woburn, Massachusetts, us, 01813
Verisk Business: Casualty Solutions (ISOCP)Company Description
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job Description
About the RoleThe CMS Reporting Solutions Supervisor draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Reporting Solutions Supervisor is to ensure internal processes are managed and optimized to ensure the client experience is unparalleled from onboarding to ongoing customer support.About the Day-to-Day Responsibilities of the RoleOversee general product support questions/inquiries and ensure timely resolution for client.Own/support key accounts.Lead conversations with Sales and other stakeholders in preparation for client meetings and milestones (contract renewals, trainings, stewardship meetings, etc.)Manage Sr. Product Ops Specialists and Product Ops Specialists.Support Product Specialists with subject matter expertise, customer service, and coaching.Work with other Reporting Solutions Managers to ensure coordination of onboarding and holistic reporting activities.Lead product implementations, client trainings, etc. as needed.Monitor customer support metrics and optimize Salesforce usage across Operations team.Assist with maintenance and storage of product documentation.Assist with UAT for technical enhancements as needed.Identify and document solution deficiencies and recommend solutions.Examine and evaluate purpose and content of requests for data or reporting.Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.Qualifications
About You and How You Can Excel in This RoleExperience with data analysis and manipulation using Excel (v look-up, pivot tables)Previous experience with insurance claims preferredWell organized and able to work independentlyAble to make decisions while considering client requirements, efficiency, and cost effectiveness.Excellent written and oral communication with internal team members and customersAbility to learn new concepts quickly~5% travel is requiredAt least 4 years of experience in a corporate office/customer facing environmentAdditional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority.We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Verisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.Job Description
About the RoleThe CMS Reporting Solutions Supervisor draws upon many talents to get the job done – excellent communication skills, time and project management abilities, a customer-centric service approach, and analytical prowess are a must. The primary responsibility of a successful Reporting Solutions Supervisor is to ensure internal processes are managed and optimized to ensure the client experience is unparalleled from onboarding to ongoing customer support.About the Day-to-Day Responsibilities of the RoleOversee general product support questions/inquiries and ensure timely resolution for client.Own/support key accounts.Lead conversations with Sales and other stakeholders in preparation for client meetings and milestones (contract renewals, trainings, stewardship meetings, etc.)Manage Sr. Product Ops Specialists and Product Ops Specialists.Support Product Specialists with subject matter expertise, customer service, and coaching.Work with other Reporting Solutions Managers to ensure coordination of onboarding and holistic reporting activities.Lead product implementations, client trainings, etc. as needed.Monitor customer support metrics and optimize Salesforce usage across Operations team.Assist with maintenance and storage of product documentation.Assist with UAT for technical enhancements as needed.Identify and document solution deficiencies and recommend solutions.Examine and evaluate purpose and content of requests for data or reporting.Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions.Qualifications
About You and How You Can Excel in This RoleExperience with data analysis and manipulation using Excel (v look-up, pivot tables)Previous experience with insurance claims preferredWell organized and able to work independentlyAble to make decisions while considering client requirements, efficiency, and cost effectiveness.Excellent written and oral communication with internal team members and customersAbility to learn new concepts quickly~5% travel is requiredAt least 4 years of experience in a corporate office/customer facing environmentAdditional Information
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority.We’re 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.Verisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk’s minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
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