VELUX
Director of Advisory Services
VELUX, Campbell, CA
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work and play under the roof transform their spaces and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
Position: Director of Advisory Services
Location: San Jose, CA or Philadelphia/New Jersey Area
Reporting to: VELUX North America President
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work, and play under the roof to transform their spaces with skylights and sun tunnels and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is the largest manufacturer of residential and commercial skylights in the world. Historically based in Copenhagen Denmark but with very strong presence in North America, VELUX is a $3.5B international, family-owned business with strong financial roots. Each year we are able to create real impact by reinvesting hundreds of millions of dollars globally back into society, our employees and planet through our foundations. Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
VELUX in North America is represented by over 1,000 employees, 3 manufacturing plants in SC, ME and NV and 10 distribution centers across the US and Canada. We are the clear category leader in residential and commercial skylights and we aim to continue growing our sales by double digits as we have done for many years. You may have seen us on HGTV Dream Home, HGTV Smart Home or HGTV Urban Oasis.
Our company is in fast growth mode and there has never been a better time to join as we develop strategies to grow our revenue to $800M by 2030.
Are you passionate about strategic program development, infrastructure building, and guiding homeowners through home transformations? Do you have experience in selling consumer home improvement products? Join us as our Director of Advisory Services to shape a world-class consumer advisory service for VELUX North America.
Role Overview:
You'll lead the creation and execution of a premier consumer advisory program, managing the entire customer experience from initial inquiry to installation. This involves implementing sales and consulting best practices, developing performance metrics, and creating training protocols. Your team will be pivotal in our strategic sales growth, offering design advice and guiding customers from concept to installation.
Key Responsibilities:
Qualifications:
Opportunities:
Starting Monthly Salary Range: $16,614 - $20,767 - pay is based on skills and experience of the candidate.
Company Benefits:
Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:
Equal Opportunity Employer
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.
The VELUX Group is an international, family-owned business with strong financial roots and each year we are able to create real impact by reinvesting in society, our employees and planet through our foundations.
Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
Position: Director of Advisory Services
Location: San Jose, CA or Philadelphia/New Jersey Area
Reporting to: VELUX North America President
In the VELUX Group, we offer you a world of opportunities and the chance to create a bright future. From the forefront of the sustainable indoor living industry, we enable those who live, work, and play under the roof to transform their spaces with skylights and sun tunnels and live a healthier everyday life with more daylight and fresh air.
The VELUX Group is the largest manufacturer of residential and commercial skylights in the world. Historically based in Copenhagen Denmark but with very strong presence in North America, VELUX is a $3.5B international, family-owned business with strong financial roots. Each year we are able to create real impact by reinvesting hundreds of millions of dollars globally back into society, our employees and planet through our foundations. Alongside the rest of our values, "courage" and "mutual respect" define our actions every day and how we wish to contribute to the world.
VELUX in North America is represented by over 1,000 employees, 3 manufacturing plants in SC, ME and NV and 10 distribution centers across the US and Canada. We are the clear category leader in residential and commercial skylights and we aim to continue growing our sales by double digits as we have done for many years. You may have seen us on HGTV Dream Home, HGTV Smart Home or HGTV Urban Oasis.
Our company is in fast growth mode and there has never been a better time to join as we develop strategies to grow our revenue to $800M by 2030.
Are you passionate about strategic program development, infrastructure building, and guiding homeowners through home transformations? Do you have experience in selling consumer home improvement products? Join us as our Director of Advisory Services to shape a world-class consumer advisory service for VELUX North America.
Role Overview:
You'll lead the creation and execution of a premier consumer advisory program, managing the entire customer experience from initial inquiry to installation. This involves implementing sales and consulting best practices, developing performance metrics, and creating training protocols. Your team will be pivotal in our strategic sales growth, offering design advice and guiding customers from concept to installation.
Key Responsibilities:
- Establish a new B2C advisory program alongside our existing B2B2B platform.
- Develop and execute onboarding and training for Design and Sales Advisors.
- Create and manage performance metrics and dashboards.
- Build and mentor a team of Design Advisors and their managers.
- Collaborate with marketing and sales teams to develop consumer campaigns.
- Exchange best practices with our global advisory team.
- Evaluate and implement relevant technologies and CRM systems.
- Oversee multiple projects, ensuring they progress to completion.
- Maintain effective communication and build genuine relationships.
- Take ownership of the entire customer journey and experience.
Qualifications:
- Proven leadership in sales and customer service roles.
- Strong interpersonal skills and the ability to build effective teams.
- Experience in coaching and guiding teams towards achieving goals.
- Ability to understand customer needs and offer tailored solutions.
- Solid IT skills and experience with CRM systems.
- Excellent written and verbal communication skills.
Opportunities:
- Lead a diverse team dedicated to transforming homes with daylight and fresh air designs.
- Work in a creative environment with professional growth opportunities.
- Enjoy a flexible work arrangement, including hybrid options after training.
Starting Monthly Salary Range: $16,614 - $20,767 - pay is based on skills and experience of the candidate.
Company Benefits:
Our ambition of treating employees better than most other companies includes the challenging work environment we strive to create as well as the competitive benefit programs available to employees and their dependents upon joining the Company. Some of these include:
- Group Health Insurance Plan
- Dental Plan
- Vision Care Plan
- Prescription Drug Card Program
- Long-term Disability
- Short-term Disability
- Paid Maternity and Parental Leave of Absences
- Life Insurance
- Accidental Death and Dismemberment Insurance
- Cancer Protection Plan
- Company Matched 401(k) Retirement Plan
- Flexible Spending Accounts
- Educational Assistance Program
- Vacation Day Program
- Sick Day Program
- Service Recognition Program
- Performance Incentive Programs
- And Much More
Equal Opportunity Employer
VELUX Residential is fully committed to the concept and practice of equal opportunity in all aspects of employment. To further our goal of equal employment opportunity for all employees and prospective employees, it is the policy of VELUX Residential to recruit, hire, train, and promote persons in all job titles without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity and only job-related qualifications will be required.