Oracle
Director, Cloud HCM Customer Program Manager
Oracle, Providence, Rhode Island, us, 02912
It is an exciting time to be a part of the Oracle Cloud HCM Development organization. As we continue to rapidly introduce new products and enhancements, we are partnering closely with our customers to ensure their successful implementation and adoption of new capabilities. Our HCM Center of Excellence is at the forefront of this work. We are currently recruiting a
Director, Cloud HCM Customer Program Manager
who will play a critical role in advising our customers in their journey to the Cloud and maximizing customer satisfaction and retention. Join our team and be part of an organization that thrives on innovation, collaboration, and delivering value to our customers.As a Customer Program Manager, you will work closely with customers, internal teams, and consulting partners to ensure the effective implementation and adoption of the Oracle HCM Cloud product. You will advise on implementation best practices, partner with customer and SI leadership to ensure solution and organizational readiness, and guide the customer in optimization and innovation opportunities.This role requires an experienced, driven individual with deep HR process and Oracle Cloud HCM functional product acumen. The ideal candidate will have experience leading multiple, complex implementation/optimization programs either as a leader with an Oracle HCM customer or as a consulting partner. Qualified candidates will also have the ability to articulate implementation and product adoption best practices, common program risks and viable mitigation strategies, and models for driving executive/leader sponsorship of Cloud technology programs.Minimum Qualifications:8+ years of functional and/or technical leadership experience in recent enterprise-level Oracle HCM implementationsExperience in Oracle Cloud HCM consulting, program management, or customer success in a software environmentDeep Oracle Cloud HCM functional product knowledge within at least one module; expertise in more than one module is idealDemonstrated success in a customer-centric service delivery leadership roleExceptional communication, interpersonal, and leadership skillsStrong critical thinking and problem-solving skills with the ability to anticipate challenges and proactively address themExperience working in a role that requires influence without authorityDemonstrated success in adapting to new situations and a commitment to continuous learningProven ability to manage complex projects with multiple stakeholdersExperience working in a fast-paced, dynamic software environmentAbility to understand functional/business requirements and communicate them effectively to internal and customer resources who may or may not be technicalResponsibilities:Serve as the primary point of contact for key customers, managing expectations and ensuring successful program deliveryReview and advise on customer projects including timelines, milestones, solution approaches, and operational readinessDevelop and maintain strong relationships with customers, ensuring customer satisfaction and long-term engagement/retentionCollaborate with cross-functional teams, including product development, engineering, customer success, and support to advise on solution design, resolve customer issues and improve the customer experienceConduct regular program reviews, monitor progress, and escalate/address potential risks or issuesEnsure Oracle provides effective post-implementation support to drive stabilization and ensure customer is comfortable adopting innovation once in the CloudConduct follow up(s) with customers to gauge business impact realization, opportunities for optimization of customer specific configuration, and potential product enhancementsAnalyze customer needs and translate them into actionable insights to drive product development and service improvementsDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $130,000 to $291,900 per annum. May be eligible for bonus, equity, and compensation deferral.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DHealth care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.* Which includes being a United States Affirmative Action Employer
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Director, Cloud HCM Customer Program Manager
who will play a critical role in advising our customers in their journey to the Cloud and maximizing customer satisfaction and retention. Join our team and be part of an organization that thrives on innovation, collaboration, and delivering value to our customers.As a Customer Program Manager, you will work closely with customers, internal teams, and consulting partners to ensure the effective implementation and adoption of the Oracle HCM Cloud product. You will advise on implementation best practices, partner with customer and SI leadership to ensure solution and organizational readiness, and guide the customer in optimization and innovation opportunities.This role requires an experienced, driven individual with deep HR process and Oracle Cloud HCM functional product acumen. The ideal candidate will have experience leading multiple, complex implementation/optimization programs either as a leader with an Oracle HCM customer or as a consulting partner. Qualified candidates will also have the ability to articulate implementation and product adoption best practices, common program risks and viable mitigation strategies, and models for driving executive/leader sponsorship of Cloud technology programs.Minimum Qualifications:8+ years of functional and/or technical leadership experience in recent enterprise-level Oracle HCM implementationsExperience in Oracle Cloud HCM consulting, program management, or customer success in a software environmentDeep Oracle Cloud HCM functional product knowledge within at least one module; expertise in more than one module is idealDemonstrated success in a customer-centric service delivery leadership roleExceptional communication, interpersonal, and leadership skillsStrong critical thinking and problem-solving skills with the ability to anticipate challenges and proactively address themExperience working in a role that requires influence without authorityDemonstrated success in adapting to new situations and a commitment to continuous learningProven ability to manage complex projects with multiple stakeholdersExperience working in a fast-paced, dynamic software environmentAbility to understand functional/business requirements and communicate them effectively to internal and customer resources who may or may not be technicalResponsibilities:Serve as the primary point of contact for key customers, managing expectations and ensuring successful program deliveryReview and advise on customer projects including timelines, milestones, solution approaches, and operational readinessDevelop and maintain strong relationships with customers, ensuring customer satisfaction and long-term engagement/retentionCollaborate with cross-functional teams, including product development, engineering, customer success, and support to advise on solution design, resolve customer issues and improve the customer experienceConduct regular program reviews, monitor progress, and escalate/address potential risks or issuesEnsure Oracle provides effective post-implementation support to drive stabilization and ensure customer is comfortable adopting innovation once in the CloudConduct follow up(s) with customers to gauge business impact realization, opportunities for optimization of customer specific configuration, and potential product enhancementsAnalyze customer needs and translate them into actionable insights to drive product development and service improvementsDisclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $130,000 to $291,900 per annum. May be eligible for bonus, equity, and compensation deferral.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:Medical, dental, and vision insurance, including expert medical opinionShort term disability and long term disabilityLife insurance and AD&DHealth care and dependent care Flexible Spending AccountsPre-tax commuter and parking benefits401(k) Savings and Investment Plan with company matchPaid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits.11 paid holidaysPaid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning and group legalVoluntary benefits including auto, homeowner and pet insuranceThe role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About Us:As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law.* Which includes being a United States Affirmative Action Employer
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