Golden 1 Credit Union
Senior Manager - Operations - Deposit Services
Golden 1 Credit Union, Sacramento, California, United States, 95828
TITLE: SRMGR - OPERATIONS DEPOSIT SERVICING
STATUS:
EXEMPTREPORTS TO:
VICE PRESIDENT - DEPOSIT AND LOAN SERVICINGDEPARTMENT:
ACCOUNT SERVICES ADMINJOB CODE:
11720PAY RANGE:
$129,400.00 - $140,000.00 ANNUALLYGeneral Description
The Senior Operations Manager is responsible for maintaining and increasing the performance of the Deposit Servicing (DS) organization for today while scaling operations for Golden 1 Credit Union’s future. The DS Senior Operations Manager role scope includes all aspects of servicing related activities for levies, subpoenas, records management, IRA, CD, CCPA, and privacy. There are four objectives as a Senior Operations Manager at Golden 1 Credit Union:Elevate to a High-Performing Team – Manage, develop, coach talentOwn the Risk – Own the risk of the processes within role mandateExecute Flawless and Efficient Processes - Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communicationCultivate Peer RelationshipsTasks, Duties, Functions
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans, talent performance, engagement and manager effectivenessManage performance across people, process and technology using Key Performance Indicators (KPI) to achieve productivity targets, reduce cost per unit, eliminate errors, increase scale, straight through processing and deliver excellent member servicePartner with cross-functional teams to improve systems, end-to-end processes and service levels; continually identify process improvement opportunities and prioritize implementationDocument and maintain all aspects of a well-managed operation including but not limited to policies, procedures, RACI, business continuity plans, controlsWork closely with second line of defense partners, legal and audit departments to ensure that activities remain compliant and within credit union risk appetiteLead departmental projects and support strategic project initiatives by providing detailed requirements, defined success outcomes tied to business unit strategy; ensure employee readiness through policies, procedures, training and performance measurement and trending; oversee user acceptance testing and defect resolution; collaborate with business partners, project management team, technology as applicableManage and oversee all third-party servicing activities, vendor performance and all related software systems as the business unit ownerEvaluate member complaints and trends to ensure we provide consistent Golden serviceEmulate and lead with behaviors and decision making in-line with our Golden compass values and missionHold oneself and others accountable for doing what we say, when we say and how we expectDevelop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
Excellent written and verbal communication skills as the position requires senior management correspondence and communication with employees throughout the credit unionAbility to work collaboratively as part of a teamMust possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine, and telephone.Organizational Contacts & Relationships
INTERNAL: All levels of staff, management, peers, and partners across the lines of defenseEXTERNAL: Members, vendors, suppliers and governmental agenciesQualifications
EDUCATION: Bachelor’s Degree in related field or equivalent work experienceEXPERIENCE: Seven years or more of progressively responsible management and supervisory experience within a credit union or financial institution overseeing production teams within operationsKNOWLEDGE / SKILLS:Strong people leadership and talent management experience with a proven track record to lead large matrixed teams holding others accountableExcellent ability to delegate responsibilities while maintaining organizational control of operations and member service.Ability to self-manage and prioritize, pursue goals and consistently deliver results in a fast paced, deadline driven environment.High level of ownership and attention to detailProficiency in conflict management and business negotiation processesStrong analytical, critical thinking and problem-solving skills, with attention to detailDynamic, high energy, solid work ethic, willing to take on new defined and undefined initiativesAbility to excel and influence in a cross-functional team structureSelf-motivated and independent having an excellent risk and control mindset.Ability to effectively manage multiple priorities and deliver as well as being able to adapt to changes.Ability to apply sound judgment, provide effective challenge and display confidence to challenge.Physical Requirements
Prolonged sitting throughout the workday to accomplish tasks.Minimal travel throughout the United States to evaluate technology.Moderate local travel by car or public conveyance required to attend seminars, conferences, and meetings.Occasionally long work hours may be required to accomplish tasks.Correct vision within normal range is required.Hearing within the normal range is required.A device to enhance hearing will be provided if needed.Ability to occasionally lift 20 lbs. as may be requiredLICENSES/CERTIFICATIONS:
Possession of a valid California driver’s license is desirable but not essential.THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.Apply Now
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STATUS:
EXEMPTREPORTS TO:
VICE PRESIDENT - DEPOSIT AND LOAN SERVICINGDEPARTMENT:
ACCOUNT SERVICES ADMINJOB CODE:
11720PAY RANGE:
$129,400.00 - $140,000.00 ANNUALLYGeneral Description
