Lewis | James Professional
Bank Operations Business Transformation Lead (Denver, CO)
Lewis | James Professional, Denver, Colorado, United States, 80285
Bank Operations Business Transformation Lead
Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Bank Operations Business Transformation Lead for a direct hire opportunity with a financial services client.
Responsibilities:
Oversee all aspects of banking operations, including transaction processing, account opening and management, and client service.
Ensure operational processes, policies and procedures are efficient, provide an exceptional client experience, and comply with regulatory standards.
Collaborate with other departments to streamline operations and resolve issues promptly.
Develop and update standard operating procedures (SOPs) to reflect best practices and regulatory changes.
Manage the implementation of systems and software that support operational processes and improve client experience.
Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement.
Establish performance expectations, conduct regular reviews, and provide coaching and professional development opportunities.
Implement and monitor key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.
Ensure that all operational activities contribute to a positive client experience, through seamless service delivery and timely resolution of client issues.
Serve as a senior point of contact for resolving escalated client concerns and operational challenges.
Collaborate with executive leadership to set long-term goals, prioritize initiatives, and drive organizational growth.
Oversee large-scale projects, ensuring they are completed on time, within budget, and achieve intended outcomes.
Ensure the bank’s compliance with all applicable laws, regulations, and internal policies, particularly in areas such as AML, KYC, and cybersecurity.
Work closely with the compliance and risk management teams to identify, assess, and mitigate operational risks.
Lead efforts to prepare for and respond to operational internal and external audits including regulatory examinations.
Qualifications:
Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
10-15+ years of experience in banking operations, treasury management, and client services.
Effective leadership skills with experience managing cross-functional teams.
In-depth knowledge of banking regulations, client experience strategies, treasury and deposit products, and IRA account management.
Strong understanding of banking regulations, including AML, KYC, and other compliance requirements.
Familiarity with process improvement methodologies.
Knowledge of emerging technologies in banking, such as fintech solutions and automation tools.
Ability to adapt to systems and technology.
Possess effective and professional communication.
For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4152. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4152. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V
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Lewis James Professional is a woman-owned staff augmentation, project consulting and direct hire search and placement firm. We are currently seeking a Bank Operations Business Transformation Lead for a direct hire opportunity with a financial services client.
Responsibilities:
Oversee all aspects of banking operations, including transaction processing, account opening and management, and client service.
Ensure operational processes, policies and procedures are efficient, provide an exceptional client experience, and comply with regulatory standards.
Collaborate with other departments to streamline operations and resolve issues promptly.
Develop and update standard operating procedures (SOPs) to reflect best practices and regulatory changes.
Manage the implementation of systems and software that support operational processes and improve client experience.
Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement.
Establish performance expectations, conduct regular reviews, and provide coaching and professional development opportunities.
Implement and monitor key performance indicators (KPIs) to measure operational effectiveness and identify areas for improvement.
Ensure that all operational activities contribute to a positive client experience, through seamless service delivery and timely resolution of client issues.
Serve as a senior point of contact for resolving escalated client concerns and operational challenges.
Collaborate with executive leadership to set long-term goals, prioritize initiatives, and drive organizational growth.
Oversee large-scale projects, ensuring they are completed on time, within budget, and achieve intended outcomes.
Ensure the bank’s compliance with all applicable laws, regulations, and internal policies, particularly in areas such as AML, KYC, and cybersecurity.
Work closely with the compliance and risk management teams to identify, assess, and mitigate operational risks.
Lead efforts to prepare for and respond to operational internal and external audits including regulatory examinations.
Qualifications:
Bachelor’s degree in Business Administration, Finance, or a related field (Master’s degree preferred).
10-15+ years of experience in banking operations, treasury management, and client services.
Effective leadership skills with experience managing cross-functional teams.
In-depth knowledge of banking regulations, client experience strategies, treasury and deposit products, and IRA account management.
Strong understanding of banking regulations, including AML, KYC, and other compliance requirements.
Familiarity with process improvement methodologies.
Knowledge of emerging technologies in banking, such as fintech solutions and automation tools.
Ability to adapt to systems and technology.
Possess effective and professional communication.
For immediate consideration, please click “Apply” and use Job Code BHJOB11837_4152. You may also send a copy of your resume to: resumes@lewisjamesprofessional.com and enter only the following job code in the subject line: BHJOB11837_4152. Lewis James Professional is an Equal Opportunity Employer. M/F/D/V
#J-18808-Ljbffr