Thermo Fisher Scientific
Lead Site Specialist
Thermo Fisher Scientific, Devens, Massachusetts, us, 01434
Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, adherence to all Good Manufacturing Practices (GMP) Safety Standards, office environment, some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.
Position Summary:
This position focuses primarily on the capture of complete and accurate instrument information to support Asset Management Services. The role will utilize systems and applications such as Inventory Capture database, Maximo, and the Microsoft Office suite of programs. Various scanners and desktop computers will be employed. This position plays a critical role in supporting site initiatives to enhance client satisfaction, account profitability, and retention. The ideal candidate will be a skilled communicator and effectively develop and maintain positive working relationships with internal and external customers.
Location/Division Specific InformationUnity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations. This position is based out of South San Francisco, CA.
Discover Impactful Work:This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include product receiving, stocking, product disbursement, inventory delivery, and other basic inventory management activities by applying the functionality of systems and applications such as ULS IM and Microsoft Office.
A Day in the Life:
Works at a high level independently
Coordinates with customers to schedule inventory of assets
Analyzes varying reports including RAIL excel data, Power BI excel data, and expiring inventory
Operates various Thermo Fisher Scientific handheld devices including ULSscan & Inventory Management
Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions
Takes direction and communicates openly with Site Supervisors (and Team Lead) regarding daily duties, makes decisions, and uses available resources to meet customer requirements independently
Promotes personal growth and development by staying abreast of new policies and improvements
Raises customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times
Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively
Ability to travel is required
Key Responsibilities:
Use inventory tools to collect asset data in a laboratory environment
Export and analyze data for data cleansing to prepare for submission
Travel to multiple client locations as applicable to support account needs (>80%)
Responsible for complete and accurate data input to Resource Center database
Develop and maintain positive and professional working relationships with clients and Thermo Fisher staff
Responsible for customer happiness and loyalty and overall asset data integrity and accuracy
Develop action plans and tracking mechanisms to drive continuous improvement
Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools
Drive problem resolution at account as needed
Adhere to all Thermo Fisher and customer security and safety procedures
Support opportunities to identify and represent other Thermo Fisher products and services
Participate or lead PPI project teams as assigned to improve business performance
Assist site teams with escorting engineers to labs as needed
Other appropriate duties as assigned by Thermo Fisher management
Education
High school diploma or equivalent required
Experience in a customer-facing position
Proficient in Microsoft Office (Excel, Word)
Must display a high level of confidentiality for both the customer and Thermo Fisher Scientific
Must maintain Thermo Fisher Scientific's 4I Values
Preferred Qualifications
Experience in Life Sciences or Healthcare environment
Knowledge, Skills, and Abilities:
Build strong, professional client relationships
Team oriented
Effective communication skills (both verbal and written)
Excellent time management and ability to prioritize work based on business and client needs
Ability to make commitments, track and communicate progress, and follow through until completion
Self-starter
Results oriented
Physical/Environmental requirements:
Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
Level of Physical Requirements: Light to medium work
Level of Visual Acuity: Clerical, professional, administrative
Environmental Conditions: Inside environmental conditions (office, labs, hospitals, facilities) which consist of noise and hazards
Required to travel by airplane and automobile for meetings and training as necessary
Interaction with Other Employees:
Interactions will consist of face-to-face meetings, telephone, email, virtual meetings and presentations, as well as other electronic means as needed with sales, service/support personnel, operations, finance, management, cross-divisional personnel, and vendor representatives
This position has not been approved for Relocation Assistance.
Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
#J-18808-Ljbffr
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, adherence to all Good Manufacturing Practices (GMP) Safety Standards, office environment, some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)
Job Description
About Thermo Fisher Scientific
Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity. Our four premier brands – Life Technologies, Thermo Scientific, Fisher Scientific and Unity Lab Services – offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com.
Position Summary:
This position focuses primarily on the capture of complete and accurate instrument information to support Asset Management Services. The role will utilize systems and applications such as Inventory Capture database, Maximo, and the Microsoft Office suite of programs. Various scanners and desktop computers will be employed. This position plays a critical role in supporting site initiatives to enhance client satisfaction, account profitability, and retention. The ideal candidate will be a skilled communicator and effectively develop and maintain positive working relationships with internal and external customers.
Location/Division Specific InformationUnity Lab Services is a business segment that supports the Customer Channels Group and provides critical outsourced on-site services at customer locations. This position is based out of South San Francisco, CA.
Discover Impactful Work:This position is passionate about service delivery excellence within Unity Lab Services! Specific activities relative to the job function include product receiving, stocking, product disbursement, inventory delivery, and other basic inventory management activities by applying the functionality of systems and applications such as ULS IM and Microsoft Office.
A Day in the Life:
Works at a high level independently
Coordinates with customers to schedule inventory of assets
Analyzes varying reports including RAIL excel data, Power BI excel data, and expiring inventory
Operates various Thermo Fisher Scientific handheld devices including ULSscan & Inventory Management
Follows well-defined procedures as outlined by Best Practices, SOPs & work instructions
Takes direction and communicates openly with Site Supervisors (and Team Lead) regarding daily duties, makes decisions, and uses available resources to meet customer requirements independently
Promotes personal growth and development by staying abreast of new policies and improvements
Raises customer concerns and quickly identifies the course of action with a goal of first call resolution within established turnaround times
Represents Thermo Fisher Scientific at all times throughout customer locations, expertly and positively
Ability to travel is required
Key Responsibilities:
Use inventory tools to collect asset data in a laboratory environment
Export and analyze data for data cleansing to prepare for submission
Travel to multiple client locations as applicable to support account needs (>80%)
Responsible for complete and accurate data input to Resource Center database
Develop and maintain positive and professional working relationships with clients and Thermo Fisher staff
Responsible for customer happiness and loyalty and overall asset data integrity and accuracy
Develop action plans and tracking mechanisms to drive continuous improvement
Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools
Drive problem resolution at account as needed
Adhere to all Thermo Fisher and customer security and safety procedures
Support opportunities to identify and represent other Thermo Fisher products and services
Participate or lead PPI project teams as assigned to improve business performance
Assist site teams with escorting engineers to labs as needed
Other appropriate duties as assigned by Thermo Fisher management
Education
High school diploma or equivalent required
Experience in a customer-facing position
Proficient in Microsoft Office (Excel, Word)
Must display a high level of confidentiality for both the customer and Thermo Fisher Scientific
Must maintain Thermo Fisher Scientific's 4I Values
Preferred Qualifications
Experience in Life Sciences or Healthcare environment
Knowledge, Skills, and Abilities:
Build strong, professional client relationships
Team oriented
Effective communication skills (both verbal and written)
Excellent time management and ability to prioritize work based on business and client needs
Ability to make commitments, track and communicate progress, and follow through until completion
Self-starter
Results oriented
Physical/Environmental requirements:
Physical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing
Level of Physical Requirements: Light to medium work
Level of Visual Acuity: Clerical, professional, administrative
Environmental Conditions: Inside environmental conditions (office, labs, hospitals, facilities) which consist of noise and hazards
Required to travel by airplane and automobile for meetings and training as necessary
Interaction with Other Employees:
Interactions will consist of face-to-face meetings, telephone, email, virtual meetings and presentations, as well as other electronic means as needed with sales, service/support personnel, operations, finance, management, cross-divisional personnel, and vendor representatives
This position has not been approved for Relocation Assistance.
Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, tackle complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
#J-18808-Ljbffr