Penn Foster
Lead Salesforce Business Systems Analyst - Sales Cloud
Penn Foster, Lowell, Massachusetts, United States, 01856
Company Overview
Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?Description & Qualifications
The IT organization is seeking to add a Salesforce Lead Business Systems Analyst with specific focus on Salesforce Sales Cloud. The ideal candidate has extensive experience with customer relationship management (CRM) processes and the Salesforce platform. The business systems analyst must balance strong written and verbal communication skills with system expertise and best practices.As a key member of the dedicated CRM IT Service Team, the Business Systems Analyst will have the following responsibilities:Support existing Salesforce Sales Cloud solutions (and related applications), working on production support, troubleshooting issues, and implementing small to medium enhancements. Contribute to large strategic projects and/or new solutions in the Sales and Marketing space.Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities.Employ a variety of approaches to collecting and documenting business, functional, and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc.Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions.Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions, including solutions related to foundational data such as accounts and contacts.Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed.Support Project Managers in planning, execution, and management of project deliverables and risks.Work closely with QA analysts and perform functional, regression, and user acceptance testing.QualificationsBasic Qualifications:Minimum of 5 years of experience in business systems analysis.3+ years of global CRM experience, including understanding of the following processes: marketing, lead generation and management, accounts, contacts, opportunity management, territory management, forecasting, sales processes, etc.3+ years of Salesforce.com experience including Sales Cloud required.Salesforce Administrator certification required.Preferred Qualifications:Familiarity with any of the following applications is a plus: Eloqua, Gainsight, Dun & Bradstreet, Qualtrics.Experience with foundational data, such as Accounts and Contacts, is a plus.Experience with Quote to Cash solutions is a plus.Salesforce Advanced Administrator certification is a plus.Experience with ServiceNow or a similar ITSM tool is a plus.EEO Statement
Equal Opportunity EmployerUltimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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Here at UKG, our purpose is people. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?Description & Qualifications
The IT organization is seeking to add a Salesforce Lead Business Systems Analyst with specific focus on Salesforce Sales Cloud. The ideal candidate has extensive experience with customer relationship management (CRM) processes and the Salesforce platform. The business systems analyst must balance strong written and verbal communication skills with system expertise and best practices.As a key member of the dedicated CRM IT Service Team, the Business Systems Analyst will have the following responsibilities:Support existing Salesforce Sales Cloud solutions (and related applications), working on production support, troubleshooting issues, and implementing small to medium enhancements. Contribute to large strategic projects and/or new solutions in the Sales and Marketing space.Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs, and system capabilities.Employ a variety of approaches to collecting and documenting business, functional, and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc.Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions.Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions, including solutions related to foundational data such as accounts and contacts.Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed.Support Project Managers in planning, execution, and management of project deliverables and risks.Work closely with QA analysts and perform functional, regression, and user acceptance testing.QualificationsBasic Qualifications:Minimum of 5 years of experience in business systems analysis.3+ years of global CRM experience, including understanding of the following processes: marketing, lead generation and management, accounts, contacts, opportunity management, territory management, forecasting, sales processes, etc.3+ years of Salesforce.com experience including Sales Cloud required.Salesforce Administrator certification required.Preferred Qualifications:Familiarity with any of the following applications is a plus: Eloqua, Gainsight, Dun & Bradstreet, Qualtrics.Experience with foundational data, such as Accounts and Contacts, is a plus.Experience with Quote to Cash solutions is a plus.Salesforce Advanced Administrator certification is a plus.Experience with ServiceNow or a similar ITSM tool is a plus.EEO Statement
Equal Opportunity EmployerUltimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
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