DriveTime
Process Specialist
DriveTime, Dallas, Texas, United States, 75215
DriveTime Process Specialist - Dallas, Texas
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.That’s Nice, But What’s the Job?This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.At Bridgecrest, we believe in creating opportunities and improving lives. To this order, we strive to provide a great customer and client experience. Process driven Quality Execution to strategy, legal, and client requirements is key to provide this excellent Experience sought by our Customers and Clients. We believe Process Management is the will enable us to be the best in class servicing organization that provides ‘Peace of Mind’ and ‘Agility in Innovation’ to all the stakeholders. The Process organization is central to improving customer experience outcomes, lowering operating expenses and building a quality centric culture across the organization.In long, our Process Specialist is responsible for:Designing, managing, analyzing, improving, and innovating on the 100+ processes we have in the Servicing ecosystem.Leading the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements.Leading the design and management of Operational KPIs and providing monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas.Partnering with and influencing stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively.Leading the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest.Being the Standard bearers for the process artifacts and holding process owners and managers in Operations responsible to keep it updated and to right quality standards.Managing the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes.Continuously identifying and implementing high leverage opportunities for process improvement.Leading large scale process improvement projects.Enabling and facilitating many small scale ‘Kaizen - Special Ops’ continuous improvement projects across Operations.Planning, building and launching manual processes for non-tech solutions when required.Assessing the impact of new tech releases on process components, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials, and communicating changes.Training, assisting and auditing process managers and owner practices who are managing the 100+ process across servicing.Creating a scalable and low-cost methodology for checking and verifying process effectiveness.Exploring modern technology and tools to build the Best-in-Class suite of tools that monitor the health of the processes across Bridgecrest and identify areas for improvement.Partnering with the business to influence and strengthen QA template and QA processes.Monitoring industry trends and instituting these practices as necessary.Partnering closely with stakeholders to ensure that as processes get updated, quality programs are updated appropriately.Identifying, coaching and growing talent to champion Process Management in the Organization.So What Kind of Folks Are We Looking for?Intellectual curiosity:
Always wanting to learn more and broaden your knowledge base.Passionate and goal-oriented:
Enthusiastic about work and exceeding goals.Killer analytical and reporting abilities:
Capability to analyze data and prepare timely reports.Master multi-tasker:
Thrives in a multi-tasking environment.Excellent verbal and written communication skills:
Ability to communicate confidently for a wide variety of audiences.A mind for the details:
Truly detail-oriented.The Specifics:Process and analytical oriented, with skills across process, quality, statistics, technology and people management.Lean, Six Sigma certification is a plus.Excellent people influencing skills.Understanding of the Servicing and Collections policies as it relates to Financial services business.Excellent communication and presentation skills.Ability to manage multiple tasks and initiatives in a fast-paced culture.Proficient in Excel and basic data analytical tools in Excel.So What About the Perks? Perks matterMedical, dental, and vision:
DriveTime Family of Brands covers a sizable amount of insurance premiums for top-tier healthcare coverage.401(K) and Company paid life insurance policy:
Short and long-term disability coverage included.Growth Opportunities:
Commitment to providing employees with opportunities to grow professionally.Tuition Reimbursement:
Support for your professional development.Wellness Program:
Includes self-guided coaching, cash incentives, and discounts on medical premiums.In-House Gym:
Encouragement for employees to be their best selves.Paid Time Off & Paid Holidays:
Recognizing hard work with time off.Anything Else? Absolutely.DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.And when it comes to hiring, we don't just look for the right person for the job; we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
#J-18808-Ljbffr
DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.That’s Nice, But What’s the Job?This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time.At Bridgecrest, we believe in creating opportunities and improving lives. To this order, we strive to provide a great customer and client experience. Process driven Quality Execution to strategy, legal, and client requirements is key to provide this excellent Experience sought by our Customers and Clients. We believe Process Management is the will enable us to be the best in class servicing organization that provides ‘Peace of Mind’ and ‘Agility in Innovation’ to all the stakeholders. The Process organization is central to improving customer experience outcomes, lowering operating expenses and building a quality centric culture across the organization.In long, our Process Specialist is responsible for:Designing, managing, analyzing, improving, and innovating on the 100+ processes we have in the Servicing ecosystem.Leading the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements.Leading the design and management of Operational KPIs and providing monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas.Partnering with and influencing stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively.Leading the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest.Being the Standard bearers for the process artifacts and holding process owners and managers in Operations responsible to keep it updated and to right quality standards.Managing the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes.Continuously identifying and implementing high leverage opportunities for process improvement.Leading large scale process improvement projects.Enabling and facilitating many small scale ‘Kaizen - Special Ops’ continuous improvement projects across Operations.Planning, building and launching manual processes for non-tech solutions when required.Assessing the impact of new tech releases on process components, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials, and communicating changes.Training, assisting and auditing process managers and owner practices who are managing the 100+ process across servicing.Creating a scalable and low-cost methodology for checking and verifying process effectiveness.Exploring modern technology and tools to build the Best-in-Class suite of tools that monitor the health of the processes across Bridgecrest and identify areas for improvement.Partnering with the business to influence and strengthen QA template and QA processes.Monitoring industry trends and instituting these practices as necessary.Partnering closely with stakeholders to ensure that as processes get updated, quality programs are updated appropriately.Identifying, coaching and growing talent to champion Process Management in the Organization.So What Kind of Folks Are We Looking for?Intellectual curiosity:
Always wanting to learn more and broaden your knowledge base.Passionate and goal-oriented:
Enthusiastic about work and exceeding goals.Killer analytical and reporting abilities:
Capability to analyze data and prepare timely reports.Master multi-tasker:
Thrives in a multi-tasking environment.Excellent verbal and written communication skills:
Ability to communicate confidently for a wide variety of audiences.A mind for the details:
Truly detail-oriented.The Specifics:Process and analytical oriented, with skills across process, quality, statistics, technology and people management.Lean, Six Sigma certification is a plus.Excellent people influencing skills.Understanding of the Servicing and Collections policies as it relates to Financial services business.Excellent communication and presentation skills.Ability to manage multiple tasks and initiatives in a fast-paced culture.Proficient in Excel and basic data analytical tools in Excel.So What About the Perks? Perks matterMedical, dental, and vision:
DriveTime Family of Brands covers a sizable amount of insurance premiums for top-tier healthcare coverage.401(K) and Company paid life insurance policy:
Short and long-term disability coverage included.Growth Opportunities:
Commitment to providing employees with opportunities to grow professionally.Tuition Reimbursement:
Support for your professional development.Wellness Program:
Includes self-guided coaching, cash incentives, and discounts on medical premiums.In-House Gym:
Encouragement for employees to be their best selves.Paid Time Off & Paid Holidays:
Recognizing hard work with time off.Anything Else? Absolutely.DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.And when it comes to hiring, we don't just look for the right person for the job; we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
#J-18808-Ljbffr