Talentify.io
Quality Assurance Analyst - Remote - 2978295
Talentify.io, Little Ferry, New Jersey, us, 07643
Employer Industry:
Life Sciences
Why Consider This Job Opportunity:Salary up to $50,000Opportunity for career advancement and growth within the organizationSupportive and collaborative work environmentChance to make a positive impact on patients' livesAccess to valuable insights and real-world medical breakthroughsComprehensive benefits and programs to empower personal and professional growthWhat To Expect (Job Responsibilities):Review and evaluate client contact center interactions to ensure compliance and provide correct informationConduct coaching sessions and calibration sessions with team members and clientsParticipate in audits and provide feedback on issues impacting patients and clientsBecome the subject matter expert on dedicated/various programsEnsure quality of service delivery to clients and collaborate to meet their data requirementsIdentify trends and provide analysis to improve contact center operationsWhat Is Required (Qualifications):High School diploma required, advanced education preferred2+ years of contact center experienceBilingual English/Spanish preferredCustomer service experience in the pharmaceutical or healthcare environment strongly preferredUnderstanding of pharmaceutical access and affordability programsPrevious contact center quality monitoring experience preferredStrong communication and interpersonal skillsAbility to work in a fast-paced environment and prioritize workloadDemonstrated ability to maintain confidentiality and display professional ethical conductProficiency in MS OfficeHow To Stand Out (Preferred Qualifications):0-2 years of experience in a healthcare-related contact center role
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Life Sciences
Why Consider This Job Opportunity:Salary up to $50,000Opportunity for career advancement and growth within the organizationSupportive and collaborative work environmentChance to make a positive impact on patients' livesAccess to valuable insights and real-world medical breakthroughsComprehensive benefits and programs to empower personal and professional growthWhat To Expect (Job Responsibilities):Review and evaluate client contact center interactions to ensure compliance and provide correct informationConduct coaching sessions and calibration sessions with team members and clientsParticipate in audits and provide feedback on issues impacting patients and clientsBecome the subject matter expert on dedicated/various programsEnsure quality of service delivery to clients and collaborate to meet their data requirementsIdentify trends and provide analysis to improve contact center operationsWhat Is Required (Qualifications):High School diploma required, advanced education preferred2+ years of contact center experienceBilingual English/Spanish preferredCustomer service experience in the pharmaceutical or healthcare environment strongly preferredUnderstanding of pharmaceutical access and affordability programsPrevious contact center quality monitoring experience preferredStrong communication and interpersonal skillsAbility to work in a fast-paced environment and prioritize workloadDemonstrated ability to maintain confidentiality and display professional ethical conductProficiency in MS OfficeHow To Stand Out (Preferred Qualifications):0-2 years of experience in a healthcare-related contact center role
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