RadNet
Customer Success Manager
RadNet, Greenville, South Carolina, us, 29610
A Customer Success Manager (CSM) plays a vital role in ensuring customers achieve success and satisfaction with DeepHealth's products and services. They provide a voice, support, guidance, and knowledge resources to help our customers achieve their business objectives and improve patient care through effective use of our products and services. Our CSMs create and implement customer strategies that work, resulting in high customer satisfaction and retention. Extensive product knowledge, problem-solving skills, and the ability to develop trusted relationships make our CSMs the best in the business.
Our CSMs coordinate with internal teams to help facilitate strategic solutions and coordinate with customer organizations to make sure we are aligned and supporting their needs. We help customers understand their entire product portfolio and how it impacts their daily lives and offer solutions to solve workflow gaps and inefficiencies. Our CSMs are truly advocates for the customer.
If you have 2+ years of experience in a CSM role, especially in an MSP environment, technology, or a health care setting, come talk to us about joining the team!
As a Customer Success Manager, you'll be responsible for fostering strong relationships with customers, understanding their needs, and ensuring they derive maximum value from our products/services. You'll act as a liaison between the customer and internal teams, advocating for the customer while driving continuous improvement in our offerings.
Key Responsibilities
Relationship Management:
Build and maintain strong relationships with key stakeholders within customer organizations.Regularly engage with customers to understand their challenges, goals, and ensure satisfaction.Presents solutions that meet customer objectives.Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where DeepHealth may make a contribution to the client’s long-term business success.Product Expertise:
Develop a deep understanding of the company's product/service offerings. Use this expertise to provide guidance, best practices, and recommendations to customers.Customer Advocacy:
Act as the voice of the customer within the company. Advocate for customer needs, communicate feedback to relevant internal teams, and work towards solutions that address customer concerns.Retention and Growth:
Proactively identify opportunities for upselling or cross-selling based on the customer's needs and usage patterns. Aim to increase customer retention and expansion of services. Identifies at-risk client relationships and leads the team to correcting any identified issues.Issue Resolution:
Address customer concerns and issues effectively and efficiently. Coordinate with internal teams to provide timely resolutions.Data Analysis:
Utilize customer data, product adoption data, lifecycle stage and feedback to derive insights, identify trends, and suggest improvements to enhance the customer experience.Manage and document Quarterly Business Review process and scheduled meetings with customers.Serve as a communication interface between the client, the sales team, services teams, and any other internal DeepHealth division involved with the accounts under your responsibility.
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Our CSMs coordinate with internal teams to help facilitate strategic solutions and coordinate with customer organizations to make sure we are aligned and supporting their needs. We help customers understand their entire product portfolio and how it impacts their daily lives and offer solutions to solve workflow gaps and inefficiencies. Our CSMs are truly advocates for the customer.
If you have 2+ years of experience in a CSM role, especially in an MSP environment, technology, or a health care setting, come talk to us about joining the team!
As a Customer Success Manager, you'll be responsible for fostering strong relationships with customers, understanding their needs, and ensuring they derive maximum value from our products/services. You'll act as a liaison between the customer and internal teams, advocating for the customer while driving continuous improvement in our offerings.
Key Responsibilities
Relationship Management:
Build and maintain strong relationships with key stakeholders within customer organizations.Regularly engage with customers to understand their challenges, goals, and ensure satisfaction.Presents solutions that meet customer objectives.Provides prospect/client guidance through short- and long-term strategic planning; continuously being mindful of where DeepHealth may make a contribution to the client’s long-term business success.Product Expertise:
Develop a deep understanding of the company's product/service offerings. Use this expertise to provide guidance, best practices, and recommendations to customers.Customer Advocacy:
Act as the voice of the customer within the company. Advocate for customer needs, communicate feedback to relevant internal teams, and work towards solutions that address customer concerns.Retention and Growth:
Proactively identify opportunities for upselling or cross-selling based on the customer's needs and usage patterns. Aim to increase customer retention and expansion of services. Identifies at-risk client relationships and leads the team to correcting any identified issues.Issue Resolution:
Address customer concerns and issues effectively and efficiently. Coordinate with internal teams to provide timely resolutions.Data Analysis:
Utilize customer data, product adoption data, lifecycle stage and feedback to derive insights, identify trends, and suggest improvements to enhance the customer experience.Manage and document Quarterly Business Review process and scheduled meetings with customers.Serve as a communication interface between the client, the sales team, services teams, and any other internal DeepHealth division involved with the accounts under your responsibility.
#J-18808-Ljbffr