AbleCloset
Senior IT Support Specialist
AbleCloset, Summerville, South Carolina, United States, 29485
Full details of the job.Vacancy Name:
Senior IT Support SpecialistVacancy No:
VN520Employee Type:
Full-timeLocation City:
Charleston, SCEducation Level:
Bachelor's DegreeExperience Level:
2 yearsATI builds and manages collaborations that conduct research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. When you work at ATI, you become a part of something larger than yourself. Our collective work enables the warfighter, saves lives, and diversifies the industrial base.
Position Description:Provide general and technical support assistance to users of ATI’s local, wide, wireless, Internet, and Intranet networks, telephone and Voice over IP (VoIP) systems, and all related software programs. Ensures ATI’s systems are operating in a secure and stable manner as directed. Responsible for performing routine daily tasks and participates in IT projects.
Essential Functions:
Provide customer support for data network users on PC applications, hardware, and software, from point of initial customer contact through problem resolution.Use the Helpdesk system to document incoming telephone, voicemail, and e-mail support calls.Maintain and accurately track all IT assets.Support and maintain PCs and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment.Support and maintain Audio Visual Equipment to support Events and Conferences.Assist ATI group support representatives in upgrading and maintaining PC hardware and software according to Service Level Agreements (SLA).Establish working knowledge and maintain documentation of ATI PC resources.Assist in the compliance of ATI IT policies.Maintain and monitor ATI baseline software licenses and their usage.Support telecommunications infrastructure and its associated software.Install, configure, maintain, support, backup, and optimize all telephone systems, services, and video conferencing environments.Maintains policies, procedures and training plans for telecommunication systems administration.Administers add, move and change requests from end users, as well as new line installations, as required.Assist in the testing and development of a disaster recovery plan.Assesses need for any system reconfigurations and executes them as required.Interacts and negotiates with vendors and contractors to secure communications products and services.Oversees and implements the acquisition and installation of state-of-the-art equipment.Supports 24x7x365 IT operations. Provide on-call support after hours and on weekends on a rotating basis.
Additional Responsibilities:
Assures consistency in work and resolves or elevates issues as appropriate.Ensures proper documentation of IT processes.Continuously seeks opportunities to streamline processes and improve efficiencies.Other duties as assigned.
Qualifications:
Bachelor’s Degree in computer technology plus two years’ experience or Associate’s degree in computer technology plus two years’ experience.Working knowledge of PC hardware and software.Strong commitment to customer satisfaction, including excellent telephone and analytical skills.Takes initiative to work independently and function in a team environment.Excellent written and verbal communication skills.Ability to prioritize and manage multiple tasks.Prefer network installation and support experience.Prefer strong familiarity with Microsoft Windows operating systems and Microsoft Office software.Prefer familiarity with Microsoft networking, TCP/IP, and Cisco IOS.Prefer Microsoft MCP, MCSA, or MCSE certification.Help desk experience.Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident.This position is subject to a background check.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.Ability to speak, read, hear, and write, with or without reasonable accommodation.Ability to use phone and computer systems, copier, fax, and other office equipment.Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.
Work Environment:
This position is located in an air-conditioned, environmentally controlled atmosphere. Noise level in the work environment is usually moderate.
Starting Salary:
$58,000
Benefits:
ATI has been named "Best Places to Work in SC" for 2017-2023. This is a full-time opportunity with benefits including Medical, Dental, and Vision Plan options, Flexible Spending Accounts, 403B Retirement Savings plan, personal time-off, life insurance, paid parental leave, short-term & long-term disability coverage, employee assistance program, and tuition reimbursement.
ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.
ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email hr@ati.org.
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Senior IT Support SpecialistVacancy No:
VN520Employee Type:
Full-timeLocation City:
Charleston, SCEducation Level:
Bachelor's DegreeExperience Level:
2 yearsATI builds and manages collaborations that conduct research and development of new technologies to solve our nation’s most pressing challenges. Our collaborations are custom-built teams of organizations from industry and academia that develop novel technologies for the federal government. When you work at ATI, you become a part of something larger than yourself. Our collective work enables the warfighter, saves lives, and diversifies the industrial base.
