Flexential
IT Customer Success Manager
Flexential, Charlotte, North Carolina, United States, 28245
Job Description:
This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace. CSMs need to champion Flexential within the customer’s organization and ensure we deliver on the promises and potential of our products and services. CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer’s journey with consumption, value and retention at the core of that journey.Key Responsibilities And Essential Job Functions
Build and maintain customer relationships in an IT organization post saleOnboarding of new customers including platform trainingCreate and execute customer engagement plansPrepare and host Enterprise Business reviewsCollaborate with the Sales team for the success of the customer and identifying growth opportunitiesResponsible for maintaining revenue by executing Net Retention Action plansPerform other duties as required and assignedRequired Qualifications
2-3 years Customer Service Experience in a high transactional roleCandidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential’s solutions.Preferred Qualifications
Salesforce.com experienceContract and Commercial negotiation experience1 year Customer Success experiencePhysical Requirements
Ability to sit for extended periods of timeModerate keyboard usageBenefits of working at Flexential:
Medical, Telehealth, Dental and Vision401(k)Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)Life and AD&DShort Term and Long-Term disabilityUnlimited Paid Time Off (PTO)Leave of AbsenceEmployee Assistance ProgramWellness ProgramRewards and Recognition ProgramBenefits are subject to change at the Company’s discretion.Base Pay Range
Annualized salary range offered for this position is estimated to be
$53,000 - $62,000 . However, the actual pay range depends on each candidate’s experience, location, and qualifications.Variable Pay
Discretionary commission, based on personal and company performance.EEO Statement:
Flexential is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Flexential are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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This fast-paced position will be responsible for managing day-to-day needs for colocation, cloud, and managed service customers. The primary goal of the Customer Success Manager (CSM) is to ensure that our customers derive maximum value and utilization from our products and services such that they renew, expand and become advocates for us in the marketplace. CSMs need to champion Flexential within the customer’s organization and ensure we deliver on the promises and potential of our products and services. CSMs complement the existing Sales and support teams on accounts by providing a proactive, programmatic, and long-term vision of the customer’s journey with consumption, value and retention at the core of that journey.Key Responsibilities And Essential Job Functions
Build and maintain customer relationships in an IT organization post saleOnboarding of new customers including platform trainingCreate and execute customer engagement plansPrepare and host Enterprise Business reviewsCollaborate with the Sales team for the success of the customer and identifying growth opportunitiesResponsible for maintaining revenue by executing Net Retention Action plansPerform other duties as required and assignedRequired Qualifications
2-3 years Customer Service Experience in a high transactional roleCandidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential’s solutions.Preferred Qualifications
Salesforce.com experienceContract and Commercial negotiation experience1 year Customer Success experiencePhysical Requirements
Ability to sit for extended periods of timeModerate keyboard usageBenefits of working at Flexential:
Medical, Telehealth, Dental and Vision401(k)Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)Life and AD&DShort Term and Long-Term disabilityUnlimited Paid Time Off (PTO)Leave of AbsenceEmployee Assistance ProgramWellness ProgramRewards and Recognition ProgramBenefits are subject to change at the Company’s discretion.Base Pay Range
Annualized salary range offered for this position is estimated to be
$53,000 - $62,000 . However, the actual pay range depends on each candidate’s experience, location, and qualifications.Variable Pay
Discretionary commission, based on personal and company performance.EEO Statement:
Flexential is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Flexential are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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