Senior Product Support Technician

The Leonardo DRS Naval Electronics business provides leading naval computing infrastructure, network and data distribution and middleware enterprise services, as well as world-class manufacturing and support capabilities.Job SummaryThis position will be based at our customer's site in Groton, CT. The Senior Product Support Technician is responsible for providing moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing for our TIH program.Job ResponsibilitiesResponsible for providing a variety of moderately complex technical support for maintenance support, repairs, modification, equipment setup and testing.May provide work leadership and technical assistance to lower-level technicians.Serve as customer contact on technical issues.Troubleshoot and resolve equipment issues by utilizing drawings and technical documentation.Conduct repairs and/or modifications using a variety of hand tools and test equipment.Demonstrate setup and adjustment of complex equipment for potential users or operators.Complete appropriate written documentation and feedback for onsite service and installations.Deliver technical solutions to customers with a high degree of professionalism.Determine and recommend which products or services best fit the customer’s needs.Analyze test results related to the design and test objectives and adjust equipment to bring within specifications.Record these test procedures and results, numerical and graphical data, and recommendations for changes in product or test methods.May provide formal/informal training of customer personnel.Work variable shifts and up to 12-hour shifts to perform necessary testing.Exhibit mature, independent judgment and communicates effectively.Employees must be able to maintain and adhere to the customer’s on-site scheduling requirements with no more than 5 unplanned absences during any rolling 12-month period.Support, communicate, reinforce and defend the mission, values and culture of the organization.QualificationsHigh school diploma or GED with 5+ years of work experience.U.S. citizenship and ability to obtain security clearance required.Methodical documentation skills with the ability to assist in accurate, complete and timely technical service reports.Proficient in the use of laptop computers, mobile devices, MS Office applications (Word, Excel, Project, and PowerPoint).FOA (The Fiber Optic Association, Inc.) CFOT - Certified Fiber Optic Technician preferred.Acceptable field experience installing and testing fiber optic networks will be considered in lieu of FOA certification. This experience includes:Participation in multiple installation jobs, preferably including premises and OSP installations.Experience preparing various cable types.Experience with fusion splicing and several termination types.Experience testing with visual inspection, VFL, OLTS, OTDR.Software skills with C, C++, Java, and Visual Basic, a plus.Outstanding communication skills (written and oral).U.S. Citizenship required. This position requires an active DOD security clearance or the ability to obtain such clearance within a reasonable time after commencement of employment.

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