Deal Desk Analyst

Responsibilities:

Oversee the end to end deal structure to deal closure processes

Align with senior leaders in the Revenue organization to ensure processes are understood, adhered to and do not delay processing

Support AEs/SEs/AMs across all vertical teams

Understand internal best practice parameters for profitable deals

Manage set discount processes

Ensure all systems are updated with all deal information

Provide order management support including:

Process orders

Assist field sales in configuring customer quotes

Ensure accuracy of bookings in CRM

Provision products/services

Perform UAT for various system improvements/initiatives

Identify system bugs and work with Business System team to resolve

Facilitate the sales approval and standardized contract document generation processes and ensure compliance with published sales and business approval policies with peers within Microsoft Deal Desk

Foster and maintain strong working relationships with critical business partners, Revenue Operations & Enablement, as well as Finance, Product, Legal and other functions as needed to expedite the review/approval process and ensure operational readiness

Utilize systems expertise to automate and simplify the deal flow and deal validation processes

Measure deals desk efficacy and efficiency (based on external benchmarks and best practices) and drive continuous improvement initiatives to deliver a smoother, easier and frictionless experience

Bring innovative best practices to evolve the Deal Desk & Order Management team to be proactive change leaders within the Revenue organization

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