Total Loss Specialist

What’s Under the HoodDriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.That’s Nice, But What’s the Job?Responsibilities of the JobThis position involves all aspects of the total loss process, starting with the notification of the total loss claim, cancellation of ancillary products, filing GAP with the correct service provider, and ensuring completion after receiving the insurance check. Specialists work with insurance adjusters in gathering all the necessary information pertaining to the claim and documents. All processes should be completed in a timely manner to quickly and efficiently move the customer through the total loss process.Communicate with various insurance carriers on statuses of claims, via phone, portal, and email.Navigate third-party total loss portals by entering claims, uploading required documents, checking for updates, and providing any necessary communication with third parties to ensure accurate and efficient completion of the total loss process.Gather and review documents and accounts in order to cancel ancillary products manually and systematically.File GAP in a timely manner with the correct GAP provider.Conduct phone and email conversations with ancillary product servicers to facilitate proper processing.Partner with internal titles team and Carvana’s title team to provide title processing timelines to insurance carriers.Assist other departments with inquiries related to the total loss process.Document and route accounts to total loss queues as the account is moved through the total loss process.Complete tasks on assigned accounts in a timely manner to prevent account aging in the total loss process.Ensure all new total loss customers receive total loss confirmation email.Utilize approved databases, tools, and websites to assist in the overall total process.Perform other related duties as assigned.Knowledge, Skills and AbilitiesClear, concise, and professional written and oral communications and interpersonal skills.Strong time management and organizational skills, with the ability to maintain a consistent and positive demeanor in a fast-paced work environment.Research state-specific title release requirements.Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives.Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers.Ability to drive departmental compliance with FDCPA requirements.Knowledge of collection policies/procedures including skip tracing, the Fair Debt Collection Practices Act (FDCPA), and local state repossession law.Self-motivated with strong decision-making capabilities; ability to be a self-starter.Ability to work in an accurate, detail-oriented, and highly productive manner.RequirementsHigh School Diploma.Experience with Microsoft Office such as Excel, Outlook, and Word.2+ years of experience in collections, customer service, sales, or retail industry.Knowledge in insurance or claims is a plus.So What About the Perks?Medical, dental, and vision.

DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.401(K), Company paid life insurance policy, short and long-term disability coverage.Growth Opportunities.

DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.Tuition Reimbursement.

We’re as passionate about your professional development as you are.Wellness Program.

This program includes self-guided coaching and journeys, cash incentives, and discounts on your medical premiums through engaging in fun activities!Competitive pay.

We offer competitive pay across the organization.Game Room.

We have a ping-pong table, a pool table, and other games for breaks.In-House Gym.

We want our employees to be the best versions of themselves.Enjoy Social Events?

Participate in festive gatherings, team competitions, or just hang out!15 Days of PTO and 8 Paid Holidays.Anything Else?DriveTime Family of Brands is Great Place to Work Certified! Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

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