Harness Inc
Technical Program Manager
Harness Inc, Dallas, Texas, United States, 75215
Position SummaryAs a Technical Program Manager for Customer Adoption at Harness, you will further our mission by driving onboarding and adoption of Harness products with our customers. You will partner with Product, Engineering, Sales, and Marketing teams to create and operationalize efficient onboarding processes, track customer progress, escalate and prioritize feature requests and blockers and provide in-depth reporting on the overall progress and impact of the program. You will be involved in collecting requirements from the pre-sales team and customers, coming up with onboarding plans and track adoption milestones with customers, connecting them with relevant subject matter experts and Product Managers to unblock and de-risk the projects.
About the role
Develop and manage end-to-end technical onboarding projects with customers to drive adoption of Harness products.
Manage and own process, working with multiple stakeholders internally and externally, and representing the customer point of view within the engineering organization.
Manage and own end-to-end customer escalations, from tracking, prioritization to customer communication and feedback.
Drive and influence technical and product strategy cross functionally that will help reduce complexity of onboarding projects and reduce customer cycle time.
Design measurements to track impact and drive internal and external process improvements.
Articulate the technology, requirements, goals, and milestones of your team.
Help drive product decisions to align with higher company initiatives.
About you
B.S. in Computer Science or a related technical discipline, or equivalent experience.
5+ years of software engineering or systems engineering and/or in technical product/program management experience.
Experience driving and delivering complex SaaS software from inception to delivery.
Proficient in project management and issue tracking tools like Jira.
Experience interacting with external customers and driving programs with customer teams.
Knowledge of user needs, gathering requirements, and defining the scope.
Experience operating autonomously across multiple teams and functions demonstrated critical thinking and thought leadership.
Organizational, coordination, and multi-tasking experience.
Analytical and problem-solving experience.
Experience establishing work relationships across multi-disciplinary teams in a different timezone.
Experience with CI/CD pipelines is a plus.
Work Location
US- Remote - preferably within the central time zone.
What you will have at Harness
Competitive salary.
Comprehensive healthcare benefits.
Flexible Spending Account (FSA).
Flexible work schedule.
Employee Assistance Program (EAP).
Flexible Time Off and Parental Leave.
Monthly, quarterly, and annual social and team building events.
Monthly internet reimbursement.
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About the role
Develop and manage end-to-end technical onboarding projects with customers to drive adoption of Harness products.
Manage and own process, working with multiple stakeholders internally and externally, and representing the customer point of view within the engineering organization.
Manage and own end-to-end customer escalations, from tracking, prioritization to customer communication and feedback.
Drive and influence technical and product strategy cross functionally that will help reduce complexity of onboarding projects and reduce customer cycle time.
Design measurements to track impact and drive internal and external process improvements.
Articulate the technology, requirements, goals, and milestones of your team.
Help drive product decisions to align with higher company initiatives.
About you
B.S. in Computer Science or a related technical discipline, or equivalent experience.
5+ years of software engineering or systems engineering and/or in technical product/program management experience.
Experience driving and delivering complex SaaS software from inception to delivery.
Proficient in project management and issue tracking tools like Jira.
Experience interacting with external customers and driving programs with customer teams.
Knowledge of user needs, gathering requirements, and defining the scope.
Experience operating autonomously across multiple teams and functions demonstrated critical thinking and thought leadership.
Organizational, coordination, and multi-tasking experience.
Analytical and problem-solving experience.
Experience establishing work relationships across multi-disciplinary teams in a different timezone.
Experience with CI/CD pipelines is a plus.
Work Location
US- Remote - preferably within the central time zone.
What you will have at Harness
Competitive salary.
Comprehensive healthcare benefits.
Flexible Spending Account (FSA).
Flexible work schedule.
Employee Assistance Program (EAP).
Flexible Time Off and Parental Leave.
Monthly, quarterly, and annual social and team building events.
Monthly internet reimbursement.
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