Republic National Distributing Company
Customer Service Lead
Republic National Distributing Company, Littleton, Colorado, us, 80161
Join RNDC in this key customer service role. The Customer Service Lead will work as part of our Operations and Customer Service team to assist internal and external customers with inquiries related to the sale and delivery of product.Republic National Distributing Company (RNDC) is a family-owned business with roots extending before Prohibition that has evolved into one of the nation's largest wine and spirits wholesalers. Our success is grounded in our core values of Family, Service, Accountability, Honesty, and Professionalism. We offer a vibrant, inclusive culture and workplace experience for individuals who want a career that makes them feel accomplished and engaged. RNDC values the health and well-being of our associates, inside and outside the office, offering dynamic health and wellness benefits that supply exceptional care and value. RNDC is geared toward growing our footprint and our people. Join our team of energetic professionals who believe in many happy hours and are experts in our craft.Summary
The Customer Service Supervisor will direct and coordinate customer service and telephone activities by performing the following duties personally or through subordinate supervisors.In this role, you will
Assure customer service department's full compliance with all policies, procedures and TABC regulations.Receive and research customer requests, inquiries and complaints regarding orders, accounts, products, deliveries, and other miscellaneous issues. Coordinate efforts and interface with other departments to resolve problems.Guide complaint resolutions when multiple issues are involved.Maintain the telephone systems and equipment.Be the primary contact for “hardcoding” of customers' accounts.Assist sales divisions with problems involving hardcoding.Coordinate with Marketing on issues with deals and discounts as they relate to hardcoding.Ensure the timely and accurate entry of hardcoding for all sales divisions.Assist and support Inventory Control Manager during periodic inventories. Maintain the Grand Prairie employee beeper/cell phone listing and alpha phone logs.Manage subordinate non-exempt employees and be responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.What you bring to RNDC
High school diploma/general education degree (GED) or college degree preferred; one to three months related experience and/or training; or equivalent combination of education and experience.What's In It For You
401(k) with company matchingMedical, dental and vision benefits*Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTOPaid volunteer timePaid parental leavePaid caregiver leaveFertility benefitsPaid trainingCompany paid life insurance, short-term disability, and company-paid holidaysAssociate resource groups, and diversity, equity, and inclusion programs available for all associatesCOVID-19 Considerations
We follow CDC Guidelines and have a fun and safe environment for our teams.Bonus if you bring
Compensation
This compensation information is a good faith estimate and provided in accordance with Colorado's state law. Similar positions located outside of this jurisdiction may not necessarily receive the same compensation. The salary generally starts at $45,200.00 up to $64,600.00, and is a combination of base salary plus monthly earned commissions if applicable. The salary is an estimate based on an applicant's skills and experience.Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA click here.RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email applicantaccommodation@rndc-usa.com.
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The Customer Service Supervisor will direct and coordinate customer service and telephone activities by performing the following duties personally or through subordinate supervisors.In this role, you will
Assure customer service department's full compliance with all policies, procedures and TABC regulations.Receive and research customer requests, inquiries and complaints regarding orders, accounts, products, deliveries, and other miscellaneous issues. Coordinate efforts and interface with other departments to resolve problems.Guide complaint resolutions when multiple issues are involved.Maintain the telephone systems and equipment.Be the primary contact for “hardcoding” of customers' accounts.Assist sales divisions with problems involving hardcoding.Coordinate with Marketing on issues with deals and discounts as they relate to hardcoding.Ensure the timely and accurate entry of hardcoding for all sales divisions.Assist and support Inventory Control Manager during periodic inventories. Maintain the Grand Prairie employee beeper/cell phone listing and alpha phone logs.Manage subordinate non-exempt employees and be responsible for the overall direction, coordination, and evaluation of these units. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.What you bring to RNDC
High school diploma/general education degree (GED) or college degree preferred; one to three months related experience and/or training; or equivalent combination of education and experience.What's In It For You
401(k) with company matchingMedical, dental and vision benefits*Generous paid time off program – work your way up to 5 weeks of PTO a year with the ability to carryover unused PTOPaid volunteer timePaid parental leavePaid caregiver leaveFertility benefitsPaid trainingCompany paid life insurance, short-term disability, and company-paid holidaysAssociate resource groups, and diversity, equity, and inclusion programs available for all associatesCOVID-19 Considerations
We follow CDC Guidelines and have a fun and safe environment for our teams.Bonus if you bring
Compensation
This compensation information is a good faith estimate and provided in accordance with Colorado's state law. Similar positions located outside of this jurisdiction may not necessarily receive the same compensation. The salary generally starts at $45,200.00 up to $64,600.00, and is a combination of base salary plus monthly earned commissions if applicable. The salary is an estimate based on an applicant's skills and experience.Republic National Distributing Company and National Distributing Company are Equal Opportunity/Affirmative Action employers. It is our policy not to discriminate against any Employee or Applicant. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability. This policy of nondiscrimination in employment includes but is not limited to: recruitment, hiring, placement, promotion, transfer, employment advertising or solicitations, compensation, layoff or termination of employment.For candidates applying to a job in California, please refer to the California Consumer Privacy Act (CCPA). To learn about the CCPA click here.RNDC is committed to providing reasonable accommodation to people with disabilities throughout the job application and interview process, to the point of undue hardship. If you require an accommodation during the application or interview process, please email applicantaccommodation@rndc-usa.com.
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