Executive IT Support (m/f/d)

Job DescriptionOur Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.Our Global End User Services team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We are seeking energetic, forward-thinking professionals to join our Information Technology group in Switzerland. As part of that team, you will have the opportunity to work with global teams to identify and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. Overall, our Executive Support Program (ESP) offers technology professionals incredible opportunities to learn from others across the globe, to challenge themselves, and to enjoy a reward that technology careers don’t often bring: the satisfaction of helping to save lives.Being part of a high-performing global team responsible for managing the stability and proactive maintenance of our Company's 300 top Executives. As a member of the Executive Support team, the successful candidate will be responsible for collaborating internationally to deliver the services and solutions that help our Executives to be more productive and enable innovation.The Executive Support technician will be the first point of contact for our Company Executives in the EMEA region. This requires a high level of technical proficiency and requires an individual with executive presence and strong communication skills. Must quickly and effectively diagnose, and resolve issues related to Macintosh, PC’s, mobile devices, printers, and video conferencing etc. Our Company is looking for an individual who is customer-focused, passionate about the end-user experience, enjoys challenging themselves constantly to improve, and empowering the end-user community by providing IT knowledge and tools.Main Responsibilities:Provide on-site and off-site technical support for the company’s Senior Executives.The Executive Support Technician will be the front line of corporate technology, implementations, new technologies, and preparing teams for use and supporting technologies through their lifecycle.Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive.Enhance the technology experience of the Executives by showing them how to best leverage technology tools to deliver productivity and efficiency benefits.Develop close business relationships and demonstrate expert-level ability to inspire trust and become the “go-to “person for all the Executives technology needs.Maintain confidentiality in supporting and improving executive-level needs.Stay “on trend” in order to best recommend solutions and products that enhance the Executive’s productivity, needs, and expertise.Analyze technology issues and trends, determine root causes and troubleshoot for resolution.Understand and adhere to the Company’s, policies, and controls in accordance with the Company’s Risk Management Guidelines.Identify risk-related issues needing escalation to management.Setup conferencing equipment modern technologies.Test audio/video quality prior to meetings.Log all incidents and service requests into the call logging tool to track and monitor metrics, diagnose chronic issues, and follow up.Lead resolution requiring cross-functional support, working closely with other towers leads, operational and engineering staff, and other subject matter experts to resolve issues.Your Profile:High School DiplomaFive years’ experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management.Three years’ experience working in support of desk-side services with specific focus on supporting executive levels and their assistants.Three years’ experience supporting Microsoft Desktop/Laptops, Apple technologies devices and network connectivity.Two years’ experience with Jabber and Microsoft Outlook/Exchange, including advanced troubleshooting.Advanced knowledge of iOS and Android mobile devices and experience with MDM solutions.Experience with McAfee (full disk encryption, antivirus) and System Center Configuration Manager (SCCM) for endpoint management and software delivery.Comfortable working under pressure and supporting C Level Executives.Must possess excellent client-facing skills and, strong capacity to communicate and build trusted relationships.Be able to work with external service providers and deliver the right services at the right time in a rapidly changing business environment.Tenacious, with excellent follow-up and attention to detail.Excellent customer service skills, analytical troubleshooting abilities, and strong verbal and written communication skills to be able to produce clear and concise information. Work well within a team environment and keep management informed on all issues.Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.THE COMPANYOur company has had a presence in Switzerland since 1963. With a regional office and manufacturing/packaging facility, Lucerne is considered the center of operations. Approximately 1,000 people work collaboratively at the four Lucerne locations (Tribschenstrasse, Citybay, Schachen and Kriens). A fifth location has been recently established in Zurich, aimed at accelerating the development and commercialization of many of our company’s medicines and vaccines, which supports our mission to save and improve lives around the world. The new location has a target date of 2021 for operational readiness.We are proud to be certified as a “Top Employer Switzerland” and “Top Employer Europe” showing the company’scommitment to our employees and the community around us.The Ring Center building located in Kriens is our Regional Headquarters for Europe, Middle East and Africa. Employees from 50 nations across the region bring their diverse backgrounds and experiences together to develop solutions that benefit all our patients. From this site we provide leadership and support to more than 70 local subsidiaries around the world.Who we are …We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.What we look for …Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.Current Employees apply

HERECurrent Contingent Workers apply

HEREEmployee Status:RegularRelocation:No relocationVISA Sponsorship:NoTravel Requirements:25%Flexible Work Arrangements:HybridShift:Not IndicatedValid Driving License:NoHazardous Material(s):N/AJob Posting End Date:10/15/2024*A job posting is effective until 11:59:59PM on the day

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the listed job posting end date. Please ensure you apply to a job posting no later than the day

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the job posting end date.Requisition ID: R297039

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