Technical Support Specialist

As the first point of contact the Client Relations Tech Specialist is to provide phone and email support to our customers. As a result of the Client Relations Tech Specialist's superior emotional intelligence skills, they will be able to deescalate tense situations and build a relationship with our customers. The Client Relations Tech specialist should be able to provide level 1 technical trouble shooting and possess project management skills. We champion customer focused solutions This position is On-site. We are looking for good people who want to be a part of the amazing culture here Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Provide phone and email support to customers 10-15 calls a day and 25 to 30 emails Create Service tickets Manage customers service tickets to completion Provide customer service First point of customer Service contact Relationship development Soft selling Scheduling preventative maintenance (PM) Placing orders for Consumables for customers Deescalating tense situations Communicate information across departments Be knowledgeable about current company policies, procedures, and directives Continues improvement towards what the company does to support the business and success of internal and external customers Being proficient in ERP system Netsuite Oracle Competencies Initiative Problem Solving/Analysis Technical Capacity Organizational Skills Communication Proficiency Ability to retain large amounts of information Project Management Education And Experience Required Highschool diploma, or equivalent experience 2 years of customer service experience Skills Required Positive attitude and approach to the job responsibilities Microsoft Applications (MS Office, Excel, PowerPoint, and Outlook) Excellent organizational skills Ability to multitask