Position Description:Provide general and technical support assistance to users of ATI’s local, wide, wireless, Internet, and Intranet networks, telephone and Voice over IP (VoIP) systems, and all related software programs. Ensures ATI’s systems are operating in a secure and stable manner as directed. Responsible for performing routine daily tasks and participates in IT projects.
Essential Functions:
Provide customer support for data network users on PC applications, hardware, and software, from point of initial customer contact through problem resolution.Use the Helpdesk system to document incoming telephone, voicemail, and e-mail support calls.Maintain and accurately track all IT assets.Support and maintain PCs and peripherals, including installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment.Support and maintain Audio Visual Equipment to support Events and Conferences.Assist ATI group support representatives in upgrading and maintaining PC hardware and software according to Service Level Agreements (SLA).Establish working knowledge and maintain documentation of ATI PC resources.Assist in the compliance of ATI IT policies.Maintain and monitor ATI baseline software licenses and their usage.Support telecommunications infrastructure and its associated software.Install, configure, maintain, support, backup, and optimize all telephone systems, services, and video conferencing environments.Maintains policies, procedures and training plans for telecommunication systems administration.Administers add, move and change requests from end users, as well as new line installations, as required.Assist in the testing and development of a disaster recovery plan.Assesses need for any system reconfigurations and executes them as required.Interacts and negotiates with vendors and contractors to secure communications products and services.Oversees and implements the acquisition and installation of state-of-the-art equipment.Supports 24x7x365 IT operations. Provide on-call support after hours and on weekends on a rotating basis.
Additional Responsibilities:
Assures consistency in work and resolves or elevates issues as appropriate.Ensures proper documentation of IT processes.Continuously seeks opportunities to streamline processes and improve efficiencies.Other duties as assigned.
Qualifications:
Bachelor’s Degree in computer technology plus two years’ experience or Associate’s degree in computer technology plus two years’ experience.Working knowledge of PC hardware and software.Strong commitment to customer satisfaction, including excellent telephone and analytical skills.Takes initiative to work independently and function in a team environment.Excellent written and verbal communication skills.Ability to prioritize and manage multiple tasks.Prefer network installation and support experience.Prefer strong familiarity with Microsoft Windows operating systems and Microsoft Office software.Prefer familiarity with Microsoft networking, TCP/IP, and Cisco IOS.Prefer Microsoft MCP, MCSA, or MCSE certification.Help desk experience.Employee must be a U.S. citizen by birth or naturalization, or a green card lawful U.S. permanent resident.This position is subject to a background check.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Regular physical activity to include walking, bending, stooping, reaching, standing and prolonged sitting.Ability to speak, read, hear, and write, with or without reasonable accommodation.Ability to use phone and computer systems, copier, fax, and other office equipment.Must be able to occasionally move/lift up to 25 pounds with or without reasonable accommodation.
Work Environment:
This position is located in an air-conditioned, environmentally controlled atmosphere. Noise level in the work environment is usually moderate.
Starting Salary:
$58,000
Benefits:
ATI has been named "Best Places to Work in SC" for 2017-2023. This is a full-time opportunity with benefits including Medical, Dental, and Vision Plan options, Flexible Spending Accounts, 403B Retirement Savings plan, personal time-off, life insurance, paid parental leave, short-term & long-term disability coverage, employee assistance program, and tuition reimbursement.
ATI's standard business hours are Monday-Friday, between 8 AM - 5 PM.
ATI is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Apply at ATI.ORG; we only accept applications submitted through our applicant tracking system. If you require accommodations to complete this application, please contact Human Resources at (843) 760-4350 or email hr@ati.org.
#J-18808-Ljbffr