Tbwa Chiat/Day Inc
Client Intake Sales Specialist Rancho Cucamonga, Ca
Tbwa Chiat/Day Inc, Rancho Cucamonga, California, United States, 91739
Our Rancho Cucamonga office is looking to hire an experienced
Client Intake Specialist
with a desire to grow within the legal industry. The Intake Specialist will be the first point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented, and works well with people. We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls. The ideal candidate will be able to work some weekends and be able to commute to our Los Angeles office as is required for this role.Responsibilities:Screen telephone calls before scheduling an attorney-client consultationPersistently monitor all potential new client inquiries (email, internet, phone and referrals)Immediately contact every potential client and establish a relationship with the clientUpdate logs and reporting systems to reflect the status of all potential new clientsConduct potential new client interviews with genuine empathy and compassionSchedule appointments for potential clientsTake accurate notes during the attorney-client initial consultationCollaborate with our attorneys to complete the initial consultation processAssist attorneys with administrative tasks related to opening new cases and maintaining databasesFollow instructions from the supervising attorney and perform accordinglyWrite emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)Qualifications:Bilingual (English/Spanish) with full proficiencyMinimum 3 years of sales experience required, customer service experience a major plusStrong background with performance-based metricsCase Management software experience is a major plusResourceful and motivated to solve issues as they ariseStrong attention to detailProven track record to meet goals and deadlinesMust be able to work weekendsHere at the Matian Firm,
we offer medical, dental, and vision insurance. We have a great compensation package including a 401(k) plan.
Some perks include catered lunches, complimentary parking, paid time off, and more!
Come be a part of our growing firm and its opportunities for your career development. You will learn and develop alongside a team of professionals who aim to excel in the legal industry.The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.Apply for this job
* indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Accepted file types: pdf, doc, docx, txt, rtfThis role requires some weekend work, do you have any schedule restrictions that prevent you from meeting this requirement? *Do you have 3+ years of experience in sales? *This role is on-site with no remote work. Do you have reliable transportation to commute to the work location? *If hired, can you present proof of authorization to work legally in the U.S.? *What is your desired salary? *
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Client Intake Specialist
with a desire to grow within the legal industry. The Intake Specialist will be the first point of contact with prospective clients, will screen leads, and will be responsible for obtaining case details that will allow the firm to determine if a case should be retained. This position must be staffed by an individual who is business development oriented, and works well with people. We ask that you have a strong customer service background and possess the ability to screen potential client calls. You will ensure operational excellence and handle a large volume of incoming client calls. The ideal candidate will be able to work some weekends and be able to commute to our Los Angeles office as is required for this role.Responsibilities:Screen telephone calls before scheduling an attorney-client consultationPersistently monitor all potential new client inquiries (email, internet, phone and referrals)Immediately contact every potential client and establish a relationship with the clientUpdate logs and reporting systems to reflect the status of all potential new clientsConduct potential new client interviews with genuine empathy and compassionSchedule appointments for potential clientsTake accurate notes during the attorney-client initial consultationCollaborate with our attorneys to complete the initial consultation processAssist attorneys with administrative tasks related to opening new cases and maintaining databasesFollow instructions from the supervising attorney and perform accordinglyWrite emails, transcribe notes, research legal documents, fax, copy, and create spreadsheets (can maintain complex spreadsheets)Qualifications:Bilingual (English/Spanish) with full proficiencyMinimum 3 years of sales experience required, customer service experience a major plusStrong background with performance-based metricsCase Management software experience is a major plusResourceful and motivated to solve issues as they ariseStrong attention to detailProven track record to meet goals and deadlinesMust be able to work weekendsHere at the Matian Firm,
we offer medical, dental, and vision insurance. We have a great compensation package including a 401(k) plan.
Some perks include catered lunches, complimentary parking, paid time off, and more!
Come be a part of our growing firm and its opportunities for your career development. You will learn and develop alongside a team of professionals who aim to excel in the legal industry.The Matian Firm, APC is an equal employment opportunity employer, and we welcome everyone regardless of their race, color, religion, sex, national origin, age, disability, veteran status, or genetics. We are dedicated to providing an inclusive, open, and diverse work environment.Apply for this job
* indicates a required fieldFirst Name *Last Name *Email *Phone *Resume/CV *Accepted file types: pdf, doc, docx, txt, rtfThis role requires some weekend work, do you have any schedule restrictions that prevent you from meeting this requirement? *Do you have 3+ years of experience in sales? *This role is on-site with no remote work. Do you have reliable transportation to commute to the work location? *If hired, can you present proof of authorization to work legally in the U.S.? *What is your desired salary? *
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