The Senior Operations Manager is responsible for maintaining and increasing the performance of the Deposit Servicing (DS) organization for today while scaling operations for Golden 1 Credit Union’s future. The DS Senior Operations Manager role scope includes all aspects of servicing related activities for levies, subpoenas, records management, IRA, CD, CCPA, and privacy. There are four objectives as a Senior Operations Manager at Golden 1 Credit Union:Elevate to a High-Performing Team – Manage, develop, coach talentOwn the Risk – Own the risk of the processes within role mandateExecute Flawless and Efficient Processes - Be the owner of the processes including all requirements, systems, execution outcomes, member experience, metrics, reporting and communicationCultivate Peer RelationshipsTasks, Duties, Functions
Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans, talent performance, engagement and manager effectivenessManage performance across people, process and technology using Key Performance Indicators (KPI) to achieve productivity targets, reduce cost per unit, eliminate errors, increase scale, straight through processing and deliver excellent member servicePartner with cross-functional teams to improve systems, end-to-end processes and service levels; continually identify process improvement opportunities and prioritize implementationDocument and maintain all aspects of a well-managed operation including but not limited to policies, procedures, RACI, business continuity plans, controlsWork closely with second line of defense partners, legal and audit departments to ensure that activities remain compliant and within credit union risk appetiteLead departmental projects and support strategic project initiatives by providing detailed requirements, defined success outcomes tied to business unit strategy; ensure employee readiness through policies, procedures, training and performance measurement and trending; oversee user acceptance testing and defect resolution; collaborate with business partners, project management team, technology as applicableManage and oversee all third-party servicing activities, vendor performance and all related software systems as the business unit ownerEvaluate member complaints and trends to ensure we provide consistent Golden serviceEmulate and lead with behaviors and decision making in-line with our Golden compass values and missionHold oneself and others accountable for doing what we say, when we say and how we expectDevelop and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities, establish, and maintain control activities that mitigate those risks consistent with the Credit Union’s risk appetite, and ensure operational integrity and compliance with applicable regulations.PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASK:
Excellent written and verbal communication skills as the position requires senior management correspondence and communication with employees throughout the credit unionAbility to work collaboratively as part of a teamMust possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, including a typewriter, adding machine, personal computer, facsimile machine, and telephone.Organizational Contacts & Relationships
INTERNAL: All levels of staff, management, peers, and partners across the lines of defenseEXTERNAL: Members, vendors, suppliers and governmental agenciesQualifications
EDUCATION: Bachelor’s Degree in related field or equivalent work experienceEXPERIENCE: Seven years or more of progressively responsible management and supervisory experience within a credit union or financial institution overseeing production teams within operationsKNOWLEDGE / SKILLS:Strong people leadership and talent management experience with a proven track record to lead large matrixed teams holding others accountableExcellent ability to delegate responsibilities while maintaining organizational control of operations and member service.Ability to self-manage and prioritize, pursue goals and consistently deliver results in a fast paced, deadline driven environment.High level of ownership and attention to detailProficiency in conflict management and business negotiation processesStrong analytical, critical thinking and problem-solving skills, with attention to detailDynamic, high energy, solid work ethic, willing to take on new defined and undefined initiativesAbility to excel and influence in a cross-functional team structureSelf-motivated and independent having an excellent risk and control mindset.Ability to effectively manage multiple priorities and deliver as well as being able to adapt to changes.Ability to apply sound judgment, provide effective challenge and display confidence to challenge.Physical Requirements
Prolonged sitting throughout the workday to accomplish tasks.Minimal travel throughout the United States to evaluate technology.Moderate local travel by car or public conveyance required to attend seminars, conferences, and meetings.Occasionally long work hours may be required to accomplish tasks.Correct vision within normal range is required.Hearing within the normal range is required.A device to enhance hearing will be provided if needed.Ability to occasionally lift 20 lbs. as may be requiredLICENSES/CERTIFICATIONS:
Possession of a valid California driver’s license is desirable but not essential.THIS JOB DESCRIPTION IN NO WAY STATES OR IMPLIES THAT THESE ARE THE ONLY DUTIES TO BE PERFORMED BY THIS EMPLOYEE. HE OR SHE WILL BE REQUIRED TO FOLLOW OTHER INSTRUCTIONS AND TO PERFORM OTHER DUTIES REQUESTED BY HIS OR HER SUPERVISOR THAT ARE WITHIN HIS / HER KNOWLEDGE, SKILL AND ABILITY AS WELL AS HIS / HER MENTAL AND PHYSICAL ABILITIES.Apply Now
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