Knipex Tools
Sales/Customer Support Specialist
Knipex Tools, Buffalo Grove, Illinois, United States, 60089
Position Overview
The Sales/Customer Support Specialist is a key support role for the Sales and Customer Service team. This role will report directly to the Vice President, Sales and Customer Service and will be a resource for ongoing data management in Salesforce.com and overall sales support.
Position Responsibilities
Salesforce.com duties:
Ongoing data management in Salesforce.com.
Assist Sales Managers with account data integrity in both ERP and CRM systems.
Build and maintain customer contact lists/database resident within Salesforce.com.
Work closely with IT resources in Germany to update and maintain Salesforce.com, including fields, templates, and new account onboarding.
Employ CRM industry best practices for implementation, integration, onboarding, user adoption, and ongoing maintenance/optimization to bring value to sales and customer service teams and drive process improvement.
Serve as a Salesforce.com resource and subject matter expert for the organization.
Sales support duties:
Provide support for the entire Sales and Customer Service team.
Assist with sales, commission, and rebate reporting and analysis.
Provide project support.
Assist with presentation development and updates.
Engage in customer interaction and correspondence as an extension of the Sales and Customer Service team.
Act as liaison with accounting team to resolve customer invoicing, payment, and rebate issues.
Assist with systems, reporting, and process training and onboarding for Sales and Customer Service roles.
Other duties as assigned.
Position Requirements
Knowledge
Bachelor’s Degree or equivalent experience.
3-5 years of successful experience in sales administration, operations, and/or support.
Highly proficient in Microsoft Office products; SAP or other comparable ERP proficiency a plus.
Salesforce.com experience a strong plus.
Strong business acumen.
Skills
Excellent written and verbal communication skills.
Detail oriented with strong problem-solving skills.
Ability and confidence to communicate at all levels, internally and externally in a professional manner by phone, email, and face to face contact.
Excellent organizational and time management skills.
Ability to work under deadline pressure.
Excellent follow up.
Personal Attributes
Energetic, dynamic, and friendly personality.
Ability to work occasional weekends to attend tradeshows or other work related events.
Strong interpersonal skills and ability to work well with teams.
Results oriented, self-motivated, and has the ability to meet all deadlines.
Customer oriented.
Sense of urgency mindset with an assertive “let’s get it done” attitude.
Physical Demands and Work Environment
Continuous keyboard and screen usage for several hours a day.
Position requires periodic walking, stooping, bending, reaching, and ability to push, pull, and grasp required.
Some lifting may be required, up to 20 lbs. (utilizing safe lifting techniques, assisted lifting, and/or team lifts).
Continuous standing or sitting for several hours a day.
Regular, reliable and predictable onsite attendance necessary.
Job Type:
Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance
Shift:
8 hour shift
Ability to Commute:
Buffalo Grove, IL 60089 (Required)
Work Location:
In person
#J-18808-Ljbffr
The Sales/Customer Support Specialist is a key support role for the Sales and Customer Service team. This role will report directly to the Vice President, Sales and Customer Service and will be a resource for ongoing data management in Salesforce.com and overall sales support.
Position Responsibilities
Salesforce.com duties:
Ongoing data management in Salesforce.com.
Assist Sales Managers with account data integrity in both ERP and CRM systems.
Build and maintain customer contact lists/database resident within Salesforce.com.
Work closely with IT resources in Germany to update and maintain Salesforce.com, including fields, templates, and new account onboarding.
Employ CRM industry best practices for implementation, integration, onboarding, user adoption, and ongoing maintenance/optimization to bring value to sales and customer service teams and drive process improvement.
Serve as a Salesforce.com resource and subject matter expert for the organization.
Sales support duties:
Provide support for the entire Sales and Customer Service team.
Assist with sales, commission, and rebate reporting and analysis.
Provide project support.
Assist with presentation development and updates.
Engage in customer interaction and correspondence as an extension of the Sales and Customer Service team.
Act as liaison with accounting team to resolve customer invoicing, payment, and rebate issues.
Assist with systems, reporting, and process training and onboarding for Sales and Customer Service roles.
Other duties as assigned.
Position Requirements
Knowledge
Bachelor’s Degree or equivalent experience.
3-5 years of successful experience in sales administration, operations, and/or support.
Highly proficient in Microsoft Office products; SAP or other comparable ERP proficiency a plus.
Salesforce.com experience a strong plus.
Strong business acumen.
Skills
Excellent written and verbal communication skills.
Detail oriented with strong problem-solving skills.
Ability and confidence to communicate at all levels, internally and externally in a professional manner by phone, email, and face to face contact.
Excellent organizational and time management skills.
Ability to work under deadline pressure.
Excellent follow up.
Personal Attributes
Energetic, dynamic, and friendly personality.
Ability to work occasional weekends to attend tradeshows or other work related events.
Strong interpersonal skills and ability to work well with teams.
Results oriented, self-motivated, and has the ability to meet all deadlines.
Customer oriented.
Sense of urgency mindset with an assertive “let’s get it done” attitude.
Physical Demands and Work Environment
Continuous keyboard and screen usage for several hours a day.
Position requires periodic walking, stooping, bending, reaching, and ability to push, pull, and grasp required.
Some lifting may be required, up to 20 lbs. (utilizing safe lifting techniques, assisted lifting, and/or team lifts).
Continuous standing or sitting for several hours a day.
Regular, reliable and predictable onsite attendance necessary.
Job Type:
Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Referral program
Vision insurance
Shift:
8 hour shift
Ability to Commute:
Buffalo Grove, IL 60089 (Required)
Work Location:
In person
#J-18808-Ljbffr