Velux Deutschland Gmbh
Director of Advisory Services
Velux Deutschland Gmbh, Campbell, California, us, 95011
Director of Advisory ServicesLocation:
San Jose, CA or Philadelphia/New Jersey AreaReporting to:
VELUX North America President
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work, and play under the roof to transform their spaces with skylights and sun tunnels and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is the largest manufacturer of residential and commercial skylights in the world. Each year we are able to create real impact by reinvesting hundreds of millions of dollars globally back into society, our employees, and the planet through our foundations. Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
Are you passionate about strategic program development, infrastructure building, and guiding homeowners through home transformations? Do you have experience in selling consumer home improvement products? Join us as our Director of Advisory Services to shape a world-class consumer advisory service for VELUX North America.
Role Overview:
You’ll lead the creation and execution of a premier consumer advisory program, managing the entire customer experience from initial inquiry to installation. This involves implementing sales and consulting best practices, developing performance metrics, and creating training protocols. Your team will be pivotal in our strategic sales growth, offering design advice and guiding customers from concept to installation.
Key Responsibilities:
Establish a new B2C advisory program alongside our existing B2B2B platform.
Develop and execute onboarding and training for Design and Sales Advisors.
Create and manage performance metrics and dashboards.
Build and mentor a team of Design Advisors and their managers.
Collaborate with marketing and sales teams to develop consumer campaigns.
Exchange best practices with our global advisory team.
Evaluate and implement relevant technologies and CRM systems.
Oversee multiple projects, ensuring they progress to completion.
Maintain effective communication and build genuine relationships.
Take ownership of the entire customer journey and experience.
Qualifications:
Proven leadership in sales and customer service roles.
Strong interpersonal skills and the ability to build effective teams.
Experience in coaching and guiding teams towards achieving goals.
Ability to understand customer needs and offer tailored solutions.
Solid IT skills and experience with CRM systems.
Excellent written and verbal communication skills.
Opportunities:
Lead a diverse team dedicated to transforming homes with daylight and fresh air designs.
Work in a creative environment with professional growth opportunities.
Enjoy a flexible work arrangement, including hybrid options after training.
Starting Monthly Salary Range:
$16,614 - $20,767 – pay is based on skills and experience of the candidate.
Company Benefits:
Group Health Insurance Plan
Dental Plan
Vision Care Plan
Prescription Drug Card Program
Long-term Disability
Short-term Disability
Paid Maternity and Parental Leave of Absences
Life Insurance
Accidental Death and Dismemberment Insurance
Cancer Protection Plan
Company Matched 401(k) Retirement Plan
Flexible Spending Accounts
Educational Assistance Program
Vacation Day Program
Sick Day Program
Service Recognition Program
Performance Incentive Programs
And Much More
VELUX is committed to the concept and practice of equal opportunity in all aspects of employment. We aim to promote equal employment opportunities for all employees and potential employees, recruiting, hiring, and promoting individuals in all positions without regard to race, religion, gender, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law.
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San Jose, CA or Philadelphia/New Jersey AreaReporting to:
VELUX North America President
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work, and play under the roof to transform their spaces with skylights and sun tunnels and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is the largest manufacturer of residential and commercial skylights in the world. Each year we are able to create real impact by reinvesting hundreds of millions of dollars globally back into society, our employees, and the planet through our foundations. Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
Are you passionate about strategic program development, infrastructure building, and guiding homeowners through home transformations? Do you have experience in selling consumer home improvement products? Join us as our Director of Advisory Services to shape a world-class consumer advisory service for VELUX North America.
Role Overview:
You’ll lead the creation and execution of a premier consumer advisory program, managing the entire customer experience from initial inquiry to installation. This involves implementing sales and consulting best practices, developing performance metrics, and creating training protocols. Your team will be pivotal in our strategic sales growth, offering design advice and guiding customers from concept to installation.
Key Responsibilities:
Establish a new B2C advisory program alongside our existing B2B2B platform.
Develop and execute onboarding and training for Design and Sales Advisors.
Create and manage performance metrics and dashboards.
Build and mentor a team of Design Advisors and their managers.
Collaborate with marketing and sales teams to develop consumer campaigns.
Exchange best practices with our global advisory team.
Evaluate and implement relevant technologies and CRM systems.
Oversee multiple projects, ensuring they progress to completion.
Maintain effective communication and build genuine relationships.
Take ownership of the entire customer journey and experience.
Qualifications:
Proven leadership in sales and customer service roles.
Strong interpersonal skills and the ability to build effective teams.
Experience in coaching and guiding teams towards achieving goals.
Ability to understand customer needs and offer tailored solutions.
Solid IT skills and experience with CRM systems.
Excellent written and verbal communication skills.
Opportunities:
Lead a diverse team dedicated to transforming homes with daylight and fresh air designs.
Work in a creative environment with professional growth opportunities.
Enjoy a flexible work arrangement, including hybrid options after training.
Starting Monthly Salary Range:
$16,614 - $20,767 – pay is based on skills and experience of the candidate.
Company Benefits:
Group Health Insurance Plan
Dental Plan
Vision Care Plan
Prescription Drug Card Program
Long-term Disability
Short-term Disability
Paid Maternity and Parental Leave of Absences
Life Insurance
Accidental Death and Dismemberment Insurance
Cancer Protection Plan
Company Matched 401(k) Retirement Plan
Flexible Spending Accounts
Educational Assistance Program
Vacation Day Program
Sick Day Program
Service Recognition Program
Performance Incentive Programs
And Much More
VELUX is committed to the concept and practice of equal opportunity in all aspects of employment. We aim to promote equal employment opportunities for all employees and potential employees, recruiting, hiring, and promoting individuals in all positions without regard to race, religion, gender, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law.
#J-18808-Ljbffr