Asset Management Account Manager

Job DescriptionThermo Fisher Scientific Inc. is seeking a highly motivated Asset Management Account Manager to join our world-class team. When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe! Your work will have real-world impact, and you'll be supported in achieving your career goals!This is your opportunity to work as an Account Manager within Instrument and Enterprise Services (IES) division of Thermo Fisher Scientific. You will use your service management and relationship building experience to become a key member of the Unity Lab Services (ULS) team. In this role you will serve as the primary Asset Management Resource for one or multiple accounts, providing day to day management, support, and technical guidance to meet the ULS and Customer objectives. The Account Manager manages work orders in an Asset Management Database and account/site level inventory. The Account Manager will encourage/manage program growth and track clients invoice payment. The successful candidate achieves a high level of customer satisfaction, account growth & profitability through their own actions and by using the resources of Unity Lab Services.ResponsibilitiesConduct account/site operations in accordance with terms and conditions of program contract and Statement of Work. Support overall account strategy to achieve annual operating plan goals for revenue, growth, margin expansion, and account retention.Develop and maintain positive and professional working relationships with clients, service vendors and Thermo Fisher staff. Responsible for customer satisfaction and loyalty.Support the development of quarterly business reviews for managed accounts, attend and present in lead role during meetings.Assist in data collection and analysis of customer metrics to include but not limited to financials, compliance, growth, and profitability.Monitor all service activities, to include, timeliness, accuracy, and quality of the event, including vendor compliance.Obtain and review field service reports and invoices for financial accuracy, technical remediation procedures, and completeness.Support action plans and tracking mechanisms to drive continuous improvement.Ensure that all compliance and regulatory guidelines are met specific to asset management and services program to include all facets of inventory management through provided tools.Responsible for accurate data input to Resource Center database to include service requests, work orders and purchase order information.Support customer concern and problem resolution at account as needed.Adhere to all Thermo Fisher and customer security and safety procedures.Minimum Requirements/QualificationsBachelor's degree or equivalent experience3-5 years of Industry experience in one or more of the following areas: Agriculture, Life Sciences, Healthcare, Biomedical or related field.3 years of previous account and/or project management experience preferred.Preferred lab operations, field service experience (technical) or strong service knowledge.Proficiency with Microsoft Word, Excel, PowerPoint.Experienced in achieving customer loyalty and growing customer base.Self-starter with strong bias for action; able to get results.Builds customer allegiance and strong, professional client relationships.Effective open communication skills (both verbal and written).Analytical review and reporting capabilitiesEffective problem solving, with ability to work independently and proactively to resolve customer issues.Excellent time management and ability to prioritize work based on business and client needs.Ability to make commitments, track and communicate progress, and follow through until completion.Ability to travelDemonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation and Involvement.Working ConditionsWorks primarily remote-based in-home office space and/or at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environmentsPhysical Activity: Walking, sitting, standing, kneeling, crouching, lifting, PC work, repetitive motions, feeling, grasping, pulling, pushing, and hearing.Level of Visual Acuity: Clerical, professional, administrative.May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc)Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety glovesSome areas require steel toe shoes, bump hats and/or safety glasses.

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