Chargezoom
Customer Success Manager (Support & Retention)
Chargezoom, Salt Lake City, Utah, United States, 84193
About ChargezoomChargezoom, a fast-growing SaaS fintech startup, specializes in delivering automated payment solutions. Our mission is to simplify internal financial processes and enable main-street businesses to save time, money, and achieve their goals through our intelligently designed software products and accounting software integrations.
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.
Promote from Within
We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.
Responsibilities
Provide product support for customers after their first 90 days
Engage with users who are experiencing issues to help resolve
Educate clients on the Chargezoom platform features using GAAP best practices
Provide clients with platform demos for specific features that may solve a pain point
Ensure customers set their automations up in the most efficient way possible
Identify gaps in the experience that causes confusion or possible churn
Work proactively with customers who have decreased usage on the platform
Collaborate with Product and Engineering team on escalations
Requirements
+2 years of customer-facing experience, preferably at a SaaS company
Track record for building and nurturing relationships with multiple stakeholders and customers
Passion for supporting customers and helping them achieve their goals
Experience working in HubSpot CRM or Help Desk tools is a plus
What Success Looks Like
Ability to work in a very fast-paced, ever-changing environment
Strong communication skills, both written and verbal
Work from a place of empathy and patience, both internally and externally
Must be coachable, willing to learn, and grow
Strong collaboration and cooperation skills
Confident and comfortable to share ideas and perspectives upstream
Perks
Wake up each morning proud of the place you work and the amazing companies you get to partner with
Join the team at a time when you can help shape the future of the company
Medical, Dental, insurance fully paid
Employee Stock Options (be an owner in the company)
A performance culture that rewards results and promotes those that perform, quickly
Equipment provided to set up a successful work environment
Engaging Team-building activities
Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!
CompensationOn-target earnings (OTE):
$70,000 - $98,000
Base Salary:
$60,000 - $72,000
Monthly bonus:
based on NRR (net revenue retention)
#J-18808-Ljbffr
We are currently searching for a highly motivated and experienced Customer Success Manager to join our Retention Team.
Promote from Within
We strive to only promote from within, so every team member that joins starts preparing for the next step from day one.
Responsibilities
Provide product support for customers after their first 90 days
Engage with users who are experiencing issues to help resolve
Educate clients on the Chargezoom platform features using GAAP best practices
Provide clients with platform demos for specific features that may solve a pain point
Ensure customers set their automations up in the most efficient way possible
Identify gaps in the experience that causes confusion or possible churn
Work proactively with customers who have decreased usage on the platform
Collaborate with Product and Engineering team on escalations
Requirements
+2 years of customer-facing experience, preferably at a SaaS company
Track record for building and nurturing relationships with multiple stakeholders and customers
Passion for supporting customers and helping them achieve their goals
Experience working in HubSpot CRM or Help Desk tools is a plus
What Success Looks Like
Ability to work in a very fast-paced, ever-changing environment
Strong communication skills, both written and verbal
Work from a place of empathy and patience, both internally and externally
Must be coachable, willing to learn, and grow
Strong collaboration and cooperation skills
Confident and comfortable to share ideas and perspectives upstream
Perks
Wake up each morning proud of the place you work and the amazing companies you get to partner with
Join the team at a time when you can help shape the future of the company
Medical, Dental, insurance fully paid
Employee Stock Options (be an owner in the company)
A performance culture that rewards results and promotes those that perform, quickly
Equipment provided to set up a successful work environment
Engaging Team-building activities
Being part of an organization that truly believes in promoting from within, at Chargezoom your growth potential is uncapped!
CompensationOn-target earnings (OTE):
$70,000 - $98,000
Base Salary:
$60,000 - $72,000
Monthly bonus:
based on NRR (net revenue retention)
#J-18808-Ljbffr