CVS Health
Provider Experience, Digital Solutions & Provider Operations Senior Manager, Str
CVS Health, Hartford, Connecticut, us, 06112
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary
The Provider Experience, Digital Solutions & Provider Operations organization works across multiple areas of the Enterprise and provides critical support for provider partners. The Strategic Planning and Support team plays a key role in implementing new initiatives and experiences, ultimately fostering successful adoption across the broader organization. The Senior Manager will work with business partners to effectively design, implement, monitor, and report progress on these interventions with the goal of enabling business transformation that promotes our providers ability to deliver high quality, accessible, and affordable care for our members.Responsibilities
Using key satisfaction data from providers and members to identify, prioritize, and evaluate the efficacy of solutions to streamline workflows & processes that improve the overall experience.Expanding emphasis on voice-of-the-customer opportunities to accelerate insights & progress across a broader portfolio of initiatives.May play a role in supporting the development & facilitation of key externally facing advisory or council functions with an emphasis on establishing and maintaining effective relationships, identifying and being responsive to established priorities, and supporting preparation for & execution of successful meetings and events.Monitoring the progress of established workgroups, identifying & resolving barriers, and providing ongoing project updates & summaries.Establishing contacts in diverse business areas to keep informed of new learnings, accelerate application of subject matter expertise, and drive impact to Provider Experience.Effectively communicating across and facilitating collaboration within and among teams, including developing communication vehicles (e.g., presentations, written updates).Using best practices in applying change management resources and tools; translating data and insights into prioritized activities for the organization.Leveraging strong project management skills to monitor implementation and achieve successful outcomes across multiple projects.Required Qualifications
6+ years’ experience in one or more of the following areas: provider relations and/or network operations, strategic partnership development, member experience.Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement.Ability to effectively interact with all levels of management.Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements.Ability to effectively translate complex business workflows & processes in plain language to promote awareness and understanding.Demonstrate a proactive collaborative approach to service delivery and have a strong customer focus.Conveys strong sense of urgency to drive issues to closure.Excellent verbal and written communication skills.Preferred Qualifications
Hybrid opportunity, commutable distance to an office location.Experience leading/facilitating external advisory groups & functions.Proven track record of process improvement and change management.Education
Bachelor’s degree preferred or relevant work experience.Pay Range
The typical pay range for this role is: $79,200.00 - $174,200.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits .We anticipate the application window for this opening will close on: 03/22/2024.CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through
ColleagueRelations@CVSHealth.com . If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
#J-18808-Ljbffr
The Provider Experience, Digital Solutions & Provider Operations organization works across multiple areas of the Enterprise and provides critical support for provider partners. The Strategic Planning and Support team plays a key role in implementing new initiatives and experiences, ultimately fostering successful adoption across the broader organization. The Senior Manager will work with business partners to effectively design, implement, monitor, and report progress on these interventions with the goal of enabling business transformation that promotes our providers ability to deliver high quality, accessible, and affordable care for our members.Responsibilities
Using key satisfaction data from providers and members to identify, prioritize, and evaluate the efficacy of solutions to streamline workflows & processes that improve the overall experience.Expanding emphasis on voice-of-the-customer opportunities to accelerate insights & progress across a broader portfolio of initiatives.May play a role in supporting the development & facilitation of key externally facing advisory or council functions with an emphasis on establishing and maintaining effective relationships, identifying and being responsive to established priorities, and supporting preparation for & execution of successful meetings and events.Monitoring the progress of established workgroups, identifying & resolving barriers, and providing ongoing project updates & summaries.Establishing contacts in diverse business areas to keep informed of new learnings, accelerate application of subject matter expertise, and drive impact to Provider Experience.Effectively communicating across and facilitating collaboration within and among teams, including developing communication vehicles (e.g., presentations, written updates).Using best practices in applying change management resources and tools; translating data and insights into prioritized activities for the organization.Leveraging strong project management skills to monitor implementation and achieve successful outcomes across multiple projects.Required Qualifications
6+ years’ experience in one or more of the following areas: provider relations and/or network operations, strategic partnership development, member experience.Ability to work collaboratively in a cross-functional team environment to solve challenging issues and identify opportunities for improvement.Ability to effectively interact with all levels of management.Demonstrates flexibility to support rapid adjustments to strategy and priorities to meet changing business requirements.Ability to effectively translate complex business workflows & processes in plain language to promote awareness and understanding.Demonstrate a proactive collaborative approach to service delivery and have a strong customer focus.Conveys strong sense of urgency to drive issues to closure.Excellent verbal and written communication skills.Preferred Qualifications
Hybrid opportunity, commutable distance to an office location.Experience leading/facilitating external advisory groups & functions.Proven track record of process improvement and change management.Education
Bachelor’s degree preferred or relevant work experience.Pay Range
The typical pay range for this role is: $79,200.00 - $174,200.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits .We anticipate the application window for this opening will close on: 03/22/2024.CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through
ColleagueRelations@CVSHealth.com . If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
#J-18808-Ljbffr